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Honda of Reseda
Reseda, CA
96 Reviews
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Showing 96 reviews
November 05, 2024
On June 26, 2024, I purchased a 2025 CR-V LX (VIN: 2HKRS3H29SH304099) from Honda of Reseda. Upon reviewing the documentation provided, I discovered that my name was erroneously misspelled. The foll 2HKRS3H29SH304099) from Honda of Reseda. Upon reviewing the documentation provided, I discovered that my name was erroneously misspelled. The following day, I encountered difficulties in attempting to reach the Finance Manager. After a couple of days, I successfully spoke with him, and he assured me that he would address the issue; however, no action was taken to resolve it. On June 28, I communicated with Brandon Guerrero, who also assured me that he would attend to the matter and follow up with me. Unfortunately, I did not receive further information from him until I made subsequent phone inquiries. During these calls, I was informed that the Finance Manager was responsible for resolving the issue. I subsequently contacted Eli Yazbek, who reiterated that he would take care of the matter. I visited his office the following day to confirm progress, at which point he indicated that they were in the process of rectifying the paperwork. I requested a new set of documents mirroring the original paperwork but with my correct name. He assured me that these would be mailed to me. Regrettably, I have not received any updates from Honda of Reseda regarding this matter, nor have I obtained the amended paperwork. Last week, I received a check from Honda of Reseda that contained my misspelled name, rendering it impossible for me to cash. I am perplexed that their financial institution has continued to process monthly charges without recognizing the discrepancy in my name. During a recent communication with Honda of Reseda, the representative assured me that the General Manager would contact me shortly but declined to provide his name. Upon requesting his name, the representative terminated the call. When I called back, the subsequent representative claimed to be unaware of who had previously answered my call. Given the nature of Honda of Reseda's small and open office environment, it should be manageable to identify the personnel present. When I solicited the name of the representative, he persistently evaded the question, stating that the General Manager was currently in a meeting and would return my call promptly. This promise, however, has yet to be fulfilled. I find this entire experience to be unprofessional, as I feel I am engaging with individuals lacking the ability to handle customer concerns appropriately. It is concerning that personnel in this capacity do not exhibit the professionalism expected in the automotive industry. More
by jzp2
Employees Worked With
Frank
June 21, 2024
I went to purchase a vehicle from Honda Reseda based on the online price. I called the dealer and Emad contacted me. My daughter and I went to the dealership. Emad was with a customer and referred us to De the online price. I called the dealer and Emad contacted me. My daughter and I went to the dealership. Emad was with a customer and referred us to Dennis. We test drove the vehicle and was set on making a deal. First of all, they added a tracking system ($1900) without discussing the product, including it in the out the door price. When I told them I did not want the product and gave them an offer, Dennis became rude, argumentative and disrespectful, telling me I didn’t care about the purchase. The Manager Amir came over and was much more pleasant but refused to complete the sale. I asked if they would come down on the price ($499) on a used vehicle that had been on their lot for over 7 mos. They refused to budge. The younger salesman today doesn’t feel they have to work for their sales anymore. Where are days where they you greeted when arrived and you almost never paid full sticker price. Dealerships were willing to work with the customer and truly earned your business. Dennis Parado was very unprofessional admitted to knowing nothing about the car. He could not answer any questions about it. After reading on line reviews of the dealership, I can agree with most because I was subjected to a similar experience. More
by Criners4
Employees Worked With
Dennis Parado, Amir, Emad.
