Honda of Stevens Creek

Excellent service! Johnny went over and above in getting my auto fixed and my Honda back to me. He is one of the reasons why I always bring my car into Honda! Outstandi Johnny went over and above in getting my auto fixed and my Honda back to me. He is one of the reasons why I always bring my car into Honda! Outstanding! More

Poor time management, lack of organization I want to start by saying that I am not a fan of these types of correspondences but I feel the need to advocate for myself as a returning customer and I want to start by saying that I am not a fan of these types of correspondences but I feel the need to advocate for myself as a returning customer and others. I believe it was 9/24 when I booked a 7am appointment over the phone for an oil change for 9/26. I made sure to confirm that the car would be ready by 8am, 8:15am latest. To ensure this, I dropped the car off the night before and noted on the key slip that I had a 7am appointment. I called at 7:05, no answer. Then again at 7:13, answered; after about 15 minutes, the receptionist was able to track down the service advisor and put some heat on the, for lack of a better word, situation. At that point, the receptionist informed me the car would be ready in 30 to 45 minutes. By the time our call ended at 7:23 (even though the car had been there at the time of the scheduled appointment time) this would work - I’d make it to work nearly on time. Ten minutes later the service advisor sent the text to confirm the service requested. Red flag, this indicated that the service had not begun yet. 8:10 I arrived to pick the car up and waited an additional twenty minutes. It took 1.5 hours from the appointed service time to to the key being returned. I don’t find this acceptable. To be very transparent, I was annoyed with the situation because I took advantage of the ability to schedule an early morning appointment and option to drop the car off in advance. When would the car have been serviced if I did not call? Furthermore, if an oil change only takes between 30-45 minutes, as the receptionist suggested on our call, why did it take in total 1.5 hours? In the future should I not drop my car off the night before if I have a 7am appointment, does this cause confusion? If I schedule the first appointment of the day for a service that takes 30-45 minutes, should I assume it will take longer, and why? I am sorry to say I am left feeling less than pleased. I am open to hearing your perspective and solution/plan of action for my next visit. More

Recent Service Experience I usually go to Capitol Honda for all my services but decided to try Stevens Creek Honda out since it was closer. It was a little busy on a Monday aft I usually go to Capitol Honda for all my services but decided to try Stevens Creek Honda out since it was closer. It was a little busy on a Monday afternoon, but I was greeted by Long, who took really great care of me. He took the time to explain each service that my car needed, and showed me the quote at the end. He was prompt & thorough. Definitely will be back for future services! More

Great experience Everybody was nice and helpful! Got the car that my husband and I wanted. My husband and I really like driving my car and feel safer. Everybody was nice and helpful! Got the car that my husband and I wanted. My husband and I really like driving my car and feel safer. More

CRV Review Our experience at Honda Stevens Creek was positive and professional. Our dealer was Alex and he was attentive, personable, professional and transparen Our experience at Honda Stevens Creek was positive and professional. Our dealer was Alex and he was attentive, personable, professional and transparent. We did not feel rushed and many aspects of the vehicle were explained to us. Alex made me feel confident in my purchase. More

Best experience overall while buying a new car. I had the best experience at this dealership in San Jose. The salesperson David Nyam was extremely knowledgeable, patient and friendly. He gave me fac I had the best experience at this dealership in San Jose. The salesperson David Nyam was extremely knowledgeable, patient and friendly. He gave me facts about all the cars. Took me for test ride in two of them. Pointed out all the features. Most importantly him as well as the finance manager Allen did not force anything on me in terms of extras. They never pushed me to make any decisions which was opposite from what I had experienced at San Francisco Honda dealer. The delivery manager Kathy was also a pleasure to work with. Since my car was not ready for pick up for an additional day due to extra customization I had requested, she gave me a loaner car free of cost. The entire team was very helpful. I would DEFINITELY recommend this to everyone, especially, David, Kathy and Allen. More

Service was top notch, kudos Daniel! Love the service done on my vehicle here, service tech was knowledgeable and helpful and price was reasonable. Will definitely continue taking my v Love the service done on my vehicle here, service tech was knowledgeable and helpful and price was reasonable. Will definitely continue taking my vehicle here. More

Will is a great salesman! Choosing the perfect car is difficult. I went to variety of dealerships, but by far, the one on StevensCreek was the friendliest! I was attended right Choosing the perfect car is difficult. I went to variety of dealerships, but by far, the one on StevensCreek was the friendliest! I was attended right away. What I appreciated the most was Will valuing my time. He knew there were other deals in front so he suggested I go home or get something to eat and he’d call me when my turn was coming up. I appreciated everything and now I’m happy with my new vehicle! More

Excellent sales man The sales man was very professional and he didn't pushed us at all. Mr hussain explained everything very well he has great customer service skills. The sales man was very professional and he didn't pushed us at all. Mr hussain explained everything very well he has great customer service skills. More

Honda Civic Lease It was a quick, painless, informative, simple and in short wonderful experience. Phil Ha was the best dealer I've ever met. He understood my situation It was a quick, painless, informative, simple and in short wonderful experience. Phil Ha was the best dealer I've ever met. He understood my situation quickly and helped me to get the best deal very quick. While leaving with my Honda I was sure that I got the best deal. Thank you Phil for making the process easy and thank you Stevens Creek Toyota for hiring people like Phil. I've already recommended you to most of my friends. More