Honda of Kirkland

I leased a new CR-V Sport Touring Hybrid and the leasing process was easy and smooth. Jaqueline Larson made the whole experience pleasant. I couldn't be happier with the car or the process. process was easy and smooth. Jaqueline Larson made the whole experience pleasant. I couldn't be happier with the car or the process. More

Had a wonderful experience at Honda of Kirkland with Joe LaRosee. We made a lease of Honda CR-V 2023. He provided right and clear information which made it very easy for us to come up with the decision. We LaRosee. We made a lease of Honda CR-V 2023. He provided right and clear information which made it very easy for us to come up with the decision. We were comfortable through out the process. More

Bought the Honda accord on new year 2023 … Scott Mortara he helped with my purchase.. good knowledge, have a good deal … thank for your help Scott he helped with my purchase.. good knowledge, have a good deal … thank for your help Scott More

I was so comfortable and happy with the service provided by Honda of Kirkland! My salesman kept me informed every step of the way and even held the car for me for 24 hrs so I could get there in a winter sto by Honda of Kirkland! My salesman kept me informed every step of the way and even held the car for me for 24 hrs so I could get there in a winter storm. Highly recommended. I LOVE my new Fit!!! More

The guys in the service center act like used car salesmen & they're happy to charge for a "diagnosis" when they can never find the problem. Go to Kline in Everett, they'll take 10% off of Kirklands prices. & they're happy to charge for a "diagnosis" when they can never find the problem. Go to Kline in Everett, they'll take 10% off of Kirklands prices. More

Purchase Experience was 5 star. Very helpful and demonstrated a high degree of integrity. Especially commendable in the aggressive 2022 market. In contrast, service experience has Very helpful and demonstrated a high degree of integrity. Especially commendable in the aggressive 2022 market. In contrast, service experience has been dismal. Maybe this is a reflection of the overarching issue all companies are having retaining employees, but the level of communication from the service techs has been 1 star. In two encounters over the last 6 months, my experiences include: First Visit: False promises about when my car will be ready, ( to the tune of two days late for what was to have been a 1 day recall project), lack of communicating regarding these delays( which if communicated to me would have been no issue.) Not returning my calls or texts about when my car would be done. Performing work I did not authorize ( doing a service call when I was in for recall fix only) . 2nd experience: Failing to call me with a quote and then doing the work as if they had authorization. Failing to return my calls or texts once I let them know I had concerns about the issues above. In general, even beyond those experiences noted above that didn't go exactly as I would have liked, when I called to get an appointment this last visit , I was told they were booked up for two months. They were gracious enough to fit me in earlier ( Thank you) but seriously, Two Months? Who can wait two months to get their car fixed? It feels like things just need to get " tuned up" , excuse the pun, in the service dept. Develop stronger processes for notifying customers and documenting them , not counting on a tech to reach out to "their" clients. In the end, the Dealership and Service Dept. needs to be the ones responsible to get the communication right. Get enough employees to do justice to the customers who's trust you won by being a great sales team. More

Jackie and the team was very accommodating, patient and caring. Jackie took extra time to make I was comfortable with my purchase! caring. Jackie took extra time to make I was comfortable with my purchase! More

This has been our 3rd time working with Jacque and like always, it has been an absolute joy and easy process. She is very precise and helps us to get what we need. Will always go back to see her when we ne always, it has been an absolute joy and easy process. She is very precise and helps us to get what we need. Will always go back to see her when we need another vehicle! More