Honda of Manhasset - Service Center

Our experience with the service at Honda Manhasset has consistently been disappointing when it comes to respecting appointment times. For example, even with a 10 AM appointment, the actual service often d consistently been disappointing when it comes to respecting appointment times. For example, even with a 10 AM appointment, the actual service often doesn't start until hours later—sometimes not even by noon. They might initially promise a 45-minute to 1-hour service, only to keep extending it by another 30 minutes repeatedly. It feels like customers need to constantly follow up just to ensure their vehicle is being worked on; otherwise, you could end up waiting an entire day. This isn’t a one-time occurrence—it has happened multiple times despite our hope that each visit would bring improvement. Appointments are made to manage time efficiently, both for the staff and customers. It's frustrating to see little regard for the time of clients who show up punctually and trust the schedule provided. I genuinely hope the management takes this feedback seriously and implements better time management practices to respect their customers’ schedules More

Serice was satisfactory. Even though it was a very busy day, they tried their best to not keep me waiting long. Personnel were courteous and very professional. A big change f Even though it was a very busy day, they tried their best to not keep me waiting long. Personnel were courteous and very professional. A big change from previous management. More

Technician has poor technical knowledge. Every time I come out from this service center I find out something is wrong with my car. I am tired keep bringing back my car to them very frequentl Every time I come out from this service center I find out something is wrong with my car. I am tired keep bringing back my car to them very frequently. I decided not to go again there. Some bulxxxx is going on there.😡 More

Always attentive and knowledgeable they are super nice and thorough. I would recommend them to all. and thorough. I would recommend them to all. More

It was very busy but I was provided updates on my cars status. Explained the process since it was my first time at service. status. Explained the process since it was my first time at service. More

A+++ service! ! Everything is done on time and efficient. Scheduling and inspection are great! Would recommend 💯 ! Everything is done on time and efficient. Scheduling and inspection are great! Would recommend 💯 More

Staff was respectful and courteous. Waiting area clean and comfortable. Highly recommend anyone to take their cars to this service station Waiting area clean and comfortable. Highly recommend anyone to take their cars to this service station More

I arrived at the dealership at 5 PM and needed an oil change. When I inquired about the cost, I was initially told it would be $70. Shortly after, I was informed that there had been a mistake, and the ac change. When I inquired about the cost, I was initially told it would be $70. Shortly after, I was informed that there had been a mistake, and the actual price was $80. Although I felt that $80 was overpriced, I agreed to proceed with the service because my oil level was at 10%. After the service was completed, I was called to the cashier. Once I finished signing the paperwork, I was ready to pay the $80 plus tax. However, the cashier informed me that if I paid in cash, the total would be $86, but if I used a card, the total would be $90. I felt frustrated because this information should have been communicated to me from the beginning. Had I known, I could have gone to the bank for cash or at least found an ATM available in the dealership. More

Service was quick and easy. Recalls we’re taken care of right away, Waited less than an hour. Recalls we’re taken care of right away, Waited less than an hour. More

Edgar the best customer service representative I’ve ever worked with in a Honda dealership. worked with in a Honda dealership. More