Honda of Staten Island

I had made an appointment two weeks in advance to have my Honda serviced. The engine light was on. My appointment was scheduled for 8:15 am. I arrived promptly at 8:00am, checked in, and informed the desk th Honda serviced. The engine light was on. My appointment was scheduled for 8:15 am. I arrived promptly at 8:00am, checked in, and informed the desk that I will be waiting for the car. After waiting patiently for over two hours (with no word from the service desk) I asked the desk if they had any idea how much longer I should expect to be there. Service desk said 'they should get to it soon'. After waiting two more hours, and seeing other cars arriving and departing, I asked again. Same response. Finally, after ANOTHER THREE hours, I approached the desk again, and upon receiving the same answer I asked to speak to the Manager. The Manager came to me at 4PM (EIGHT hours after I had arrived) and told me that there's thirty more cares ahead of me. WHAT IS THE PURPOSE OF AN 8:15 AM appointment and why did nobody inform me of what to expect?? The Manager explained that 'it's a very busy day'. He was still not able to tell me when he would be able to get to my car! It seems that Honda Service found it more profitable to process routine 'oil changes' then to service a more complicated 'engine light' issue'! I finally decided to take my business elsewhere. I had been considering purchasing a new Honda, but this experience had certainly left a bad taste. More

I don't know how this dealership is still in operation! In August of 2005 I leased a Honda Accord EX Sedan from this dealership. The biggest mistake I have made in my entire life! My lease is coming due In August of 2005 I leased a Honda Accord EX Sedan from this dealership. The biggest mistake I have made in my entire life! My lease is coming due and I wanted to purchase the car. I went into the dealership today to finance the car. They added on a bogus $298 dealer's fee. When I asked the salesman (John Gilani) what this fee covered he could not give me an explanation. This is the second car that we've bought/leased from this dealership, so a prudent person would assume that some consideration would be given for customer loyalty. Negative. After 3 or 4 trips to the business manager (Faysel Tehseen) we had the fee waived. So at this point it seems like things are looking up.... until we went into Faysel's office. The buyout price including taxes and fees and everything was $14,500. I have excellent credit, never made a late payment and about a 720 credit score. They gave me an 7.9% interest rate (market rate is 6.5%). Go onto any financial website that has auto loan calculators. Monthly payment for a 5 year loan, $14,500 principal at a 7.9 interest is about $290 (which is still too high given the ridiculous interest rate). What was the payment we were quoted? $332!!!! Thats almost an extra $2500 over the life of the loan. When I told him it was too high and asked for an explanation for the difference, he closed the file, shoved it across his desk and told us to leave. So much for customer service!!! If you want to be swindled, disrespected and humiliated this is definitely the place to go! More

I should've found this site before I made my move, now I regret so much that I almost wanna cry. I was looking for a Honda Fit, 2 weeks ago I found the color and option that I want, Honda Fit Sport in Ma regret so much that I almost wanna cry. I was looking for a Honda Fit, 2 weeks ago I found the color and option that I want, Honda Fit Sport in Manual tranny. I called and spoke with Paul, he said yes he has the car (I searched online and it shows in stock), then I went in the next day to talk about the price, yea I got a price quote of about 50 dollars under invoice, pretty good for Honda FIT, right ? 3 days later was where Things got ugly at the Financing Department First off, it seems that they will have you *sit* around for at least an hour before they will let you *speak* with the financing manager. So u never really paid attention to the papers and the BS they give you. In short, they will first tell you you're not Tier 1 rating, then they start giving you a ridiculous loan with a Finance charge that cannot be found in either Simple interest or Compound interest Rate. I was so tired that day of the time (like almost 9pm), I saw the numbers it has a finance charge of 3000 something dollars for a 11 K loan !!! I was *shock* by the bullshit he gave me, then he changed the crap and me to get Extended warranty, and he will swap the finance charge into the Deal, monthly payment stays the same. I was SOOOOO fuxking stupid that time, I was so tired and stuff, I never believe in extended warranty crap and this time ... I fell into this trap. After Signing the shit I drove the car and within the first 2 miles (odometer saids 5), the TPMS system failed and stay on ... then 2 days later I went back tried to cancel the extended warranty cuz I think Im going to sell this car before the *regular bumper to bumper* warranty ends. then this *fuxking* asshole, again his name is Magic, starts giving me crap like "Oh it takes me 8-700 hundred dollars to cancel because thats what the bank charges, plus another 500 for canceling the VIN entachment* I almost want to get up and punch him in the face. He never, ever, told me nor did I sign anything that gives me these kind of bullshit. So I just got up and leave. Now Im seeking legal advise from my friend as his father is a lawyer. He told me I can sue the dealership, just legal fees alone will cost him more than the money he rip off from me. and of course my legal fees would be free. This site tells me one more thing, there should be *quite* a lot of people got scammed by this bullshit crap. We should all stand up and sue these bastards. Please STAY AWAY FROM THIS DEALERSHIP !!!!!!!!! DO NOT BUY ANYTHING FROM THEM !!!!!!!!!!!!!!!!!!!! More

