Honda of Reseda

Bought new car last Saturday. On drive home, notice heavy vibration on freeway and a crooked steering wheel. Park vehicle, notice the 3M clear shield on edges of doors are peeli On drive home, notice heavy vibration on freeway and a crooked steering wheel. Park vehicle, notice the 3M clear shield on edges of doors are peeling away; broken rear screen clip. Contact sales rep, tells me to come in to service. 8 hours later, they call me for pick up. Pick up the car, notice my wheels are scratched and scuffed since they took off all tires and wheels to re balance and re align. Also notice a 1" paint chip or ding on my door panel...Manager was not on duty so rep took pics and now waiting for resolution. 2025 Honda with 10 miles on the odometer... Stay away from this dealer!! More

On June 26, 2024, I purchased a 2025 CR-V LX (VIN: 2HKRS3H29SH304099) from Honda of Reseda. Upon reviewing the documentation provided, I discovered that my name was erroneously misspelled. The foll 2HKRS3H29SH304099) from Honda of Reseda. Upon reviewing the documentation provided, I discovered that my name was erroneously misspelled. The following day, I encountered difficulties in attempting to reach the Finance Manager. After a couple of days, I successfully spoke with him, and he assured me that he would address the issue; however, no action was taken to resolve it. On June 28, I communicated with Brandon Guerrero, who also assured me that he would attend to the matter and follow up with me. Unfortunately, I did not receive further information from him until I made subsequent phone inquiries. During these calls, I was informed that the Finance Manager was responsible for resolving the issue. I subsequently contacted Eli Yazbek, who reiterated that he would take care of the matter. I visited his office the following day to confirm progress, at which point he indicated that they were in the process of rectifying the paperwork. I requested a new set of documents mirroring the original paperwork but with my correct name. He assured me that these would be mailed to me. Regrettably, I have not received any updates from Honda of Reseda regarding this matter, nor have I obtained the amended paperwork. Last week, I received a check from Honda of Reseda that contained my misspelled name, rendering it impossible for me to cash. I am perplexed that their financial institution has continued to process monthly charges without recognizing the discrepancy in my name. During a recent communication with Honda of Reseda, the representative assured me that the General Manager would contact me shortly but declined to provide his name. Upon requesting his name, the representative terminated the call. When I called back, the subsequent representative claimed to be unaware of who had previously answered my call. Given the nature of Honda of Reseda's small and open office environment, it should be manageable to identify the personnel present. When I solicited the name of the representative, he persistently evaded the question, stating that the General Manager was currently in a meeting and would return my call promptly. This promise, however, has yet to be fulfilled. I find this entire experience to be unprofessional, as I feel I am engaging with individuals lacking the ability to handle customer concerns appropriately. It is concerning that personnel in this capacity do not exhibit the professionalism expected in the automotive industry. More

I went to purchase a vehicle from Honda Reseda based on the online price. I called the dealer and Emad contacted me. My daughter and I went to the dealership. Emad was with a customer and referred us to De the online price. I called the dealer and Emad contacted me. My daughter and I went to the dealership. Emad was with a customer and referred us to Dennis. We test drove the vehicle and was set on making a deal. First of all, they added a tracking system ($1900) without discussing the product, including it in the out the door price. When I told them I did not want the product and gave them an offer, Dennis became rude, argumentative and disrespectful, telling me I didn’t care about the purchase. The Manager Amir came over and was much more pleasant but refused to complete the sale. I asked if they would come down on the price ($499) on a used vehicle that had been on their lot for over 7 mos. They refused to budge. The younger salesman today doesn’t feel they have to work for their sales anymore. Where are days where they you greeted when arrived and you almost never paid full sticker price. Dealerships were willing to work with the customer and truly earned your business. Dennis Parado was very unprofessional admitted to knowing nothing about the car. He could not answer any questions about it. After reading on line reviews of the dealership, I can agree with most because I was subjected to a similar experience. More

After months of looking, and deciding to get a Honda vehicle. I found what I was looking for at this dealer. They are a nice set of folks, my sales guy Amir, was kind and understanding in what I was loo vehicle. I found what I was looking for at this dealer. They are a nice set of folks, my sales guy Amir, was kind and understanding in what I was looking for in a car, he was very helpful. His manager Tony, really nice man, helped me a lot in getting the best price, kind and professional. You can tell everyone likes working there. So skip AV and SCV dealers come see their lot of new and used inventory. I love my Honda Pilot :))) More

My vehicle recently broke down, prompting an urgent need to verify its warranty coverage. My initial visit to Galpin Honda was disheartening due to the lackluster customer service I received. An employee th to verify its warranty coverage. My initial visit to Galpin Honda was disheartening due to the lackluster customer service I received. An employee there flatly refused to check my Vehicle Identification Number (VIN) for warranty eligibility, insisting instead that I should pay $220 for a preliminary inspection, with no assurance that my car would be repaired. Seeking better assistance, I then approached Honda in Van Nuys, where Tracy Rocha offered a glimmer of helpfulness. However, I was informed that an appointment was necessary, requiring a phone booking, and that I must bring my car in within two to three days due to the dealership being fully booked. Even then, there was no guarantee of repair, underscoring a noticeable reluctance to assist. Contrastingly, my experience at the Honda dealership in Reseda was markedly positive. Howard promptly checked my VIN and informed me that an inspection would cost $185, but with a hopeful prospect that my car could be repaired immediately. He encouraged me to bring the car in on the same day. Additionally, I had the pleasure of meeting Jose Torres, whose kindness and helpful guidance throughout the dealership was commendable. He assured me that if my car couldn't be fixed, he would assist in finding a new vehicle. Fortunately, my car was covered under the warranty. This outstanding customer service in Reseda has not only restored my faith in professional assistance but also deeply impressed me. I am sincerely grateful for their support and wholeheartedly recommend this dealership to everyone for their exceptional service and genuine care for customers. More