April 07, 2024
After months of looking, and deciding to get a Honda vehicle. I found what I was looking for at this dealer. They are a nice set of folks, my sales guy Amir, was kind and understanding in what I was loo vehicle. I found what I was looking for at this dealer. They are a nice set of folks, my sales guy Amir, was kind and understanding in what I was looking for in a car, he was very helpful. His manager Tony, really nice man, helped me a lot in getting the best price, kind and professional. You can tell everyone likes working there. So skip AV and SCV dealers come see their lot of new and used inventory. I love my Honda Pilot :))) More
by Hope
Employees Worked With
Amir, Tony
March 27, 2024
My vehicle recently broke down, prompting an urgent need to verify its warranty coverage. My initial visit to Galpin Honda was disheartening due to the lackluster customer service I received. An employee th to verify its warranty coverage. My initial visit to Galpin Honda was disheartening due to the lackluster customer service I received. An employee there flatly refused to check my Vehicle Identification Number (VIN) for warranty eligibility, insisting instead that I should pay $220 for a preliminary inspection, with no assurance that my car would be repaired. Seeking better assistance, I then approached Honda in Van Nuys, where Tracy Rocha offered a glimmer of helpfulness. However, I was informed that an appointment was necessary, requiring a phone booking, and that I must bring my car in within two to three days due to the dealership being fully booked. Even then, there was no guarantee of repair, underscoring a noticeable reluctance to assist. Contrastingly, my experience at the Honda dealership in Reseda was markedly positive. Howard promptly checked my VIN and informed me that an inspection would cost $185, but with a hopeful prospect that my car could be repaired immediately. He encouraged me to bring the car in on the same day. Additionally, I had the pleasure of meeting Jose Torres, whose kindness and helpful guidance throughout the dealership was commendable. He assured me that if my car couldn't be fixed, he would assist in finding a new vehicle. Fortunately, my car was covered under the warranty. This outstanding customer service in Reseda has not only restored my faith in professional assistance but also deeply impressed me. I am sincerely grateful for their support and wholeheartedly recommend this dealership to everyone for their exceptional service and genuine care for customers. More
by circlesquare777
Employees Worked With
Howard Rice
March 15, 2024
They lie about the availability of their cars. I called their sales department regarding a used car which was on Auto Trader and their Web site and they told me it was sold. I called the next day I called their sales department regarding a used car which was on Auto Trader and their Web site and they told me it was sold. I called the next day asking about the same car and they scheduled me for a test drive. I was getting suspicious and confused and did not want to go for a test drive for a car that was sold, so I had my daughter call and ask about the same car. She was told the car had been sold. Dishonest dealer. Stay away from them. More
by shhafezi
Employees Worked With
Letty Lopez
January 04, 2024
My experience with the Service Department has not been the greatest. I have take my car in twice for the same issue. First time, I was told they could not find anything, second time, I was told that it the greatest. I have take my car in twice for the same issue. First time, I was told they could not find anything, second time, I was told that it was normal for the car to be squeaking. If I had no warranty on the vehicle, I am sure that they would have found a problem and would have asked me to pay thousands of dollars. More
by fsafir
Employees Worked With
Gil Yee
July 06, 2020
RIP OFF I bought a CIVIC this month, the salesperson as a typical salesman told me to write a check as a down payment, I explained to him that the check will I bought a CIVIC this month, the salesperson as a typical salesman told me to write a check as a down payment, I explained to him that the check will have to be put ON-HOLD for 3 days and they agree to it The problem started when they send the check to the bank the following day and this stupidity on their part created a NSF and a fee to my checking account. Well I went the following day to arrange matters (paid $2000 with debit card) and they apologize very nicely and even gave me a voucher for an oil change...I thought that everything was taken care of, but NOOOOOO, the following day I got a text message with threats that I was going to be reported to the District Attorney for check fraud and that I needed to pay another $2000, this type of action is unacceptable from any type of businesses. What's more creepy is that the person that send me the text at around midnight, now I am afraid that these people might use my information for their personal use (Identity Theft). The following Monday I went to settle matters and I got an insufficient apology, kind of a sarcastic approach after all my psychological stress, a written apology was written by Kaumail Mookhi one of the finance managers (see copy below). At this time, I believe that the entire contract was a total rip off, I was charge some type of insurance that was never explained as to the cost, they gave me a verbal amount of $14 extra per month, but after reviewing the contract the monthly cost is $38.25 which is about $2295 as total cost. I believe that this dealer acted on bad faith and deception, I would like to have at least and as a minimum half of my down payment returned. Its dealers like HAMER HONDA that create so much distress and distrust when purchasing a vehicle. I wonder if this deceiving approach is only applied to minorities as I am of Latino origin and that are struggling to make ends meet, if that is the case, than that is called a racist approach. More