Okay…. It seems like it is a recurring theme…. But here is my story….. On Jan 3rd 2008 I was given a price of $259 a month for 32 months for a 2008 accord coupe. No money down just taxes and fees upfro is my story….. On Jan 3rd 2008 I was given a price of $259 a month for 32 months for a 2008 accord coupe. No money down just taxes and fees upfront. I was saying to myself "wow that is a good price" etc... The next day I go back to pick up the car and I am told that my credit score was not tier 1 and that I was declined by the original bank. So they took it into their own hands to approve me for another bank which my payments would be $299 a month for 42 months. I said NO! I don't want it for that price or terms. After they try to tell me every reason why $299 is not a bad price... I still refuse and ask for my deposit back. Then the finance manager calls in his boss and they both use big dealership words and they pretend to lower the price to $289... They even say at one point to each other, "we have no choice… we’ll have to take a loss and give it to them at $289".... At this point I wanted to say... Wow thank you kind sir... you are willing to take a loss on this car for a stranger..aww how nice.. !!!!!! PLEASE!!!! They can give me that car for $199 a month and still make money back to the story... I still refuse it at 289.. My deal was 259 and I am not going to be suckered in!.....So then I am told that I pretty much have no choice and have to take the car because they paid money to have it sent here… I laughed in their faces and left their as soon as possible and made a scene just so I can save some others from that horrible place... I quickly went home and called my credit company who is going to dispute the charge…. I also sent a letter to honda and the attorney general's office... STAY AWAY!!!! 5 Steps taken by Staten Island Honda to Scam you: 1) Give you a low lease price that has you saying “wow good deal” 2) Have give a deposit but they don’t complete the paperwork until the next day 3) Bring in the car so you fall in love with it… and they hope you make your decisions with your heart and not your brain 4) Tell you the next day your credit is low or that you weren’t approved by the bank and decide to give you new terms and prices without your approval 5) Tell you… you have to take the car now that it is here… and refuse to give you your money back More

Very Dishonest Dealership. I cannot even begin to tell you about my experience. I am very dissapointed and hope to never own a Honda again because of the experience I have had at this dealership. Beware you about my experience. I am very dissapointed and hope to never own a Honda again because of the experience I have had at this dealership. Beware of everything they tell you and WATCH OUT for all tricks in paperwork. Just do not buy from here! More

After obtaining a good price from some NJ Honda dealers, i told the salesman from SI Honda John Gilani when he called me (originally i got a price quote from him), that i am not going to buy a car from him, i told the salesman from SI Honda John Gilani when he called me (originally i got a price quote from him), that i am not going to buy a car from him, but go to Nj (the price difference was $600). He then called me back again and offered the same price if i finance thru the dealer. I told him i can do that, but the only loan i will sign would be without prepayment penalty and time frame obligation. After contacting his finance department he called me back again and said, yes, you can come and make a deal. We came, brough $1,500 cash deposit and signed a contract. Suddenly John tells me that car is not ready and we will be able to pick it up on Monday (it was saturday). Ok. Monady, the manager calls me into his room and ask to sign a finance contract with 9% interest and 24 months lock up. I was speechless. I called this "smart" salesman and asked him to repeat what he promissed me. He said i am sorry, but i didn't know that this is the only one loan Honda offers. Before he was telling me depending on your credit history, you will be able to choose from many different produicts of loans we have. This was the first lie. I said i specifically mentioned the ONLY loan i will sign. When i tryed to cancel the deal and leave, the manager told me deposit is not refundable. What do i do? So now, the manager tells me if i pay them $550 more for the car, i can get any other loan Honda offers with no prepay penalty etc. Before the same manager told me that Honda has only one specific loan and i have no other choice, but after getting more money suddenly they created many other loans. The botoom line: these people are CROOKS, do even step inside this dealership!!!!! EVER!!! More

