Honda of Stevens Creek

HONDA OF STEVEN CREEK TOOK ADVANTAGE OF ME During the HONDA OF STEVEN CREEK TOOK ADVANTAGE OF ME During the month of July, 2013 I feel I got defrauded by Honda of Steven Creek. I went in and spoke with ca HONDA OF STEVEN CREEK TOOK ADVANTAGE OF ME During the month of July, 2013 I feel I got defrauded by Honda of Steven Creek. I went in and spoke with car salesman Mike D. and I test drove a used 2010 Honda Accord. The car looked fine and felt fine, and I specifically asked Mike if this car had been in an accident and he said "NO". My cosigner and I proceeded to sign all documents. About two weeks after I went to get my windows tinted the tint shop informed me that one of my doors wobbled to much and that I should have it checked out. I took it to Honda Steven Creek recommended body shop AW Collision of San Jose and after their inspection they informed me that my car had in fact been in a car accident and someone attempted to cover it up making it an unsafe vehicle. The body shop told me the estimated cost to have this car repair would be $9,137!!!. I immediately took this issue to Honda Steven Creek and I spoke with Samantha E. and I explained my problem to her and I gave her a copy of the repair cost estimate and of course she told me that there was no one there to help me and to go home and she will show her boss my documents. During a period of 3-4 weeks I spoke with Subhash C. General Manager, Moe A. General Sales Manager and Abraham Finance. I begged them to please help me out with this unsafe vehicle. I informed them that I feel they took advantage of me by selling me a wrecked and unsafe vehicle and I simply wanted them to give me for what I'm paying for and after numerous of phone calls and three or four visits to Honda of Steven Creek dealership they refused to help me out making all sorts of excuses and disrespecting my cosigner and I. In addition they went as far as to tell me that Honda of Steven Creek had millions of dollars to spend in attorneys in case I wanted to sue them. As a result I contacted the auto fraud legal center and attorney Hawk and his firm decided to fight for my rights as a consumer and sue this dealership for their wrongdoing!!!!!!!!!My case is currently pending in California in the Santa Clara County Superior Court Civil Case Number 1-13-CV-254207, in which Honda of Steven Creek is doing business as Santa Clara Imported Cars, Inc.!!!!!!!!!!!!!!!!!!! In addition we just had a mediation hearing on 01/15/2014, in which of course nothing happen at mediation thanks to their refusal. Overall, I'm an American guy that is just trying to make it. I have two jobs and I am putting myself through college (Engineering major) I went to a Honda dealership and not to a mom and pop dealership in order to avoid these kinds of problems and honestly, because it was a Honda dealership I felt I can trust them and get myself a good reliable car. Unfortunately, Honda Steven Creek clearly took advantage of me and even after I took this problem to them they have refused to help me out. $9,137 is a lot of money for car repairs. I can see why they would like to dump this car on somebody and get it out of their dealership. Once again a huge corporation is taking advantage of the small people/consumer and tax payer. More

I was afraid to take my car in because people have tried to sell me a lot of stuff in the past at other places, but Thomas my service person kept me informed the whole way through. I felt like a I made an to sell me a lot of stuff in the past at other places, but Thomas my service person kept me informed the whole way through. I felt like a I made an informed decision and that makes me feel more comfortable about coming here in the future. More

Just bought a 2014 Pilot. Love it!!! The sales experience was great. Had a small issue with my phone pairing to the car. Went back into the service department and they had tech come out and help me set up my was great. Had a small issue with my phone pairing to the car. Went back into the service department and they had tech come out and help me set up my phone. They were all so happy to help. Great dealership! More

Steven Kim is the recently promoted to store manager----because "he was the next in line". He is immature, rude, disrespectful, arrogant . . . I wouldn't return there if it was the last dealers manager----because "he was the next in line". He is immature, rude, disrespectful, arrogant . . . I wouldn't return there if it was the last dealership on the planet. I should have read the reviews BEFORE I wasted my time driving there. My mistake! More

Worst customer service. Very rude, unprofessional...I can go on... Went to buy Honda crv 2013. The sales rep who helped us was k, guess was a new employee. He had to go and talk to his manager Steven Kim go on... Went to buy Honda crv 2013. The sales rep who helped us was k, guess was a new employee. He had to go and talk to his manager Steven Kim regarding every question we asked, which was k. We are extremely patient. He helped us for 30 mins. The manager, Steven Kim answered each question very arrogantly and kept saying I have 2 people who are ready to buy a car now....well..I don't understand why he kept saying that....rt for the time he met us. Anyways...he was so rude..we decided to leave...and in front of us he told his employee " DON'T WASTE TIME ON SUCH CUSTOMERS"..30 mins of customer service and so arrogant... More

Horrible experience. They lied to us that they had the car. Once we showed up they did not treat us properly and starting shouting at us when we said that they should have told us if the car was gone. car. Once we showed up they did not treat us properly and starting shouting at us when we said that they should have told us if the car was gone. More

Don't buy from them. We negotiated a price via email Don't buy from them. We negotiated a price via email and they would not honor it. They also try high pressure sales tactics with my wife. The sales Don't buy from them. We negotiated a price via email and they would not honor it. They also try high pressure sales tactics with my wife. The sales manager was rude to my wife. I wrote a complaint email to them and as expected, they don't even respond. We eventually bought a 2012 Civic from another dealer. More

I would never recommend this dealer. Because it is Honda, They have so many customers that they no more care about customers. They think they are being great to you by selling their cars in demand to you. They have so many customers that they no more care about customers. They think they are being great to you by selling their cars in demand to you. They told me some price on phone and when I went the place, They quoted much higher rate than what was told on phone. And for used cars, They have a slogan, If you are buying used car, You should not expect two keys or any remote. I won't be surprised if they say, You are buying used car, You should not expect car to have 4 wheels or car to work or you should not expect any key. The way they treat their customers, I hardly doubt they ever look at such review sites but I hope their customers look at this site. More