Honda of Rutland

Complete Bait & Switch As another reviewer said, Shearer is a complete bait and switch. I am a loyal Honda fan and was hoping to find a VT dealership to make all of my purch As another reviewer said, Shearer is a complete bait and switch. I am a loyal Honda fan and was hoping to find a VT dealership to make all of my purchases from. Being someone who works full-time and volunteers every night, I asked to do all of my negotiations over email. I loved the initial sales process and had a great feeling that I had found my lifelong dealership. I confirmed the final number breakdown prior to preparing to drive two hours on my day off. Then came the red flags (which I stupidly ignored). Red Flag #1, the finance guy never called me to go over the numbers prior to the appointment. Red Flag #2, the first thing we did was transfer insurance. Red Flag #3, we went over finance/warranty options before the payment breakdown. When we finally got to the numbers, the finance guy read the monthly payment off which was much higher than what I had confirmed over email. They called in the sales guy and he said he must have made a mistake and "missed" the final payment amount that we confirmed. They also "missed" the $500 that I had *prepaid* after confirming the monthly payment over email. After realizing that a majority of the dealerships calculate monthly payments on MSRP (regardless of sales price), I had put together a full spreadsheet to calculate number adjustments throughout the sales process. I explained this and the finance guy gave me some mansplaining xxxxxxxx about "speaking the language of math" and how my numbers must be wrong... all while plugging his balance into a website form field (which I'm guessing bypasses balance and plugs in MSRP). I should've had him do the calculations out by hand in front of me, but at that point I was so furious that they were lying after weeks of back-and-forth and driving for 2 hours on the only day I had free. I passed up on all of the outrageous insurance and service packages (which it sounds like from other reviews was a good thing), but ended up taking the car. I made a lot of mistakes and learned many lessons: (1) Make sure the finance guy calls you prior to your appointment; (2) Don't let them transfer insurance before the papers are signed; (3) Make sure you see the whole price breakdown prior to going over finance/warranty options; (4) Make sure you get the salesperson to formally sign off on whatever you worked out; (5) Do your own calculation of monthly payment [(Balance/# of Months)+((Balance/# of Months)*APR)]; (6) If they're xxxxx, don't do what I did - stand up and walk away. Since this only my second Honda dealership purchase, I wanted to shop around, but ultimately, I'll go back to Berlin City like the rest of my friends. PS I'll also be removing the Shearer logo from the car. More

No integrity in VIP plan. We bought our car and it was sold to us with a vip plan that includes free inspection for the life of the car. I was told by the service dept that the We bought our car and it was sold to us with a vip plan that includes free inspection for the life of the car. I was told by the service dept that they will no longer honor their word and commitment. They said the owner had not grandfathered anyone. Your dealer is only as good as your word and in this case it is in the paper work. IF YOU WILL SCREW CUSTOMERS FOR A $45.00 INSPECTION STICKER, THAN WHAT DOES THAT SAY ABOUT THE DEALERSHIP AND THEIR HONESTY AND INTEGRITY. I work for Ge in Rutland I will be sure to post this info on our communication boards and tell everyone about the raw deal the owner has decided to give customers who have already bought and paid for a service. I have already shared this message on face book and will continue until everyone knows , what type of dealer Shear Honda has become. Enjoy your $45.00 saving or as I like to call it Theft of services. I will try to get the word out for you. Then I well I decide rather to file a small claims law suit for breaking your contract. Sincerly, Shawn Graham More

Car and phone electronic Just bought Honda CRV in Wisconsin and came to Vermont and we're having identification issues between two identical phones and USB the salesman Mike s Just bought Honda CRV in Wisconsin and came to Vermont and we're having identification issues between two identical phones and USB the salesman Mike solved both issues in record time thanks again for the great service PS came into the salesroom and Mike asked what he could do for us we explained and he said I can help you with that you won't have to go to service More

Very dissatisfied! I called on Monday for a quote for a B12 oil change on my CRV. He told me that it was $99.97 and that would include the filters. I schedule my oil cha I called on Monday for a quote for a B12 oil change on my CRV. He told me that it was $99.97 and that would include the filters. I schedule my oil change for today which is Wednesday and when I showed up my bill was $172. I asked why was it so much when I called you you quoted me at 99.97 with the filters . That guy said no I quoted you for the 99.97 for the B12 service and for the filters was another 99.97. I was at a friend's house and my phone was on speaker phone when I was calling around for the quotes for the oil change. So I stopped by my friends house after work ask if I misunderstood what he said .she said no he said it would be 99.97.! This is not very good customer service. I feel that I should have got my service for what I got quoted at $99.97! I will not have you do any more work on my car but my free inspections! Very dissatisfied! More

Very Positive Mike Hosley, our sales representative worked with us on a used Honda van. His expertise and professionalism is top notch. I would buy from Mike and Sh Mike Hosley, our sales representative worked with us on a used Honda van. His expertise and professionalism is top notch. I would buy from Mike and Shearer again! Highly recommend this person and dealership More

New Car Purchase Shearer Honda is one of the best dealerships I've dealt with. Their professionalism is second to none. Rob, Dallas and Andrew treated us like family. Shearer Honda is one of the best dealerships I've dealt with. Their professionalism is second to none. Rob, Dallas and Andrew treated us like family. I would highly recommend that anyone shopping for a vehicle give Shearer Honda serious consideration, you won't regret it. More

Graham Shearer Honda Rutland, VT Great working with the people at Shearer Honda Rutland, VT. I enjoyed working with Graham who was attentive to what I was looking for, had the answer Great working with the people at Shearer Honda Rutland, VT. I enjoyed working with Graham who was attentive to what I was looking for, had the answers to my questions. Just an all around great experience. More

Mike Hosley, Shearer Honda Rutland, VT I first met Mike three leases ago. I found him to be personable, knowledgable, truthful and a good listener as to my wants, needs and financial status I first met Mike three leases ago. I found him to be personable, knowledgable, truthful and a good listener as to my wants, needs and financial status. I am very grateful to Mike for his caring ways. Joan Ward More

Great People To Work With! It was time to renew a lease. I had leased a different brand of vehicle the last time. I wanted to go back to a Honda. I was so pleased with how Mike It was time to renew a lease. I had leased a different brand of vehicle the last time. I wanted to go back to a Honda. I was so pleased with how Mike and his GM worked with me to get to a price point I was comfortable. Totally relaxing car buying experience. They had just what I wanted two days later ready for me to pick up. Great experience with the finance folks. I love my new Honda! Thanks everyone!! Jackie Wiley More

Friendly,very accommodating, and just nice people I had just been side swiped and totalled my car and with one phone call to honda they found the car I wanted within the price range I could afford. G I had just been side swiped and totalled my car and with one phone call to honda they found the car I wanted within the price range I could afford. Great service !!! More