Honda of Murfreesboro

Great customer service! Our son is away at college in Murfreesboro so when he had car trouble he took it to Honda of Murfreesboro. He has an older Honda that needed a new en Our son is away at college in Murfreesboro so when he had car trouble he took it to Honda of Murfreesboro. He has an older Honda that needed a new engine. Chris Whitney was amazing. He gave our son his cell phone number and talked to us after hours to explain our options at length. We ordered a new engine and the car was returned in a couple of weeks. Not too long afterwards there were some issues with the car and our son returned to Honda of Murfreesboro to take a look. Turns out the newly installed refurbished engine had problems. Chris called us to let us know he was on top of it. He understood that our son needs his car to work and he couldn’t have it in the shop for another 2 weeks. Chris apologized over and over and assured us that he’d make things right – and he did. The time Chris took to speak to us on the phone was remarkable customer service in itself but the way he followed through on getting another engine delivered and having it installed in record time was outstanding. It is reassuring as out-of-town parents that our son has Honda of Murfreesboro to rely on if and when he has issues with his older Honda. Thanks Honda of Murfreesboro and Chris! More

Grateful for great service I was 1100 miles away in New Hampshire when my son's old car died for the last time. I told him to get to Murfreesboro Honda and that they would do r I was 1100 miles away in New Hampshire when my son's old car died for the last time. I told him to get to Murfreesboro Honda and that they would do right. Carlos Arroyo has already sold me several great cars. He had a family member in the hospital, so he handed me to Rich Russo. Rich gave us a great selection match, a great price, great cooperation on financing, outstanding personal service, and friendly followup. He treated my son like I would want him to be treated by his best friend. There was a lot of distance and time pressure in the deal, and Rich got us the best deal we could ever have hoped for. The last time I was in Murfreesboro, I made a special trip out to the dealership to thank him and shake his hand. Now all that is left in the deal is to drive the great car he sold us. More

Great Experience This dealership is efficient, but also very caring, about the car and the owner. A joy to have my car serviced The wait was pleasant. Jonathan Clark This dealership is efficient, but also very caring, about the car and the owner. A joy to have my car serviced The wait was pleasant. Jonathan Clark was my service Advisor. He kept me informed as to how things were going with my car. Thank You!! More

Chris Casto is the guy to talk to My wife and I recently bought a Honda Pilot through Mr. Chris Casto at Honda of Murfreesboro. He was by far the best person I have worked with when tr My wife and I recently bought a Honda Pilot through Mr. Chris Casto at Honda of Murfreesboro. He was by far the best person I have worked with when trying to buy a car. He is the definition of customer service. More

Bait-and-Switch Filled out an application online and was "pre-approved" for a 2001 Buick Century that had 40k miles on it. Should have figured it was too good to be t Filled out an application online and was "pre-approved" for a 2001 Buick Century that had 40k miles on it. Should have figured it was too good to be true, but I spoke with a sales rep named Barton on the phone who assured me that he would make the sale happen. Told Barton I'd be at the dealership between 1pm and 2pm yet when I show up Barton is out to lunch. 30 minutes later when he arrived at 2pm he told me everything looked good and he was going to get the keys. I picked up the paper with the vehicle info on it and see that he's pulling keys for a 2005 Buick LeSabre that has over 100k miles on it. When he returns I told him that the car information was not the same as the vehicle I had applied for financing on. He then tells me that because the one I want is older than 10 years that we wouldn't be able to find a company to finance it. Why would a dealership have a car for sale that could not be financed? This is considered a bait-and-switch, which is an illegal business practice that has been outlawed for quite some time now. I would not recommend this dealership to anyone. More

Great buying experience I purchased a new Accord on 9/30, and the dealership was very busy due to it being the end of the month. All staff were present and helped each other I purchased a new Accord on 9/30, and the dealership was very busy due to it being the end of the month. All staff were present and helped each other and never once did I feel like a number or a problem. I worked with Chris Casto and he was spot-on with what I was looking for. Once we got past the dreaded part of dealing with sales manager, I went in and spoke with TJ concerning financing. TJ was on top of it and did a superb job. Lastly, I needed help getting the vehicle home and the staff, once again, stepped up to help to get the vehicle home. I can't see why anyone would go elsewhere to purchase a new or used vehicle. More

Great Service! I bought a used Odyssey from another dealer and within 6 weeks had some major engine problems. I brought it to Chris Whitney and he could not have bee I bought a used Odyssey from another dealer and within 6 weeks had some major engine problems. I brought it to Chris Whitney and he could not have been more accessible and helpful. While I was not happy about the amount of work needed for my van, Chris has done everything in his power to make this affordable and get it done correctly. There was even a follow-up issue that needed to be dealt with and Chris made sure it is done the right way, instead of just fixing the immediate problem. As I'm writing this, my van has received significant work over a 2 month period and I can still say that I am a satisfied customer because of the service Chris has offered. More

Great customer service ! I wanted to buy a new car that was good on gas and had four doors. I went to several dealers, but Honda of Murfreesboro was the most eager to win my I wanted to buy a new car that was good on gas and had four doors. I went to several dealers, but Honda of Murfreesboro was the most eager to win my business by far. From Chris Casto in sales to TJ in finance to the general manager...all were professional, courteous, knowledgable, willing to work with me on every aspect of the purchase and user friendly on top of it all. I love the red pin stripe they put on my car! Honda of Murfreesboro has the right perspective on customer service. They do not act like they are doing YOU a favor by selling you a car, rather they show a genuine appreciation for your business. I would highly recommend this dealer to any prospective buyer. More

Best Service Came in last week with an issue with my car, Talked to Chris Whitney in service. He took the time to listen to my issues and made sure he understood Came in last week with an issue with my car, Talked to Chris Whitney in service. He took the time to listen to my issues and made sure he understood what I needed to get done. Made sure I had a ride to work. Later that day he called me to inform me that they were running behind and they have not got to my car yet, just wanted to let me know that he had not forgotten me. couple of hours later he called me to inform me of the needed repairs. He also told me some other things that I needed. He advised me of what was needed now and what could wait. He went over everything and helped. I feel he went the extra mile keeping me up to date. He is the only one there that has ever called me without me having to call them. I came to get my car and he went over eveything again and made sure I understaood. My husband left there impressed with the Chris. We had read all the bad reviews and we were happy to say that Chris made sure that we had a positive visit! We will tell all our friends to ask for Chris. More

Excellent Customer Service I took my car into the dealership this morning after getting a nail in my tire the night before. I had no appointment but just showed. As always, I I took my car into the dealership this morning after getting a nail in my tire the night before. I had no appointment but just showed. As always, I received excellent customer service. This is my second encounter with Chris Whitney and he is a wonderful service rep. He is personable and let's you know what is going on with your car while you wait. The service department even located an extra nut for my jack because it wasn't replaced when my tire was changed the previous night. I can't say enough good things about my experience at Honda of Murfreesboro. More