Honda of Stevens Creek

I strongly advise anyone considering Honda Stevens Creek to think twice before doing business with them. My experience was nothing short of disastrous, and it speaks volumes about the deceptive practices an to think twice before doing business with them. My experience was nothing short of disastrous, and it speaks volumes about the deceptive practices and poor management led by Mr. Phi Le, the General Sales Manager. Two days ago, my wife and I purchased a car from this dealership, and the entire process was a nightmare. From the start, the dealership tried to take advantage of us in multiple ways. Initially, they presented a price that was $1,500 higher than what was advertised on their website. When I pointed out the discrepancy, they corrected it, but then added two insurance products—“Theft Protection” for $995 and “Phantom” for $99—claiming the car could only be sold with these add-ons. It was only after I insisted that this was illegal under California law that they reluctantly removed one of the charges, but I was still pressured into purchasing the $99 insurance. But that wasn’t the only attempt to deceive us. During the loan processing, Jesse Juarez, who was handling our paperwork, suddenly increased the cost of the car by $549 without any valid reason. When I questioned this, Jesse fumbled through a series of excuses, first blaming it on a DMV calculation error and then saying that such gaps were normal. It was clear to me that he was trying to cheat us. What made this even more infuriating was Jesse’s complete lack of remorse. He knew we didn’t have the full amount and that we would be paying off this loan for years, yet he wasn’t embarrassed at all about trying to deceive us. It was as if he thought we wouldn’t notice or that we wouldn’t care. I felt a deep sense of frustration and betrayal—not just because of the money, but because of the blatant dishonesty. When I pushed back on the $549 increase, Jesse finally printed out the correct paperwork, but did so in complete silence, without even an apology. I was left stunned by the audacity of it all. But the worst was yet to come. From the very beginning, the entire process was overseen and influenced by Mr. Phi Le, the General Sales Manager. The next day, we discovered that the car had serious, critical defects that were never disclosed to us. When I brought this to the attention of Mr. Phi Le, I was met with indifference and denial. He refused to take any responsibility, stating that it wasn’t their job to inform us about the car’s problems and that we should have figured it out ourselves. His approach was cold, dismissive, and frankly, insulting. I was shocked that someone in his position could be so indifferent to customer concerns and so unwilling to make things right. It became clear that this wasn’t just a case of one bad employee—this was a systemic issue, starting from the top. Mr. Phi Le’s leadership clearly fosters an environment where deceit and dishonesty are acceptable, and where customer satisfaction is the least of their concerns. We trusted Honda Stevens Creek because of the Honda name, believing that we would receive honest service and a quality product. Instead, we were met with deception, poor management, and a complete lack of accountability. This experience has not only left us financially burdened but has also shattered our trust in the Honda brand. I cannot stress enough how important it is to avoid this dealership. If the General Sales Manager himself is willing to brush off serious issues and prioritize profits over integrity, it’s clear that this dealership is not one that can be trusted. Save yourself the heartache and take your business elsewhere. More

Beware of this dealer. Two days ago, we made the unfortunate decision to buy a car from Honda Stevens Creek, and it has been an absolute nightmare. During the loan proce Two days ago, we made the unfortunate decision to buy a car from Honda Stevens Creek, and it has been an absolute nightmare. During the loan process, we were shocked when the Honda employee handling our paperwork, Jesse Juarez, suddenly increased the cost of the car by $549. When my husband asked why, Jesse tried to justify it with confusing excuses, first claiming it was a DMV calculation error, then saying that such gaps were normal. It was clear to us that he was trying to cheat us out of $549. What made this even worse was watching Jesse’s demeanor as he did this. He knew we didn’t have the full amount and that we would be paying off this loan for years, yet he wasn’t embarrassed at all about trying to deceive us. It looked so terrible from the outside. As I watched him spin stories to justify the extra charge, I felt a deep sense of shame—not for us, but for him. How could someone be so willing to take advantage of customers who are already financially stretched? When Jesse realized we weren’t going to fall for it, he silently corrected the paperwork and handed it to us to sign without even apologizing. It was a humiliating experience, and the worst part is that this behavior clearly reflects the culture at Honda Stevens Creek. The management, led by General Manager Mr. Phi Le, seems to fully support these unethical practices. We should have walked away right then, but unfortunately, we went through with the purchase. The very next day, we discovered the car had critical defects that were never disclosed to us. When we brought this to Mr. Phi Le’s attention, he flat-out refused to fix the issues and claimed it wasn’t their responsibility to warn us about the car’s problems. This is a terrible approach to customer service, and what’s worse is that they’re doing all of this under the trusted Honda brand, which inspires confidence in people like us. We went to this dealership because we believed that Honda’s name meant we would get a quality car and honest service. We were wrong. Instead, we were deceived and left with a vehicle that’s unsafe to drive. I do not recommend this car dealership to anyone! Beware and do not repeat our mistake! More

They gave me a great deal and my salesman was really professional. I would recommend them to other people. professional. I would recommend them to other people. More

Phil Ha was very helpful, patient, and approachable staff. Very knowledgeable and doesn’t pressure the client to buy immediately. He gave us enough information that we need to know. staff. Very knowledgeable and doesn’t pressure the client to buy immediately. He gave us enough information that we need to know. More

We have gone to Steven’s Creek before and got lucky to get assisted by Sam, he was so great we have gone back and have gotten two more cars with his help. He is excellent at guiding and proving you with w get assisted by Sam, he was so great we have gone back and have gotten two more cars with his help. He is excellent at guiding and proving you with what you’re looking for ! Certainly recommend looking for him if you are looking for a friendly and knowledgeable person! More

The sales rep that help was very helpful and kind and took care of us and made sure our experience great. took care of us and made sure our experience great. More

Representative Andre was a great help and did not give up on my new 2013 camero 2ss. on my new 2013 camero 2ss. More

Had car less than 24hrs and the battery died when it was allegedly “pre-certified” with all the boxes checked which created a lot of inconvenience and unnecessary stress for my elderly mother. I had to have allegedly “pre-certified” with all the boxes checked which created a lot of inconvenience and unnecessary stress for my elderly mother. I had to have them correct their system to make sure phone numbers were in the correct place as my mom’s landline was in the mobile cell field. Although I specifically instructed to use my mobile number to support my mother, they still used the landline. So I wasn’t getting any notifications. There was no offer of compensation other than to fill the gas tank full but that wasn’t even done. So I didn’t leave until it was filled. The service department said the sales department is separate so I would need to follow through separately. Whatever. I found a sales manager and got it sorted out. I think. At the moment I’m not a fan of Honda and have had better experiences with other car dealerships. More

Excellent! Fantastic -Best Honda Dealership in the Bay Area! Definitely recommend. Great service and staff! Fantastic -Best Honda Dealership in the Bay Area! Definitely recommend. Great service and staff! More

Amazing and excellent. Very kind and thank you. I really appreciate you for your hard work. Very kind and thank you. I really appreciate you for your hard work. More