Honda of Stevens Creek

Had another really great experience with Stevens Creek Honda today. Jeff texted me with the information on what was needed for my car, consulted with me on the phone and was extremely helpful. I have al Honda today. Jeff texted me with the information on what was needed for my car, consulted with me on the phone and was extremely helpful. I have always taken my car here for service and have always been happy with how accommodating they have been. More

I had a couple of very bad experience at Honda of Stevens Creek. 1) In Sept. /2020, I asked them (advisor Jonny) to disconnect the alarming system of my car; they made me go back and forth several t Creek. 1) In Sept. /2020, I asked them (advisor Jonny) to disconnect the alarming system of my car; they made me go back and forth several times and it took me almost one and an half days and $189.88 to get it done while other auto repair shop could do it within 5-10 minutes, and as low as $40. 2)When they fixed the above problem, they disconnected the battery of my car, which was actually unnecessary; this caused another problem: the OBD monitors were reset, and I could not pass the Smog test. So, I went there again (Jan./2021), and they (advisor Dan) asked me to pay another $189.88, and told me that they would make the monitors ready by 2:00PM that day. But they did NOT get it done at that time, and they said they needed more time to drive more...drive more...until the afternoon of the next day when I called them. They still had not got it done. So I wanted my car back, but they asked me to pay $94 even if they had not fixed the problem (they said that they made a couple of monitors ready). The thing that made me very angry is that I found that they actually did NOT drive more to make the monitors ready! The mileage record on my car clearly indicated that they only drived once, and NEVER drived more! From the above experiences, I would never go there again! More

Daniel give me great customer service takes his time to explain me watch happen with my car problem also he explain to me how my car warranty works explain me watch happen with my car problem also he explain to me how my car warranty works More

Didn’t intend on getting a car, but Naresh definitely made my day, most salesman are too pushy, but he did an excellent job, Thank you once again ! -Nate made my day, most salesman are too pushy, but he did an excellent job, Thank you once again ! -Nate More

Excellent customer service, Daniel Lopretta was very helpful and kept me informed on the progress of the service and the car was returned on time as promised. helpful and kept me informed on the progress of the service and the car was returned on time as promised. More

Phil was awesome! Made the entire process efficient and simple. I would absolutely come back and will for my car maintenance. Got a great deal and everyone that helped me had a great attitude!! simple. I would absolutely come back and will for my car maintenance. Got a great deal and everyone that helped me had a great attitude!! More

I had a VERY BAD experience at Honda of Stevens Creek Service Center with an advisor named JOSHUA LIAW. Went there for a B7 maintenance code and this guy JOSHUA LIAW told me that around 7-8 things nee Service Center with an advisor named JOSHUA LIAW. Went there for a B7 maintenance code and this guy JOSHUA LIAW told me that around 7-8 things needs to fixed with around $1000 as initial estimate, I trusted his advice thinking it was all part of B7 changes and agreed to do them all. While the car was under service he sent me a revised estimate with some more things to fix costing an additional $600, but I ALREADY GOT THOSE THINGS FIXED JUST A FEW MONTHS AGO, obviously there is no need to do them so soon, so I declined them. At this point I got suspicious and checked with a couple of other Honda service centers and checked what needs to be done for B7 code and how much they charge, they said it is just oil change + brake fluid change and costs less than $250. Basically HE SOLD ME UNNECESSARY SERVICES and was trying to sell even more unnecessary services. This place is a TOTAL RIP-OFF, will not be going there anymore. Will NOT RECOMMEND this place to anyone. More

Super easy to work with and very accommodating. We contacted them and within 48 hours the sale was done and this was the week of Christmas. Our salesman Ernesto especially was wonderful. Made the proc contacted them and within 48 hours the sale was done and this was the week of Christmas. Our salesman Ernesto especially was wonderful. Made the process completely painless. He was friendly, polite, helpful, and not pushy at all. He even shared his contact info if we had any questions after the fact. They were also willing and able to match and beat prices from competing Honda dealerships in the area. Very happy with Honda of Stevens Creek and Ernesto our salesman (although he doesn't seem to be an option to rate personally, so make sure he gets credit!). More

Luis was incredibly helpful and patient every step of the process, and was always willing to go the extra mile for me and my dad. Would highly recommend this place to anyone looking to buy a Honda! process, and was always willing to go the extra mile for me and my dad. Would highly recommend this place to anyone looking to buy a Honda! More

This was my 1st time purchasing a vehicle and I must say, the team at Honda made my experience easy & great! I will definitely be recommending my friends to this dealership. the team at Honda made my experience easy & great! I will definitely be recommending my friends to this dealership. More