Honda of Tomball

As a woman, dealerships can be intimidating, especially service. Every time I bring my cars in for service (my household has purchased multiple vehicles in the past several years all from this dealer), the service. Every time I bring my cars in for service (my household has purchased multiple vehicles in the past several years all from this dealer), they have thoroughly explained all of my options and prices. Never once have I EVER felt pressured into purchasing something that I wasn’t prepared for. The work is always completed quickly and I have never had an issue with any of the work they have done. I just drop it off and pick it up when it is done. Easy peasy. The owner, Lenny Gonzalez, greats me like an old friend every time he sees me and I have dealt with multiple staff members in service from the people working the drive through all the way up to the service director (first Mike and now Phil). Never once has anyone been anything other than friendly, understanding and respectful. I’ve even had them handle repairs for me with the body shop they use and the work was top notch. Need an oil change? Tint? Body work? Heck, even an engine? This is hands down the place to go. More

Took my 9 month old 2025 Pilot in for an oil change and the porter wrecked my car. They downplayed it at every turn. After much back and forth about getting it fixed back to factory specs, we finally agree the porter wrecked my car. They downplayed it at every turn. After much back and forth about getting it fixed back to factory specs, we finally agreed to let them fix it. They said it would not show up on carfax because they had a “back door “ way to fix it and it wouldn’t be reported. They sent it to a body shop they use called A1 that we were told was going to do excellent, I believe Picasso was even mentioned by Phil the service manager, work. It came back with bondo, and the plastic trim not sitting properly, it’s lifting off and you can see white stuff which I’m guessing is bondo. The body lines are not the same and some mystery paint damage on the bumper that wasn’t there previously. We were told by Lenny, the general manager that it was an acceptable repair and that they had no obligation to do anything further. He also told us that they were not required to report damages to carfax. I just went and picked up the car because I feel like there is nothing I can do but I think people should know that this dealership is very shady. Phil, the service manager and Lenny, the general manager never contacted us again or truly tried to make this right. Now we are left with a ruined car that’s not even a year old and they act like it’s no big deal. More

Sales team did great, as far as service goes… My wife went in for an oil change only for a Honda Pilot and got ripped off. Invoice came out to $280.00. $280 for an oil change!!!!???? went in for an oil change only for a Honda Pilot and got ripped off. Invoice came out to $280.00. $280 for an oil change!!!!???? More

I wanted to write a review on Honda's service and Garrett Dryden who went above and beyond "customer first" ! I called in about my granddaughters Honda Civic, AutoZone had diagnosed it as needing an new alt Dryden who went above and beyond "customer first" ! I called in about my granddaughters Honda Civic, AutoZone had diagnosed it as needing an new alternator. I called Honda Service dept., spoke with Garrett about replacing the alternator and cost. He asked more questions about what was wrong as the car was not running and he stated he was 95% sure it was NOT the alternator and just needed an new battery!! He suggested if we could not make it to Tomball Honda to try the closest Honda dealership (WOW!! didn't push his service center) for a true diagnoses!! Later that day we had the car properly diagnosed and YES, it just needed a new battery!! My granddaugher who is college student had a 90% savings in cost!! Can not say enough about the SERVICE Dept. and GARRETT DRYDEN and his honesty!! He did the right thing in putting the customer FIRST!! A rare find!!! Hats off to you!! More

Our sales Rep was Ben. I recommend Tomball Honda and the sales person Ben. Very professional and very helpful. I recommend Tomball Honda and the sales person Ben. Very professional and very helpful. More

I have been driving Hondas for almost 27 years. I'm aware of mechanical issues that can happen, regular maintenance that should be done, etc. I had never used this dealership until recently. I acqu I'm aware of mechanical issues that can happen, regular maintenance that should be done, etc. I had never used this dealership until recently. I acquired an old Pilot, and decided to try them out with an oil change. From previous experiences, I won't go anywhere else for that service, but a Honda dealership. I get treated just like any other customer, even though my car isn't as shiny and new. I like the inspections and reminders they go over for service. It's not a hard sell, like you might find with other convenient places. Connor and Greg B. have been most helpful with all my questions and service needs. Both were informative on how I can save on some needed maintenance. Both went out of their way--Conner with providing me carfax to determine current service needs and quotes, and Greg going above and beyond with loaner options, and his service, and ideas to save money. The dealership was busy both times those men helped me, and they were patient and kind, never rushed me, nor did they exhibit anything other than superior service. Thank you!!!! More