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Honda of Tomball
Tomball, TX
779 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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779 Reviews of Honda of Tomball
January 03, 2025
Made an offer for a 2025 Pilot and it was accepted by Ruben De La Cruz. Two days later, I’m still waiting for purchase order and now he’s backing out of a deal we made. He’s a real piece of work. Ruben De La Cruz. Two days later, I’m still waiting for purchase order and now he’s backing out of a deal we made. He’s a real piece of work. More
by steven.kaiser28
Employees Worked With
Ruben De La Cruz
December 22, 2024
Bought a used car there and all was fine. I went for a oil change and was told that one of the tires had a plug in it. Now the plug is failing and will probably have to buy a new tire cause I went for a oil change and was told that one of the tires had a plug in it. Now the plug is failing and will probably have to buy a new tire cause I looked where it is and it is close to the side wall. They lost a future customer for the price of 1 tire. Update: Two people from the dealership called me about my issue when they saw the review. The tire with the plug was not the one that went flat. They think it was missed when they received the car which I can see. Sometimes things can get missed. There is a lot to inspect on a vehicle. They replaced the tire with the plug and gave me a discount on the tire that did go flat with a hole by the sidewall. More
by Ed
Employees Worked With
Jason Arnold
October 25, 2024
This dealership willingly sold a complete lemon and is attempting to blame the transport company for the condition of the vehicle. The transport company has video and picture evidence of the condition whe attempting to blame the transport company for the condition of the vehicle. The transport company has video and picture evidence of the condition when they picked it up. Lenny Gonzales is the GM and does not take his employees lying to buyers as a serious problem..... Do not trust this dealership, these are the ones that give them the bad name.... More
by dapaha119
Employees Worked With
Lenny Gonzales , Dandi Daniels, Angel Calvin, Amanda Harvey, Matt Graves, Mike Fink, Mauro DeLao, Michael Nelson, Steve Stromatt, Elia Ramos, Josh Wilms
September 04, 2024
I took my car in for repairs today. Greg Baldassari was a tremendous help in keeping the cost down. I want to thank Greg and The technician for coming up with a great solution that sav Greg Baldassari was a tremendous help in keeping the cost down. I want to thank Greg and The technician for coming up with a great solution that saved me money. I’m a very happy customer. More
by anniekidd
Employees Worked With
Greg Baldassari, Matt Graves
August 31, 2024
I had a great experience at Honda of Tomball. I worked with Errol Bancroft and he was extremely patient, kind, and transparent. He explained everything to me in detail and answered all my questio I worked with Errol Bancroft and he was extremely patient, kind, and transparent. He explained everything to me in detail and answered all my questions, even the random ones! I'd definitely recommend Honda of Tomball and Mr. Bancroft to anyone looking to purchase a vehicle. More
by Jessica
Employees Worked With
Errol Bancroft
June 29, 2024
Love the car, hate the dealership. Traumatic and threatening experience with salespeople. The maintenance fees I feel pressured into buying are worthless because I don’t feel comfortab Traumatic and threatening experience with salespeople. The maintenance fees I feel pressured into buying are worthless because I don’t feel comfortable visiting the dealership, and when compared to friends who bought the same car, I feel ripped off even though I’d been assured I got the “best deal” due to my closeness with the salesperson. I recommend you give the other negative views a look. I definitely recommend the car and Honda as a whole, but I feel ripped off and treated poorly by certain individuals at this dealership. More
by Benadryldreamz
Employees Worked With
Obligatory
June 07, 2024
On June 06, my 2014 Honda Pilot would not start, therefore, was towed to Honda of Tomball for repairs. Service Advisor Brittany Sims contacted me and assured me that when the vehicle arrived, she w therefore, was towed to Honda of Tomball for repairs. Service Advisor Brittany Sims contacted me and assured me that when the vehicle arrived, she would have it diagnosed and would call me with the problem and solution. She immediately contacted me of the dead battery problem, and my vehicle was due an oil change, and brake fluid exchange service. I told Brittany that i had Honda of Tomball coupons and would i need to be present. She had me take pictures of the coupons and submitted them via social media. Brittany kept me informed on my status of repairs ad when my vehicle was ready for pickup. This is the reason i keep going back to Honda of Tomball because of employees like Brittany who make me feel like a valued customer. I have never had any problems at Honda of Tomball. Every employee at Honda of Tomball is very professional, courteous, and provide a two-way communication. More
by bece95
Employees Worked With
Service Advisor Brittany Sims - 5 stars for her!!!
