Honda of Kirkland
Kirkland, WA
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I would give 1 star to the sales person we dealt with, MJ Kim, and 5 stars to the service dept. After purchasing our used car, we drove it home and we noticed the low pressure light was on. I checked the ti Kim, and 5 stars to the service dept. After purchasing our used car, we drove it home and we noticed the low pressure light was on. I checked the tires, they were fine, no big deal. I tried to reset it and the menu to do that wouldn't pop up from the button on the steering wheel. Apparently this is because if there are other warnings on the dash the menu option won't pop up. So I call the service dept and they tell me to bring it in, which I do. When I get there they do a quick check and tell me the window sensors on the windshield need to be calibrated and that they'll need to keep it and to talk to the sales person about a rental car. So I go to talk to MJ and told him what was going on and he very curtly tells me that they don't cover rentals. Now, we had purchased a warranty with the vehicle, which I nformed him of at that point and he grabs me a brochure and hands it to me. It was a pretty cold shoulder throughout the experience of dealing with him for having just purchase a vehicle from him 6 days prior. So I go back to the service desk and tell them what he told me and they goto talk with someone else. Ultimately the issue got resolved and I couldn't be more happy with my experience with the service department. They really went above and beyond to fix this issue for me. However the sales representative I dealt with, MJ Kim, you might want to think about dealing with someone else in case something like what happened to us happens to you because he was less than helpful. 5 stars for the service department, 1 star for MJ Kim. More
Hello Kenny, I wanted to thank you for making our car buying experience absolutely amazing! You provided us with exceptional value and we appreciate your efforts. Your professionalism, honesty and frie buying experience absolutely amazing! You provided us with exceptional value and we appreciate your efforts. Your professionalism, honesty and friendly attitude made our buying experience memorable. We couldn't be happier with our purchase. Thank you again for everything. It was a pleasure working with you and we appreciate all that you did for us. Elvin More
Ty Francisco was an INCREDIBLE sales associate. Her skills in listening and collaboration helped me find a better fit than what I originally came in for. She was kind, supportive and fun. She broug Her skills in listening and collaboration helped me find a better fit than what I originally came in for. She was kind, supportive and fun. She brought a refreshing authenticity to the car shopping experience, free from pressure or force and all about what was going to work best for me. Ty crafted an exceptional, exemplary high end shopping experience that felt like shopping with a friend. As a busy mom of 2 shopping for a family car, Ty is a refreshing breath of fresh air turning what could be a challenging time into one filled with excitement and confidence. 5/5 stars absolutely recommend shopping with Ty at Honda of Kirkland. This dealership is lucky to have her. More
Thank you so much to Jason Park for providing an excellent and comfortable buying experience. He was able to get me a deal I was excited about. Bonus shout out to the sales manager Tony, it was a pl excellent and comfortable buying experience. He was able to get me a deal I was excited about. Bonus shout out to the sales manager Tony, it was a pleasure doing business. I highly recommend buying from Honda of Kirkland. More
My wife and I felt like we were treated fairly during the process of purchasing a new CR-V hybrid. Our salesperson Polo Dong was exceptional. He did everything we could have asked for. Answered every questio process of purchasing a new CR-V hybrid. Our salesperson Polo Dong was exceptional. He did everything we could have asked for. Answered every question we had until we drove away in our new Honda. Thanks again Polo. Rick and Viona More







