Honda of Valley Stream

Brought my car in because the engine was intermittently starting and not. Also said I needed an inspection once problem was diagnosed. Was told I needed and new battery and in addition there was a bubble starting and not. Also said I needed an inspection once problem was diagnosed. Was told I needed and new battery and in addition there was a bubble in the tire. I told him to do the work. Brandon then called later and said work was done but car failed inspection which was done before the battery was repaired per Brandon. He said some of the monitors needed to be reset and I would have to drive the car for 50 miles in cruise control . Why was the inspection done before the car was repaired and I have never heard of a dealership returned a car that failed inspection and leaving the onus on the customer to fix. Isn't that why we use a qualified service station such as yourself. I am so disappointed in Honda. I am a long standing customer of your company and am really unhappy with this whole situation. You check my track record and see I do all my servicing with you . Iris Bienstock More

Great place to service your car, the staff is nice and the technicians are nice highly recommend the technicians are nice highly recommend More

Regarding my replacement parts it feels so impersonal that I was tex a picture of the parts and was not informed by a person. that I was tex a picture of the parts and was not informed by a person. More

Very professional service with courteous and efficient advisers. Work completed swiftly and vehicle returned clean. advisers. Work completed swiftly and vehicle returned clean. More

Great service. Martinez was very professional I will definitely comeback. The wait want too long Martinez was very professional I will definitely comeback. The wait want too long More

Reliable and very efficient proper consumer service and attention. Good job environment, timely completion of job. attention. Good job environment, timely completion of job. More

I was very pleased with the service and with the time that I spent there. that I spent there. More

Takes too long for oil change need better snacks in waiting room for it to be so long Better coffee . And please don’t add any services you make me pay for without informing me first . And when I calle waiting room for it to be so long Better coffee . And please don’t add any services you make me pay for without informing me first . And when I called to ask how much it would be I was give a less price than what it was when I got there which is unfair bc what if I didn’t have the money. Then you added services on top of that. I came for oil change and paid for two other services I wasn’t informed about and forced to pay for it bc it was already done . Had to keep asking when will I be done bc it takes entirely too long for something relatively basic . The person assisting me was great the overall atmosphere and environment was great will recommended however invest in a Keurig it’s $100 on Amazon I’m sure yall can afford it , thanks More

I went it for an oil change. Check in was smooth. I asked to add a car wash for additional $10. No problem. Before I go pick up I get an email of all services that my car is “n Check in was smooth. I asked to add a car wash for additional $10. No problem. Before I go pick up I get an email of all services that my car is “needing”. It was $1754 worth of extra maintenance my car needs. What? I’ve never EVER been quoted $738 for break change. That’s insanity. I go to pick up my car I ask about the open recall and I get a generic response about being on a list. That I’ll get a call come the fall. My car gets pulled up and it was not washed. This is my second time coming here to get an oil change and I don’t think I’ll be back. More

Overall experience was great, wished the service time was better. All I had change was a battery senor and it took 2 hours to do. better. All I had change was a battery senor and it took 2 hours to do. More