Honda of Salem

I went to Salem Honda for an oil change. ...when it was done, I received a call that said that they broke off a lugnut when they rotated the tires. I didn't want my tires rotated as i was ge ...when it was done, I received a call that said that they broke off a lugnut when they rotated the tires. I didn't want my tires rotated as i was getting ready to replace them and was informed that it would cost $ 425 to fix! The service manager, a Mr Peterson called me a week later and said that he would fix their mistake for no charge. I never heard back from them and a called a couple of times, left a couple of messages. I even reached out to their corporate office (Lithia) and again received no call. Be very aware when going to Salem of Honda, unbelievably bad service, Bob D. More

am harassed by the men that work at Honda every time I go here, I purchase this car about a year ago, this is the second time I’ve had to take my car in for a factory defect. I have no car and have no eta o here, I purchase this car about a year ago, this is the second time I’ve had to take my car in for a factory defect. I have no car and have no eta on when the window will be replaced. I have had nothing but horrible experiences with this car and the dealer ship that I got it from. This is completely unacceptable for a first time buyer and a first time car. I do not recommend this dealer and do not recommend this car. I am without a car and soon to be without a job because of this inconvenience. And I like how everyone gets a reply on the review except for me. If this continues I’ll be seeking legal action August 12/2025 Today I was refused service for an oil change with no explanation. When I called to inquire more information I was given the options to pay, pay more or xxxx off. Tips for new car purchases 1. Don’t pick Honda of Salem 2. Double check your paperwork 3. Get an educated second opinion This will be my third corporate complaint and my third better business bureau complaint. Big corporations don’t care, but what’s worse is the people who willingly steal and rob from the lower class to feed the rich. I made a deal with the devil(Honda). -100/10 don’t do what I did. Save yourself!!!! More

Called about the recall on my 18 CRV. Service department was rude answering the phone, then hung up on me. I assumed we got disconnected so called back and waited 15 min on hold. no way t Service department was rude answering the phone, then hung up on me. I assumed we got disconnected so called back and waited 15 min on hold. no way to reach an actual person, so I hung up and tried again. The only way they answer the phone is if they're trying to SELL you something, otherwise you can forget it. Left a message with the manager, and no big surprise, no call back. Customer service is awful! More

Found a car in our price range. Eric was texting me back and forth with car link to the car we liked. He text the price of 25 thousand plus fees. We get to dealership and Eric ha Eric was texting me back and forth with car link to the car we liked. He text the price of 25 thousand plus fees. We get to dealership and Eric hands us off to George. George hardly said a word. We put in our offer of 24,000 with all fees covered by them. George comes back showing us the price of 32,000. All these fees they don’t tell you about. Dishonest sales people and dealership. Hand off approach and dishonest. More

Quick process and there to help you out to get good deals. Recommend them to friends and family deals. Recommend them to friends and family More

Good experience, through. Was quiet and clean and will be returning for future services again Was quiet and clean and will be returning for future services again More

I am happy with my service Good job guys Excellent service and quick turn around service and quick turn around More

Ok. But over priced for work that needs to be done. The work that was quoted. But over priced for work that needs to be done. The work that was quoted. More

Great informed me of up and coming maintenance and did not pressure me into doing. Much appreciated--sometimes I feel that as a woman, we get pressured into repairs. not pressure me into doing. Much appreciated--sometimes I feel that as a woman, we get pressured into repairs. More

Always honest and straight forward I appreciate the professionalism They are always efficient and timely professionalism They are always efficient and timely More