Sales person and sales manager was lying to me about "2 years license plate fee". charged me registration car fee of $68 and also $135 for 2 years license plate. I could not find anywhere on http://www.nys years license plate fee". charged me registration car fee of $68 and also $135 for 2 years license plate. I could not find anywhere on http://www.nysdmv.com/regfee.htm ( New York State Department OF motor vehicle) anything about this fee. Very disappointed. When he brought all paperwork’s , asked him to give me a receipt for $135, 2 years license plate fee, he refused to provide me this. here is exact phrase from NYSDMV "The fee to replace a set of two standard series plates and registration documents is $18.00." Replacement could not be mach less expensive than to get a new one. More

These people are fraud artists. I leased a Honda Civic from this dealer ship on August 30, 2006 and I am still waiting for my plates and registration. Granted I live in NJ so this is an out of state trans from this dealer ship on August 30, 2006 and I am still waiting for my plates and registration. Granted I live in NJ so this is an out of state transaction but it should not take over two months to complete. I am driving around with an expired temporary registration and if I was to get pulled over who knows what would happen. I am at the point where I don't know what to do. I called the dealership a 100 times to no avail and no one ever calls me back. I had to use a fake name to just to get a call back and then I was hung up on. If anyone can help please reply and let me know. These people should not be allowed to conduct business ANYWHERE! More

Buying a Honda at this dealership has to be the WORST experience I've ever had when purchasing a car. Not only are they deceitful, but they are dishonest, uncaring about buyers after the deal is made, a experience I've ever had when purchasing a car. Not only are they deceitful, but they are dishonest, uncaring about buyers after the deal is made, and care only about the profit. They do not return calls. Dissatisfied buyers are forced to return to the dealership again and again to either see the salesman that sold them the car, or to talk to management. No one is ever available or they are "busy." The salesman I had not only lied about the price, but added additional items into the deal that I failed to pick up on until after the signing of the contract. My fault, I know. When management was advised of a serious problem, they advised me that the awful salesman was already fired. Since the car had already been picked up and the deceit was not discovered until after that, they could do nothing. I will NEVER go near that dealership again and I make it a point to tell everyone I know that they should avoid the dealership at all costs. When you buy a Honda, you buy a great and reliable car. It's a shame that a new car like a Honda cannot be enjoyed because of deceit on the part of the Honda dealer. More

I was interested in Leasing a 2006 Honda Civic EX. After asking for dealer quotes online, Staten Island Honda replied asking me to contact them because they "had" the car I was looking for. I called and wa asking for dealer quotes online, Staten Island Honda replied asking me to contact them because they "had" the car I was looking for. I called and was given a quote. The amount was high and I asked if a better deal could be made. A new quote was offered to me ONLY AFTER ALL MY FINANCIAL INFORMATION WAS TAKEN. He said he would "check" and get back to me with a deal. We came to an agreement and it was going to take 1 to 2 weeks to get the car in. He took my credit card number for a deposit, gave me a vin number for my insurance. He called a week later and said the car CAME IN and to come the next day and sign the lease and transfer my insurance. The next day I called to verify time and so forth and was told EVERYTHING WAS FINE and to come. That day I got rid of my old car so that the plates would be free and transfered my insurance to the new car. When I showed up, they made me wait for the dealer for about half an hour, then he came out and said that the car that came in was in a different color by mistake, oh and by the way it was an LX and not an EX. Shocked not that a mistake was made but that he didn't warn me about it when I spoke to him on the phone I was outraged. All I could think about was that I got rid of my old car and there was no car waiting for me...It got worse, not only was there no car, there was no deal at all. The amount we agreed to on the phone didn't exit and he said I was declined by his banks. I became enraged about the entire situation and all they could say was "there is no need for unpleasantness and pointing fingers". They could try one last bank tomorrow in a last ditch effort to get me that lease, but the quote we discussed was only for Tier One credit and would not apply to me. I brought up the fact that none of this was mentioned on the phone and that all my information must have been taken for a reason and that I was lead to believe there were no problems. They just kept backtracking and making excusses. Its not their fault, he could not have possibly told me that...I stormed out and took my business to another dealer the very next day. DO NOT TRUST THEM!!!!!!!!!!!!! More