Honda of Stevens Creek

Just bought a 2014 Pilot. Love it!!! The sales experience was great. Had a small issue with my phone pairing to the car. Went back into the service department and they had tech come out and help me set up my was great. Had a small issue with my phone pairing to the car. Went back into the service department and they had tech come out and help me set up my phone. They were all so happy to help. Great dealership! More

Steven Kim is the recently promoted to store manager----because "he was the next in line". He is immature, rude, disrespectful, arrogant . . . I wouldn't return there if it was the last dealers manager----because "he was the next in line". He is immature, rude, disrespectful, arrogant . . . I wouldn't return there if it was the last dealership on the planet. I should have read the reviews BEFORE I wasted my time driving there. My mistake! More

Worst customer service. Very rude, unprofessional...I can go on... Went to buy Honda crv 2013. The sales rep who helped us was k, guess was a new employee. He had to go and talk to his manager Steven Kim go on... Went to buy Honda crv 2013. The sales rep who helped us was k, guess was a new employee. He had to go and talk to his manager Steven Kim regarding every question we asked, which was k. We are extremely patient. He helped us for 30 mins. The manager, Steven Kim answered each question very arrogantly and kept saying I have 2 people who are ready to buy a car now....well..I don't understand why he kept saying that....rt for the time he met us. Anyways...he was so rude..we decided to leave...and in front of us he told his employee " DON'T WASTE TIME ON SUCH CUSTOMERS"..30 mins of customer service and so arrogant... More

Horrible experience. They lied to us that they had the car. Once we showed up they did not treat us properly and starting shouting at us when we said that they should have told us if the car was gone. car. Once we showed up they did not treat us properly and starting shouting at us when we said that they should have told us if the car was gone. More

Don't buy from them. We negotiated a price via email Don't buy from them. We negotiated a price via email and they would not honor it. They also try high pressure sales tactics with my wife. The sales Don't buy from them. We negotiated a price via email and they would not honor it. They also try high pressure sales tactics with my wife. The sales manager was rude to my wife. I wrote a complaint email to them and as expected, they don't even respond. We eventually bought a 2012 Civic from another dealer. More

I would never recommend this dealer. Because it is Honda, They have so many customers that they no more care about customers. They think they are being great to you by selling their cars in demand to you. They have so many customers that they no more care about customers. They think they are being great to you by selling their cars in demand to you. They told me some price on phone and when I went the place, They quoted much higher rate than what was told on phone. And for used cars, They have a slogan, If you are buying used car, You should not expect two keys or any remote. I won't be surprised if they say, You are buying used car, You should not expect car to have 4 wheels or car to work or you should not expect any key. The way they treat their customers, I hardly doubt they ever look at such review sites but I hope their customers look at this site. More

I went to maintain my car last week and asked them to fix my front wheels brake because I heard the 'gigi' sound when the car was moving. They finally charged me almost $1000 for only the brake repair, not i my front wheels brake because I heard the 'gigi' sound when the car was moving. They finally charged me almost $1000 for only the brake repair, not including the maintenance expense. I, of course, didn't let them do the repair and brought the car to a repair shop which only charged me $109. Don't you see the difference? Don't go there !! If you really need to, don't trust them at all, use your own common sense and judgement to offer them the work. If they see you accept their advice, they will be very greedy and give you all nonsense, unfair quote. More

I had driver side seatbelt problem with my honda accord 2004. I brought my car to the dealer located on steven creek and met Dann(forgot his last name)on Tuesday. I removed the seatbelt from the car and h 2004. I brought my car to the dealer located on steven creek and met Dann(forgot his last name)on Tuesday. I removed the seatbelt from the car and handed to him. at first he told me that honda will not cover because I removed it from the car. he took my seatbelt go around the shop and ask for someone approval. He came out and told me that honda will cover it. So, he made appointment on Wednesday and also ordered part for me. I showed up my appoinment hoping to have my seatbelt replace. Dann was off on that day so I end up meeting this guy (I totally forgot to get his name). he looked at me and said "NO..NO". we won't fix if you remove the seatbelt from your car. he made the big deal out of it and yelled around the shop. he talked to all the big bosses at the shop about my case. I told him that I will come back to see Dann because he was taking car my case. So, I went home and coudn't wait to see Dann. I came back on Friday and met Dann. I beleive he was prepared and ready to deal with me. I came in and explained to him about my case. all he told me is that "Honda will not cover your seatbelt". I was shocked but I didn't make big deal, I just want to get over it. So, I dealt with him that I want to buy the seatbelt if he can give me discount. He was ok and sent me to cashier. So, I ended up pay $150 for my seatbelt. I thought that was it and would not deal with these guys anymore. I coudn't beleive when I put the seatbelt in my car, the sensor is not working at all. I went back to the dealer and ask for exchange. They didn't even let me exchange or refund. I didn't even know the part is a non-refund item prior my purchase. I ask Dann if he could proof the part is good then I will happyily leave the store. He told me that Honda doesn't need to prove it and gave me all cappy lectures and asked me to pay $150 to diagnose my car if I want to fix the sensor. I have to pay $300 to fix my seatbelt. this is rediculous. I don't how honda doing business with those unprofessional customer service. All I can say "IF YOU NEED SERVICE FOR YOUR CAR, THIS IS NOT A PLACE TO GET THE SERVICE" More

Walked onto the lot and was suggested to work with Steve. Steve is a salesman with integrity, no pressure, up front and honest. It was a busy night, Steve told us when there were delays in getting in line Steve is a salesman with integrity, no pressure, up front and honest. It was a busy night, Steve told us when there were delays in getting in line to have the finance guy look at our offer. We appreciated that. What happened next was rather insulting, although, I know it's just business. Steve had to be the messenger... we were completely lowballed (by $6000) with our trade-in. He stated that they do not go by the "blue book" values. So, my question is, why is it posted for consumers to see? Stunned, we left and Steve lost a sale. If you're going to go to Honda of Stevens Creek, definitely work with Steve. Easy going, knowledgeable and honest (what more can you ask for in a sales guy). And beware of the "haggling" you have to deal with, I just don't have the tenacity to deal with that kind of business. My trade in was a Saturn, and wanted to drive something different. But, due to my less than perfect experience with Honda of Stevens Creek, I will be purchasing another Saturn which was Plan B. More