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Honda of Murfreesboro
Murfreesboro, TN
1,951 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,951 Reviews of Honda of Murfreesboro
November 23, 2015
Average Dealer, better have the best price Bought a new car and paperwork was more difficult then I thought it needed to be. Questions on the papers I "needed to sign" really never were answer Bought a new car and paperwork was more difficult then I thought it needed to be. Questions on the papers I "needed to sign" really never were answered. They gave me the impression they didn't really know and were trying to BS their way through it. They had the best price so they will get another opportunity in the future. More
by Justabuyer
Employees Worked With
Everyone was polite.
November 21, 2015
Lance Booker - New to the biz, pro to the people I had an older Jaguar that I was tired of driving and came to Honda specifically to purchase a newer vehicle with a warranty. Having been a former Hon I had an older Jaguar that I was tired of driving and came to Honda specifically to purchase a newer vehicle with a warranty. Having been a former Honda owner I knew the great quality of the brand. I checked out the reviews of the dealership online and sent in a query email. I received a response immediately from Peggy Lee. She was very polite and, as if she knew what a procrastinator I was, hammered at me until I came in...LOL However, there was a lone, black, shiny, convertible Mustang sitting in the middle of parking lot. When it comes to cars I'm like a 16 year old boy. Eye candy, fast, fun. BUT, I sold cars in a former life so I also understood the car sales "game". Fortunately, there were no "games" played at this dealership. No back and forth, "let me take this to my manager" insanity. Lance was totally accommodating, listened to my needs, my concerns and made sure I was happy. Highly recommend not only this dealership, but this very polite and down to earth salesman. Another big plus, Lance is a former Marine, who did his time in the Middle East, he still has the courtesy and respect that is instilled in military personnel and strong values in place. What better way to thank him for serving his country than to purchase your next vehicle from him? I would be remiss if I didn't add in the exceptional service from the finance department. TJ McAlpin went above and beyond the call of duty to get me the price I wanted to pay for this vehicle. The chick knows her stuff! More
by SherBach
Employees Worked With
Lance Booker & TJ McAlpin (finance) Peggy Lee (internet)
November 19, 2015
A great experience buying a new car! I have not purchased a new vehicle in over 15 years. When I arrived at the dealership Rich Russo met me and asked how could he help me. Rich was very I have not purchased a new vehicle in over 15 years. When I arrived at the dealership Rich Russo met me and asked how could he help me. Rich was very laid back and I was totally comfortable talking to him about the different models and of course the pricing. At no time did I ever fill like I was pressured to buy. I had recently visited other dealerships and the pressure to buy was terrible. It was almost like you are a prisoner and they will not let you escape and this is at all costs! Rich was great. I love to joke around and we laughed a lot during the entire buying experience .I would highly recommend Rich Russo and if I any other family or friends looking I will definitely recommend Rich. More
by John Myers
Employees Worked With
Rich Russo, Rich Russo
November 17, 2015
Ideal experience!! Every aspect was positive, informative, transparent, and geared to please the customer. Rodney Arviso and Chris Joiner were determine to bring satisf Every aspect was positive, informative, transparent, and geared to please the customer. Rodney Arviso and Chris Joiner were determine to bring satisfaction with no pressure. More
by bookworm
Employees Worked With
Rodney Arviso, T.J. McAlpin, and Chris Joiner, Rodney Arviso
November 16, 2015
Delightful experience! What an quick, easy buying experience. It was a bnvery laid back, informative process. From the moment we arrived on the lot we were greeted by Mark B What an quick, easy buying experience. It was a bnvery laid back, informative process. From the moment we arrived on the lot we were greeted by Mark Brothers. He was extremely patient and helpful. He worked so hard to make sure we were taken care of and made the process so easy. Definitely a 5 star experience! More
by rickmick
Employees Worked With
Mark Brothers
November 14, 2015
Great Buying Experience!!! Chris Casto and Carlos Arroyo were excellent in helping me make a big decision of purchasing a car after finding out my civic engine was dying.. I'm g Chris Casto and Carlos Arroyo were excellent in helping me make a big decision of purchasing a car after finding out my civic engine was dying.. I'm glad they were patient with me and helped me feel comfortable with my purchase because this was a unplanned event. They were very professional and deserves a gold star!! They were very knowledgeable about all models they I asked about and were able to answer every question I had.. Also after my purchase of my CR-V they still answered all my calls when i had questions.. I'm very pleased with my new car and going to Honda of Murfreesboro!! They were great :) More
by Ericka L.
Employees Worked With
Chris Ray, Chris Casto and Carlos Arroyo, Carlos Arroyo
November 06, 2015
lost my trust since new owners took over I've been bringing my car here for service for over 10 years. Unfortunately, it seems that the new owners got rid of most of the service managers, plu I've been bringing my car here for service for over 10 years. Unfortunately, it seems that the new owners got rid of most of the service managers, plus prices have gone up. I took my car in for an oil change, then was told I needed several other things done. Three of the services that the guy "recommended" had been done within the last year. He told me that he checked my service history but obviously did not. They've lost my trust and I won't be bringing my car there again. More
by brigman
Employees Worked With
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November 02, 2015
Kelly Townsend is great! Kelly helped with the perfect driving selection that met all my needs. She was capable, confident and competent. I think she deserves a gold star in c Kelly helped with the perfect driving selection that met all my needs. She was capable, confident and competent. I think she deserves a gold star in customer satisfaction. I will definitely recommend Kelly to my friends. Thanks and blessings, Charlene Alexander More
by Alexander1744
Employees Worked With
Kelly Townsend, Kevin Pratt, Chris Ray
November 02, 2015
Excellent Sales experience Everyone was great and super friendly. Chris Casto is the best!!!! Haven't bought a car in awhile, and Chris walked me through all the different opt Everyone was great and super friendly. Chris Casto is the best!!!! Haven't bought a car in awhile, and Chris walked me through all the different options. Very knowledgeable and ethical in his dealings with me. Made sure I was 100% satisfied with what I was getting. Outstanding! More
by Lisa L.
Employees Worked With
Chris Casto
November 01, 2015
Friendly I took 2 days test driving cars and had a great experience. The staff was very friendly and they provided complimentary snacks and drinks. The salesma I took 2 days test driving cars and had a great experience. The staff was very friendly and they provided complimentary snacks and drinks. The salesman I worked with was very friendly and did not make me feel like I was working with just any car salesman. He would relate on a personal level rather than trying to jam a car down my throat. Awesome experience. More
by Kampat23
Employees Worked With
Mark Brothers
