Honda of Kirkland

This is my first visit buying an auto at Honda of Kirkland and the people there are great. Scott explained all about the Hybrid I was interested in. His patients and courtesy helped me alot. Kirkland and the people there are great. Scott explained all about the Hybrid I was interested in. His patients and courtesy helped me alot. More

Thank you Heath and Boun for fixing the deal for us. You made up for your coworker Jae Han. You made up for your coworker Jae Han. More

Scott is very professional and knowledgeable. He took time to answer my questions. This makes the car purchase process much less stressful. I would definitely refer Scott to my friends. He took time to answer my questions. This makes the car purchase process much less stressful. I would definitely refer Scott to my friends. More

So informative and made buying my first car by myself super easy and stress-free, was extremely patient with me as I had to keep contacting my parents over the phone while they were not at the dealership super easy and stress-free, was extremely patient with me as I had to keep contacting my parents over the phone while they were not at the dealership with me. I felt very comfortable, and Jacqueline explained everything thoroughly in a very easy to understand way! Will definitely be coming back to her for future buying. More

Poor customer service for Vehicle service. In my recent visit to Honda of Kirkland on Sep 29, 2023, I experience poor customer service. The express service advisor neglected to inform the veh In my recent visit to Honda of Kirkland on Sep 29, 2023, I experience poor customer service. The express service advisor neglected to inform the vehicle service is done. After waiting ~1.5 hours, I asked the advisor the reason I did not get an update. But the advisor stated they have so many customers and neglected to provide an update. I choose Honda of Kirkland, as they provided a good service in my previous visit year ago. However, this time in 2023, I had the worst experience and customer service for vehicle services. If you know a person go with them. Else, find a place where they respect customer's time. Note: Before I write the review, I informed the Service Manager about the customer service advisor S**** A**** (I masked the name to protect the identify of the employee). However, I did not get any response for my email, for over 11 days. I'm writing this review for the benefit of future customers. If you see a similar pattern with poor customer service, please share here, or directly write to the Chief Operating Officer or General Manager. I think the incidents are isolated, and the higher management might not be aware of these poor customer services. I did not even received the link to provide feedback, which brings suspicion the employees are trying to hide the communication between customers and higher management. More

Worked with Scott to purchase a new Honda HRV AWD Sport 2024 vehicle, and I appreciate his courteousness and genuine, thoughtful answers to my questions. 2024 vehicle, and I appreciate his courteousness and genuine, thoughtful answers to my questions. More

Great people! Great inventory! Scott is a very good listener and provided relevant info that assisted with our purchasing decision. Great inventory! Scott is a very good listener and provided relevant info that assisted with our purchasing decision. More

Jackie was so easy to work with! We would send family and friends to her in a heartbeat! We would send family and friends to her in a heartbeat! More

Polo Dong was really helpful and knowledgeable. I had a great experience leasing a car from him. -Gary Arthur I had a great experience leasing a car from him. -Gary Arthur More

Kelvin Dedrick and his sales team were awesome and got us exactly what we wanted. exactly what we wanted. More