Honda of Manhasset - Service Center

The service department was excellent from the beginning until I picked up my car. They were knowledgeable. Explain things for me even items that were not covered under warranty that I should take care of. until I picked up my car. They were knowledgeable. Explain things for me even items that were not covered under warranty that I should take care of. They were great customer service excellent. More

My car is on recall. I received the first notice in late October. I made an appointment, told them it was a recall. When I got there, I was told they did not get the p I received the first notice in late October. I made an appointment, told them it was a recall. When I got there, I was told they did not get the parts yet. Second time I called to make an appointment, thankfully someone told me that they did not have the parts. Last Thursday was my third attempt. When I got to Honda, I was told that they just used the last replacement part. I had a reservation for over a week. They need to order the right amount of parts for people coming in for this issue. This is totally unacceptable. Now, here I am waiting again. I was told I would get a call when the part becomes available. I can't say I can trust that. Now I have to take more time to keep calling almost daily. Even doing that, will there be a part for me when I arrive? Based on all of the above, I don't think so. More

They need to strengthen their customer service skills. There were no customers in the service area. I walk in and I’m by myself standing there Two technicians were at the desk one doing paperwork and the There were no customers in the service area. I walk in and I’m by myself standing there Two technicians were at the desk one doing paperwork and the other on the computer. I waited literally 2 1/2 minutes which is a long time before one of them made eye contact with me and gave me a nod to hold on one second. This is the second time I’ve taken my car to Manhasset Honda. The first time was to get an oil change and a tire rotation. After that first time my tires made noise. And it was not driving the same. And don’t get me started on the technician who claimed on the service form that my tires were rotated, but they did not rotate . I marked my tires to tell if they were rotated and they did not do the job. So to be clear, They said they did the job on the form, but they did physically did not. when I addressed this. The technician automatically retracted the fact that they did NOT rotate the tires even though 10 seconds before he said they did. They brought the car back in to do it. Which by the way I was there at the point close to 2.5 hours. This past week I took it in for a wheel alignment Which seemed to fix The problem for now. When I got my car back, my remote starter now does not work and my doors do not lock automatically (like I had them set up) when I walk away from the car with the fob. I believe my settings were changed, and I was not informed. 3 strikes and I’m going to an another dealership. More

Place is horrendous. Staff is rude and unhelpful. Unkempt as well. Unfinished walls and an overall bad environment Staff is rude and unhelpful. Unkempt as well. Unfinished walls and an overall bad environment More

Could have better coordination when entering the service center. Hire at least 1 more person at the check-in counter. center. Hire at least 1 more person at the check-in counter. More

Banks is my guy there, always helps me out, works with me on pricing. You guys need more people like him. No xx, & empathetic with the customer. I should give you guys 3 stars due to the fact that you try to on pricing. You guys need more people like him. No xx, & empathetic with the customer. I should give you guys 3 stars due to the fact that you try to fleece customers with your “dealership pricing” but you’re lucky you have an employee like Banks. Cheers to Mr. Banks More

They. Did a great job doing my car recall. They were fast and efficient. I would recommend them Did a great job doing my car recall. They were fast and efficient. I would recommend them More

David was very friendly and genuinely wanted to help. He answered all my questions throughly He answered all my questions throughly More

Informative, caring, thorough and I walked into service frantic and left with a small. Very happy and switching to them when I get my next car. frantic and left with a small. Very happy and switching to them when I get my next car. More

David was AMAZING! From beginning to the end. He was Kind, patient, and he took his time explaining the services to me. I will DEFINITELY recommend David, and this loca From beginning to the end. He was Kind, patient, and he took his time explaining the services to me. I will DEFINITELY recommend David, and this location in the future. More