February 16, 2024
Purchased used Kia Soul drove four time and oil light car on after driving back from. KIA Dealership from Minor recall.Took it back to Kia and they told me tengine needed to be replaced..The Kia warranty sti on after driving back from. KIA Dealership from Minor recall.Took it back to Kia and they told me tengine needed to be replaced..The Kia warranty still in place on a Friday but expired on a Sunday.Kia corporate decline honor it and after two weeks decides to do so. Engine has been ordered but is on Honda of Tomball during the visit to purchase the car only had us test drive in the parking lot. Also they said they had been through the car yet acessment from Kia was all liquids needed to be changed except the oil and the washer fluid and showed me a dirt air filter. So beware otherwise you might be in a mess like the one I am experiencing . More
by Rsr
Employees Worked With
Jeidy
December 10, 2023
5- Star Experience at Honda of Tomball! I recently had the absolute pleasure of purchasing a new car at Honda of Tomball, and I can honestly say it was the best car buying experience I'v I recently had the absolute pleasure of purchasing a new car at Honda of Tomball, and I can honestly say it was the best car buying experience I've ever had. From the moment I walked in, I was greeted with friendly smiles and helpful assistance. My sales representative, Nadia Franco, was simply fantastic. She took the time to understand my needs and wants, and she never once pressured me into anything. She patiently answered all of my questions, no matter how small, and she explained the entire car buying process clearly and concisely. Her honesty and transparency were refreshing, and I felt completely confident throughout the whole experience. After selecting my dream car, I was introduced to Mohamed (Mo), the finance specialist. Mo was just as professional and helpful as Nadia. He thoroughly explained all the financial options available to me, and he helped me choose the best plan for my budget. He made sure I understood every detail before I signed anything, and he answered all my questions with patience and clarity. The entire team at Honda of Tomball was amazing, from the friendly sales staff to the efficient finance department. I never felt like I was just another customer; they genuinely cared about my individual needs and satisfaction. **But the experience didn't stop there!** Oh, and their facility is BEAUTIFUL! They have a modern and spacious showroom, a comfortable waiting area with plush seating, and even !massage chairs! where you can relax and unwind while Nadia and Mo work their magic behind the scenes. It was evident that they were collaborating closely with their team to get me the best possible outcome. Their seamless teamwork and positive energy made the entire process enjoyable and stress-free. Nadia and Mo are an incredible duo. They are not only valuable assets to Honda of Tomball, but they are also an asset to the Honda company as a whole. I highly recommend them to anyone looking for a new car. If you're looking for a positive, hassle-free, and !luxurious! car buying experience, look no further than Honda of Tomball. Ask for Nadia and Mo, and they will ensure you drive away happy! I give them a well-deserved 5-star rating!!! More
by Tem18
Employees Worked With
Nadia Franco & Mo Abdelaziz
December 02, 2023
Mark Trosclair did a great job helping me get the Accord for my son. Top notch salesperson! The finance person attempted to add 1% to the Honda advertised rates for November. I told him it should be 2.9% an for my son. Top notch salesperson! The finance person attempted to add 1% to the Honda advertised rates for November. I told him it should be 2.9% and after fumbling through some papers he admitted it was 2.9% and not 3.9%. Also, during the finance part, I declined all of the warranties (overpriced) and GAP insurance (I put down 5K). The finance person left and a manager, Manny, came into the finance office. I politely declined the managers pitch for the warranties a FEW times and that is when he became rude and aggressive. He also attempted to bully me saying "I owed him" to purchase the warranties since I received a great price on the car. I didn't purchase any of the "extras". Be prepared for extremely High-Pressure (low skill) sales tactics in the finance office. For this reason, I can only give a TWO-star review. Please note this has nothing to do with my salesperson, Mark Trosclair who did a great job. Honda of Tomball has this same exact review on Google with my name on it. More
by tmrich007
Employees Worked With
Mark Trosclair (5 stars), Manny Gill (0 Star)
