Honda of Reseda

My experience was horrible. This review is for Dany and Reynaldo specifically. I felt as soon as they joined in the negotiation process, everything went downhill. Came in only f This review is for Dany and Reynaldo specifically. I felt as soon as they joined in the negotiation process, everything went downhill. Came in only for a test drive on two Honda Civic models. After the test drive, we decided we wanted the sport touring hatchback. Some back and forth on the price, but we didn't come to an agreement. I left, but 30 mins later, Dany texts me saying $31,500 OTD for the touring. Now, at first, this seemed to good to be true (in the end it was). So I double checked with not only Dany but also the initial salesperson (he was the only helpful person) and they both confirmed $31.5K OTD for the sport touring hatchback. Great, we both agreed that I would come back and sign the papers in a couple days. I come back two days later and Dany is nowhere to be found. I get this new sales manager, Reynaldo. Right off the bat, he tells us there is a color upcharge on the car we wanted. He says $750, when it clearly shows on the window sticker the color charge is $455 and we ALREADY said $31.5k OTD over texts prior to coming in. Asks him to explain why the charge is $750, couldn't explain. Doesn't matter, thought we were getting a great deal anyway. We waited TWO hours at the dealership, just for Reynaldo to tell us they can't do $31.5k on the car we wanted. This is DESPITE, multiple confirmations over texts confirming THEY were OFFERING 31.5k for the sport hatchback touring. Complete waste of time. Never will deal with them again. P.S: they also ran our credit prior to us coming in, which negatively affected our credit score. More

We had Pedro, super helpful, communicative throughout the entire process. Very reassuring and listened to all our concerns and needs. Kind soul entire process. Very reassuring and listened to all our concerns and needs. Kind soul More

Very nice and helpful Eddie made me feel good about buying car I am happy with outcome great service buying car I am happy with outcome great service More

Melisa was amazing with helping purchase the exact car I wanted! Thank you to the Honda team ❤️ wanted! Thank you to the Honda team ❤️ More

Came in for service. The staff was very helpful and friendly. Especially Keith, he was very kind to me. The staff was very helpful and friendly. Especially Keith, he was very kind to me. More

Very Kind Dealer ship! !! Good service and great deals!! Great place would recommend again yea !! Good service and great deals!! Great place would recommend again yea More

I had a great experience working with Federico at Honda. He was patient, knowledgeable, and made the whole process of buying a car stress-free. He answered all of my questions, explained everything clearly, He was patient, knowledgeable, and made the whole process of buying a car stress-free. He answered all of my questions, explained everything clearly, and never made me feel pressured. Federico truly went above and beyond to make sure I was comfortable with my decision. I highly recommend asking for him if you’re looking for a new car—you’ll be in good hands!!! Thank you thank you thank you!!! 1 million stars !! More

Today I was helped by two vary great employees at honda. Their names are Donny and Keith. They both did an exceptional job at helping me today. Their names are Donny and Keith. They both did an exceptional job at helping me today. More

Came in for service today. I was helped by Donnie and Keith. They were very friendly and knowledgeable. I was helped by Donnie and Keith. They were very friendly and knowledgeable. More

Dennis Parada was nice to talk to and work with. Though he understandably was being a sales person, he was interested in answering my questions. If it was just him I dealt with and nothing else, I'd Though he understandably was being a sales person, he was interested in answering my questions. If it was just him I dealt with and nothing else, I'd leave a 5/5 review. There were a few minor things there that knocked my review down to 4/5 but those were mostly due to personal preferences (such as the music being played). More