Honda of Staten Island

I had an excellent experiance wuth the sales person. He was very polite and knowledgeable. I wasn't ready to make a purchase at the time, but Manny took the time to explain the car to me in full detail, an was very polite and knowledgeable. I wasn't ready to make a purchase at the time, but Manny took the time to explain the car to me in full detail, and I will return to make my purchase form him soon. More

I had an excellent experiance wuth the sales person. He was very polite and knowledgeable. I wasn't ready to make a purchase at the time, but Manny took the time to explain the car to me in full detail, an was very polite and knowledgeable. I wasn't ready to make a purchase at the time, but Manny took the time to explain the car to me in full detail, and I will return to make my purchase form him soon. More

just wanted to write a short letter to notify you of the fine experience i had when buying my car at Staten Island Honda. I was searching for a Civic and with the help of the salesman I know I made the righ fine experience i had when buying my car at Staten Island Honda. I was searching for a Civic and with the help of the salesman I know I made the right choice. He took the time out to explain everything about the car. I was a little uncomfortable going to into the finance office but after meeting Simon, the process of financing was easy and not as stressful as I would have thought. My experience was great and I will be back here for my next car. More

I recently leased a used car 2006 in late August. It was agreed that the car was to be given to me for 16K and I kept inquiring for my breakdown and invoice. I never received until finally a week before its agreed that the car was to be given to me for 16K and I kept inquiring for my breakdown and invoice. I never received until finally a week before its due date, stating I owe 20K but in actualization when you do the calculations of monthly payments, its 27K. They quote one price and submit a differnet one to Honda Financial Services. They had me sign one tedious document and then used my signature and altered the breakdown which they faxed to Honda Financial Srv. I am writing b/c I want people to know the truth and take stand of this issue. for this price I could have invested in purchasing a brand new 2009 Civic...what individual would commit to a 2006 Civic for that price? NO ONE ...its clear they illegally modify documents & prices behind consumer's knowledge. I am not letting this issue go ...I will contact whomever to be heard regarding this dealership and YOU SHOULD AS WELL. More

James was more then helpful for me and my Fiancé. After getting out of a Lease with Nissan (horrible) he gave us the BEST price for my new 2008 Accord (that I LOVE!) My credit isn’t great by any means and getting out of a Lease with Nissan (horrible) he gave us the BEST price for my new 2008 Accord (that I LOVE!) My credit isn’t great by any means and he worked me through ALL the possible options I could do Btw Leasing, Financing for how long how much etc... My overall experience was EXCELLENT I couldn’t ask for anything more, they were friendly, personable and most of all Helpful!! The best part I have a car that’s great for an even BETTER Price then I could have imagined. I gave them the highest Level for rating because I can’t complain about anything, from the moment I walked in the door I was greeted with a huge SMILE and then introduced to James who was a TRUE professional. I recommend for everyone to go there it was such an easy process and made my Car buying experience a GREAT ONE !! Thank you !!!!!!!!!! More

Very dishonest and tricky dearlership! Worst car leasing experience ever! Would not recommend to anybody! If you must go there, please stay away from the salesperson Alex Siu and the finance manager Majic. experience ever! Would not recommend to anybody! If you must go there, please stay away from the salesperson Alex Siu and the finance manager Majic. They lie and trick you. Don't give them a chance to trap you! More

Would never recommend this dealership to anyone. People Would never recommend this dealership to anyone. People are rood, unprofessional. I've leased/bought cars before, never had this kind of service issu Would never recommend this dealership to anyone. People are rood, unprofessional. I've leased/bought cars before, never had this kind of service issues, that includes misleading, disrespect and absence of any desire to satisfy the customers. Don't go there.. you will never get a deal you are looking for...waste of time..... More

Staten Island Honda on Hylan continues to prove that traveling to distant Honda dealerships in other states is MUCH PREFERRED than to stay on the Island. From the start, the sales person was trying to traveling to distant Honda dealerships in other states is MUCH PREFERRED than to stay on the Island. From the start, the sales person was trying to knock down the trade in value of my current auto (gave me the slick talk about Galves vs. Kelley). In the end, he gave me three different prices for trade in value, all below what was -- I thought -- agreed on during the sales pitch. In addition, sales person refused to give me the sales price at the beginning of the negotiation, actually waiting to give me the estimated monthly finance charge where I just had to ask what sales price he was working with. For a CRV LX AWD (with an MSRP of $22k), the "bargain" sales price was over $26k. Avoid this SI dealership if you want the headaches and all other BS that comes from a slick talking. More

I had made an appointment two weeks in advance to have my Honda serviced. The engine light was on. My appointment was scheduled for 8:15 am. I arrived promptly at 8:00am, checked in, and informed the desk th Honda serviced. The engine light was on. My appointment was scheduled for 8:15 am. I arrived promptly at 8:00am, checked in, and informed the desk that I will be waiting for the car. After waiting patiently for over two hours (with no word from the service desk) I asked the desk if they had any idea how much longer I should expect to be there. Service desk said 'they should get to it soon'. After waiting two more hours, and seeing other cars arriving and departing, I asked again. Same response. Finally, after ANOTHER THREE hours, I approached the desk again, and upon receiving the same answer I asked to speak to the Manager. The Manager came to me at 4PM (EIGHT hours after I had arrived) and told me that there's thirty more cares ahead of me. WHAT IS THE PURPOSE OF AN 8:15 AM appointment and why did nobody inform me of what to expect?? The Manager explained that 'it's a very busy day'. He was still not able to tell me when he would be able to get to my car! It seems that Honda Service found it more profitable to process routine 'oil changes' then to service a more complicated 'engine light' issue'! I finally decided to take my business elsewhere. I had been considering purchasing a new Honda, but this experience had certainly left a bad taste. More

I don't know how this dealership is still in operation! In August of 2005 I leased a Honda Accord EX Sedan from this dealership. The biggest mistake I have made in my entire life! My lease is coming due In August of 2005 I leased a Honda Accord EX Sedan from this dealership. The biggest mistake I have made in my entire life! My lease is coming due and I wanted to purchase the car. I went into the dealership today to finance the car. They added on a bogus $298 dealer's fee. When I asked the salesman (John Gilani) what this fee covered he could not give me an explanation. This is the second car that we've bought/leased from this dealership, so a prudent person would assume that some consideration would be given for customer loyalty. Negative. After 3 or 4 trips to the business manager (Faysel Tehseen) we had the fee waived. So at this point it seems like things are looking up.... until we went into Faysel's office. The buyout price including taxes and fees and everything was $14,500. I have excellent credit, never made a late payment and about a 720 credit score. They gave me an 7.9% interest rate (market rate is 6.5%). Go onto any financial website that has auto loan calculators. Monthly payment for a 5 year loan, $14,500 principal at a 7.9 interest is about $290 (which is still too high given the ridiculous interest rate). What was the payment we were quoted? $332!!!! Thats almost an extra $2500 over the life of the loan. When I told him it was too high and asked for an explanation for the difference, he closed the file, shoved it across his desk and told us to leave. So much for customer service!!! If you want to be swindled, disrespected and humiliated this is definitely the place to go! More