Honda of Stevens Creek

maintenance and recall The car was serviced promptly and accurately. The service advisor was very informative and helpful. He met with me promptly and was available when I The car was serviced promptly and accurately. The service advisor was very informative and helpful. He met with me promptly and was available when I came to pick up the car to explain was done. He also arranged an ride home when I left the car off. More

Horrible service experience HORRIBLE MECHANIC SERVICES AT THIS DEALERSHIP. In the past, they used to check the car, diagnose the problem and then quote you for fixing the problem HORRIBLE MECHANIC SERVICES AT THIS DEALERSHIP. In the past, they used to check the car, diagnose the problem and then quote you for fixing the problem. This time my car wasn't starting, I jumpstarted and took it to the dealership assuming its the battery issue. They said to just look at the car, they will charge $70??!!! and then will provide a quote to fix the problem. I said I think the battery is at fault. I had replaced the last battery 3 years ago at this very dealership, so could you please check the battery. Again, they said you will have to pay 60% for the battery as it is still under partial warranty. I agreed. But then they came back and said, we will have to run diagnostics to claim warranty and will charge you another $40 over and above the battery price. So, paying 60% +$40 came close to putting in a brand new one, so I asked them to put in a new one. They changed the battery, service charge of approx $30 which 3 years ago was free of charge when you bought a new battery. Anyways, by the end of the day, my car wouldn't start again. This time I went to a local mechanic. He said the battery clamp is loose and tightened it, and thus the battery was leaking. It took him 2 minutes and charged me zero dollars. Its become a money making racket here. Jeanette Conner was my service consultant. HORRIBLE, never go here to get anything on your Honda repaired. They lost a 10 year loyal Honda customer. More

Excellent customer service. Out of 5 dealerships visited this dealership was far above the rest. Jimmy had thorough knowledge of all the aspects of the vehicles. Ultimately a gre Out of 5 dealerships visited this dealership was far above the rest. Jimmy had thorough knowledge of all the aspects of the vehicles. Ultimately a great deal on a new car. More

Service Experience Dave was a wonderful service consultant and he walked me through the whole service process and fixes patiently. I would definitely recommend this plac Dave was a wonderful service consultant and he walked me through the whole service process and fixes patiently. I would definitely recommend this place to others. More

great job! have done multi services at this location with very good experience. the waiting room is very nice and comfortable, and waiting time is normally short have done multi services at this location with very good experience. the waiting room is very nice and comfortable, and waiting time is normally shorter compare to others. More

He was very kind and have all one stop solution He explained much in detail, which helped me to decide quickly. He has all kinds of solutions and I could stop by nowhere else. Because he took care He explained much in detail, which helped me to decide quickly. He has all kinds of solutions and I could stop by nowhere else. Because he took care of all the procedure from beginning to the end, I could be relaxed. The only thing I should do was choice and waiting. Thanks, More

Asad is the best He tried his best to close the deal on the same day. For two times in three years Asad helps me to bay two cars. His manner, customer service and hon He tried his best to close the deal on the same day. For two times in three years Asad helps me to bay two cars. His manner, customer service and honesty is best ever. More

No prompt service I've been going to this dealer service for years and this never happened before. I had a service appointment. I arrived there before another car and I've been going to this dealer service for years and this never happened before. I had a service appointment. I arrived there before another car and the service advisor who came out knew that too but yet he chose to help the other car first. Don't know why...maybe he preferred to talk to the pretty lady in that car first. After he was almost done, then another service advisor came out to help me. The way the first guy worked is absolutely unprofessional and unacceptable. What happened to first come first serve and I had an appointment too! Also, I also went to have the engine light check because it comes on and off from time to time. They told me it was a software issue and it was fixed but after less than a week, it came back on again. I will have to go back to get it straighten out again. More

Great sales consultant, friendly and gave great pricing. I purchased Honda Accord and he gave the best price amongst all the dealers in the area. Very friendly person and was open to negotiate. He didn’t com I purchased Honda Accord and he gave the best price amongst all the dealers in the area. Very friendly person and was open to negotiate. He didn’t come out to be the kind of sales person who plays mind games or pushy, Very honest and straight forward in his dealings. More

Excellent Service Excellent customer service. Very friendly and descriptive about what was going on. Worked wth me to give me the best price for the service my car need Excellent customer service. Very friendly and descriptive about what was going on. Worked wth me to give me the best price for the service my car needed. More