Honda of Stevens Creek
San Jose, CA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 6:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:30 AM
Tuesday 8:00 AM - 6:30 AM
Wednesday 8:00 AM - 6:30 AM
Thursday 8:00 AM - 6:30 AM
Friday 8:00 AM - 6:30 AM
Saturday 8:00 AM - 5:00 AM
Sunday Closed
By Type
Showing 1,310 reviews
I went in recently for a paint defect on my 2020 Honda civic with less than 3k miles on it. Horrible paint flaking on the door handles and mirror caps but Steven's Creek Honda had no intention of helping civic with less than 3k miles on it. Horrible paint flaking on the door handles and mirror caps but Steven's Creek Honda had no intention of helping me out and Corporate Honda claimed it was an environmental issue and refused to cover the parts. This could be hundreds of dollars in repair for something I had no way of preventing. What is a clear defect in either the clear coat application or manufacturing was passed off as not a Honda problem but a me problem. I've never had an issue with Honda paint until I owned this civic. Needless to say I won't be spending another dime with Honda if this is how they support and stand behind their vehicles, that is to say they stand far away from it and point their fingers anywhere but themselves. I don't even want to utilize the last year of Honda care at this dealership with the way they handled my query. From the beginning they cast doubt as if I had done something to weaken or destroy the paint when clearly these parts were the issue when the rest of the car was fine. They even said themselves that the effected parts were produced independently of the rest of the car and if I had done something to destroy those parts you would assume the surrounding area would also be damaged. But to them it's customer at fault with not even an offer to make it right with partial coverage. More
This is about the 6th time this has been sent to me. I’ve submitted my reviews over and over and over again. So this time I’m letting you know to please stop asking and sending me this same surgery. I’ve submitted my reviews over and over and over again. So this time I’m letting you know to please stop asking and sending me this same surgery. More
Kevin and Jay were excellent sales representatives. They clearly explained the services offered and assisted us through the car purchasing process with barely any issues. I felt welcomed and would come They clearly explained the services offered and assisted us through the car purchasing process with barely any issues. I felt welcomed and would come to this dealership and interact with the both of them again. More
Very happy with the new car purchase. Abdel was very helpful and helped me all the way - from research to the moment I stepped out of the dealership with the car key. Abdel was very helpful and helped me all the way - from research to the moment I stepped out of the dealership with the car key. More