Honda of Stevens Creek

No prompt service I've been going to this dealer service for years and this never happened before. I had a service appointment. I arrived there before another car and I've been going to this dealer service for years and this never happened before. I had a service appointment. I arrived there before another car and the service advisor who came out knew that too but yet he chose to help the other car first. Don't know why...maybe he preferred to talk to the pretty lady in that car first. After he was almost done, then another service advisor came out to help me. The way the first guy worked is absolutely unprofessional and unacceptable. What happened to first come first serve and I had an appointment too! Also, I also went to have the engine light check because it comes on and off from time to time. They told me it was a software issue and it was fixed but after less than a week, it came back on again. I will have to go back to get it straighten out again. More

Great sales consultant, friendly and gave great pricing. I purchased Honda Accord and he gave the best price amongst all the dealers in the area. Very friendly person and was open to negotiate. He didn’t com I purchased Honda Accord and he gave the best price amongst all the dealers in the area. Very friendly person and was open to negotiate. He didn’t come out to be the kind of sales person who plays mind games or pushy, Very honest and straight forward in his dealings. More

Excellent Service Excellent customer service. Very friendly and descriptive about what was going on. Worked wth me to give me the best price for the service my car need Excellent customer service. Very friendly and descriptive about what was going on. Worked wth me to give me the best price for the service my car needed. More

Quick and professional service The dealership is clean and cozy waiting area. People are all nice and professional. I have been using this dealership for my Hondas since 2004. Mo The dealership is clean and cozy waiting area. People are all nice and professional. I have been using this dealership for my Hondas since 2004. Most of the times I have been treated courteously. More

Professional and Reliable This was my second service with this dealership. My service rep Juan was courteous and professional, he was more than happy to entertain all my quest This was my second service with this dealership. My service rep Juan was courteous and professional, he was more than happy to entertain all my questions. Service was done on time and the bill was consistent with the initial quote. More

Professional and courteous A very organized and professional organization, not to mention a very pleasant and comfortable environment. A detailed write-up of the service perfor A very organized and professional organization, not to mention a very pleasant and comfortable environment. A detailed write-up of the service performed. An overall good experience. More

Phillip is a very excelllent sale man I'd love to come back to Steven Creek Honda, Phil is the best sale man, I gave him the price that I want to buy my Honda Civic, But he gave me lower I'd love to come back to Steven Creek Honda, Phil is the best sale man, I gave him the price that I want to buy my Honda Civic, But he gave me lower then that .I love his personality, very kind and honest. More

New Car Purchase I moved in new to California and bought a car from them. They made a offer as per me was the best and Phillip explained everything clear before I made I moved in new to California and bought a car from them. They made a offer as per me was the best and Phillip explained everything clear before I made a decision and there was no pressure to buy extra from him. As overall I gave 4 for the dealer as I had go back to them, since it was missing user manual in the car and I feel (not sure about others) the manager influenced me too much to buy some carefree protection which I feel is not required as it is a brand new car. Phillip was very helpful and followed up appropriately not very pushy gave space to make my decision More

2017 Honda Accord Hybrid Very good support in problem with a front tire with one inch tear in side of front tire! Next week after tire was replaced Honda front panel indicat Very good support in problem with a front tire with one inch tear in side of front tire! Next week after tire was replaced Honda front panel indicators warned of low tire pressure! Arrived today without appointment and was able to resolve problem quickly and reset front panel ! Happy about support and service! More

Reliable service and high quality vehicles As in the past, I returned to the Honda Dealership on Stevens Creek to service my Honda Civic which has been running smoothly since day one. Initially As in the past, I returned to the Honda Dealership on Stevens Creek to service my Honda Civic which has been running smoothly since day one. Initially, I reserved a slot online and fortunately Juan Melendez proactively informed me the next day that a slot was available sooner also with the on-board maintenance code in mind. Juan and the team is extremely customer focused, and the colleagues take sufficient time to explain the required service, listing the pros and cons of each item. Throughout this major service, I felt assured that the car was in good hands with the confidence to resume my commute for the foreseeable future.The trust in the Honda and Sonic teams is the reason why I keep returning as the prices are fair and the work is reliable. By far, the Civic is the most reliable car I have used over the past twenty years. More