by hfglendale
Employees Worked With
Ibrahim (salesman) / Elie (finance mgr)
June 21, 2020
Lousy customer service and training on Honda Management Ben A. Waiting for an apology from him personally not by email. Recommend Going to different Dealership Ben A. Waiting for an apology from him personally not by email. Recommend Going to different Dealership More
by Hyundai
Employees Worked With
She Got Fired
August 24, 2019
Disrespectful service department I made an appointment at 3:40pm. And I arrived at 3:25pm. The service advisor Lee Moss was very disrespectful and kept saying "well usually the last a I made an appointment at 3:40pm. And I arrived at 3:25pm. The service advisor Lee Moss was very disrespectful and kept saying "well usually the last appointment is 3:30." Well so what??? I scheduled this using the website! And I arrived early anyway. Then, he says they won't service my car because its an Acura? I have never heard of this in my life. I don't think this old guy knows anything. This old guy needs to learn how to talk to people with some common courtesy. What a waste of time. More
by ilx2016
Employees Worked With
Lee Moss
May 20, 2019
WORST MOST HORRIBLE EXPERIENCE Since financing this car to buy I've had to take it into service multiple times since the first month of buying the actual car. Apparently the car was Since financing this car to buy I've had to take it into service multiple times since the first month of buying the actual car. Apparently the car was checked.... well not so much. Then few days after, I get a text from hamerhonda that the dealer who sold me the car will no longer be working with them. Already skeptical as is from a fuse not working to my lights acting weird and a funny noise... I thought what a disaster. Usually my grandma helps me with stuff like this but when I over looked the contract for what I thought was a 17,000 dollar car. It turned into a 22,000 dollar contract. The person who sold me and my grandma told us , I would have warranty with almost everything and that the car will be covered for service and maintenance and roadside maintenance and for anything wrong mechanically and that I will get the full packages , advantage care and for this and for that. So I thought "hey couple grand more and I get service too" Sounds great. Well turns out that was way to good to be true. Almost every single time I brought my car to get serviced they tried to up charge me until I complained what I purchased buying the car. Make a note that this isnt even 2 months having the car.. Now multiple times, at least 8 or more I have serviced my car and it has been a little over a year. I can now say I am very very very disappointed with Honda. I AM VERY UPSET AND DEPRESSED because of this. If I knew I would get ripped off like this I would of put $22000 towards a brand new car they sell. Or even my cash money of over $2000 towards something else.. but they sold me a push start. They sold me something that was used and was going to have future problems to just make their sale, to just make their commission. My grandma having almost an 800 credit score , got me only a $337 dollar payment every single month, which I heard after from everyone else that my monthly should be way lower... then to not mention my credit wasnt bad either... me ranging from a 650-700,,, so back to service department, it turned out my car had a bad battery. Get the battery checked out and they try to charge me , not to mention I just bought the car and the battery date said 9/17 when it was only 4/18 , so I complained and they changed it that day fully covered apparently... and a day or two later my car kept popping up codes. So here I am coming back. & I already did have a little collision where a left turner hit me and the passenger light broke but I had bumper fixed and the two lights still working on both sides if that makes sense. Well apparently their diagnosis was that my car had a short because of broken light. & I told them no that's not it because my bulbs are fine , go check my light bulbs and they were deliberately popped. BOTH OF THEM. Omg I felt like crying and so upset. I told them what they did and they denied it saying it's broken. Like I paid $20 for both bulbs what in the world.... now this is all in 1 year. Now the most recent is my brake fluid. They told me I needed it done so guess what another $200 for that,, Just got it changed and everything at Hamer , then just got my service again for my A1 and guess what comment they put , that my brake fluid is after market and dirty. When they are the ones who changed it. Oh man I am super upset. I havent even called them yet so I can control my rage and sadness all at the same time. They really ripped me off purchasing the car and now ripping me off with the services for this broken car they sold me. Come to find out the old service manger is no longer with them and that they are training new people.. ugh I'm so upset. Please steer clear of this Honda Place , you will find yourself stuck and depressed from the decisions to go with them as I am very disappointed in Honda. More
by Miranda
Employees Worked With
All of them mostly. But service department said the old manager is not there any longer
