Honda of Stevens Creek

Very poor service even with reservation Forced to make a reservation for an oil change. Made the appointment and it too an hour for them to check me in on the service lane and then it still Forced to make a reservation for an oil change. Made the appointment and it too an hour for them to check me in on the service lane and then it still took 3 hours to do a simple oil change. A service that should take 15 to 30 minutes took 3 hours. Ridiculous More

Wanted just a simple service, got just a simple service. The service rep. was not quite as knowledgeable as he wanted me to think he was, but he worked hard to make sure my time was not wasted, and did his The service rep. was not quite as knowledgeable as he wanted me to think he was, but he worked hard to make sure my time was not wasted, and did his job very well. More

Good service and on time delivery I bought Honda CRV with Stevens creek honda and it was good to see that they arranged my favorite color in less than a day. Over all I am happy with t I bought Honda CRV with Stevens creek honda and it was good to see that they arranged my favorite color in less than a day. Over all I am happy with the service and delivery so far. More

Great service! The people here are very friendly and professional. I was not rushed with the purchase of my car at all, I was guided through the whole process with t The people here are very friendly and professional. I was not rushed with the purchase of my car at all, I was guided through the whole process with the right care. More

regular service and Honda recall I went to Honda for my recall service of my 2015 Honda. So in the same time I make appointment for an oil change . Phone estimate is 54 dollars Duri I went to Honda for my recall service of my 2015 Honda. So in the same time I make appointment for an oil change . Phone estimate is 54 dollars During make this appointment. But service rep didn't tell me he wrote tire rotation too just tell me $97 around dollars I asked why it is so expensive then he told me he added tire rotation which is not necessary for my car because I just rotate it due to flat tire happened around 1 month ago . Service rep agreed it when he check my car tires. The oil change coupon I had is 29 dollars he told me it won't applied. it will be 69 dollars without rotation the tires I said when I called a lady for service appointment the lady told me the oil change Regular price is 54 dollars . Finally I have show him the 15% service discount coupon then the price dropped to $54. Also i don't know Honda dealer include free car wash or not when servicing . Usually I get a free car wash for my other non Honda make vehicles. More

EXCELLENT SERVICE ADVISOR- Jeanette Conner Jeanette Conner is the Best Service advisor, I always call for my 2015 Honda Odyssey. She's the Best Customer oriented person at Stevens Creek Honda. Jeanette Conner is the Best Service advisor, I always call for my 2015 Honda Odyssey. She's the Best Customer oriented person at Stevens Creek Honda. More

Buyer Beware! Damaged vehicle with horrible customer service Purchased vehicle only to find out a few weeks later, they didn't disclose some serious body damage and repair. Which I discovered was made through th Purchased vehicle only to find out a few weeks later, they didn't disclose some serious body damage and repair. Which I discovered was made through their own service shop! That inferior repair is now cracking and entire side of the vehicle needs to be repainted. Contacted both the GM and sales manager but was completely ignored with no offer to make situation right. I'll definitely be looking elsewhere for my next Honda and suggest avoiding them at all costs. More

Honda HRV Service Excellent service! Very professional and within promised time. Luis was extremely proficient in understanding the needs for my vehicle and getting Excellent service! Very professional and within promised time. Luis was extremely proficient in understanding the needs for my vehicle and getting me out of the dealership as soon as possible with the right service provided. More

Excellent Dealership I bought my Honda CR-V here. It was a great experience. Phil really helped me through the whole process of getting my car. He explained all the featur I bought my Honda CR-V here. It was a great experience. Phil really helped me through the whole process of getting my car. He explained all the features and made sure i am comfortable with them. More

Great Experience having my Accord serviced Technician explained the details of the service, and what future services I need. The waiting area is clean and cozy. Had my car done faster than or Technician explained the details of the service, and what future services I need. The waiting area is clean and cozy. Had my car done faster than original estimated. Will continue to get my car serviced here. More