Honda of Kirkland

The best in the business After searching for my new honda I ended up at on the Kirkland and purchased my car from cells person named Polo Dong. Very professional and friendly. After searching for my new honda I ended up at on the Kirkland and purchased my car from cells person named Polo Dong. Very professional and friendly. Absolutely different than 3 other honda dealers that I have visited. Polo is the best in the business. You have to go see Polo to experience the difference. Honda of Kirkland is awesome!!! More

A very positive car buying experience I just purchased my second CR-V from David Patterson at Honda of Kirkland. I was very impressed with the customer service when I bought my first CR-V I just purchased my second CR-V from David Patterson at Honda of Kirkland. I was very impressed with the customer service when I bought my first CR-V, but this appointment was even more efficient. David is very knowledgeable about the new features on the 2015 CR-V Touring. He patiently answered my questions and made the whole process stress-free. I definitely recommend David Patterson and Honda of Kirkland for a positive car buying experience. More

Pleasant Purchase I am so glad that I purchased my first car at this nice dealership. Everything and all the people who work there are so amazing especially Chuck Jones I am so glad that I purchased my first car at this nice dealership. Everything and all the people who work there are so amazing especially Chuck Jones who helped me working great with exceptional kindness and sincerity. I really enjoyed being at the clean and fresh looking dealership and the organic coffees and teas were definitely a plus. I will recommend everyone around me to buy their cars at this dealership with Chuck Jones. He not only works so professionally, but also takes care of his customers so impressively. Unlike other aggressive dealers out there I have experienced who almost made me give up purchasing a car, Chuck always treated me as well as my family and friends so gently with great respect. I remember that he spent so many hours explaining about the car before I purchased the car and even after I finished the paperworks, he was not reluctant to help me practice driving the new car since I was a very new driver even though I asked him to leave. We can hardly expect this kind of heartfelt service anywhere around these days. I really appreciate that. BTW, I found a tiny spot of debris under the coat of my 2014 brand new white accord over front window frame and little brown spot on the back seat that I had to clean up with soap which are little imperfection of this car, but except for those, my experience of purchasing my first car at kirkland honda was very pleasant and satisfying! More

Service screwed my break system and now asking for money I did break fluid change, transmission fluid change and engine oil change from Honda of Kirkland in Washington service. The moment I drove my car off I did break fluid change, transmission fluid change and engine oil change from Honda of Kirkland in Washington service. The moment I drove my car off the service, I found that the steering is shaking when I'm pressing the break. I thought it might have something to do with break fluid change and will go away after some days. But the symptom is persistent. I did not have this problem before. I went to dealership once and also called them, but they are reluctant to take the responsibility and asking money to inspect the break. I'm not going to go to this dealership/service again. More

Contacted this dealership about a Costco program purchase. Dealing with Jim Langlow and Sales Manager Peter Takasawa was great. No pressure sales at all. Some glitches getting into finance so had purchase. Dealing with Jim Langlow and Sales Manager Peter Takasawa was great. No pressure sales at all. Some glitches getting into finance so had to return the next day. Overall I would recommend this dealership. More

I was looking forward to getting my new car through Honda of Kirkland, especially after reading so many great reviews. How wrong that ended up being. While I was originally told that I would qualify for a 0 of Kirkland, especially after reading so many great reviews. How wrong that ended up being. While I was originally told that I would qualify for a 0.9% APR, I was later informed that my interest rate would be in the teens and I would need to put more money down than originally estimated. When I asked why, I was told that my credit score was 590. However, having just run my credit score three weeks previously, I knew that this was not even close to what my credit score really is. I then asked that Honda of Kirkland run more than just the Equifax. The response? For your safety, we don't think that's a good idea. A waste of four hours of my day, refusal to cooperate from both the credit managers and the sales guy, who constantly reassured me that this happens all the time (really?) and he had no idea why my credit score was so low, seeing as there was nothing negative on my report (to which he freely admitted). So I asked for a copy of my report. There was no number by which I could call Equifax to dispute, no report number, nothing. When I asked for one, I was told that by law (and their agreement with Equifax) they weren't supposed to share the credit report with me in the first place, and can't provide an identifiable number to me. Oh, and did I mention that I gave them copies of my bank statements to help the proofing up process? Not only did I receive a "credit report" with no way of verifying the report, but they also have my banking information. Take my advice - take your business anywhere but here. More

At this dealership, after the sale is over, you're on your own - we purchased a 2012 Honda Accord - after test drove the car and agreed on pricing, we asked that a deep gouge in the rear bumper be repair your own - we purchased a 2012 Honda Accord - after test drove the car and agreed on pricing, we asked that a deep gouge in the rear bumper be repaired - Mr. Murphy offered a touch up paint bottle - we refused and insisted that it must be repaired..i.e. smoothed out the area and spray paint the damaged area in the fiber glass bumper. I scheduled to bring the car back and I did. After two hours the dealer called me and said the car was ready for picked up. I was thinking, it was too fast for a repair this like so I called Mr. Murphy and asked him to go over the service area to take a look and tell me if the job was to his satisfaction - he called me back and told me that it was a perfect fix. When I arrived later that afternoon to pick up the car, to my horror, the deep gouge was touched-up, not repaired. It was late in the evening so I left the dealership - I have email Mr. Ken Pho, the sales manager and tried to call him three times, left the message three time without any words from Mr. Pho as well as from Mr. Murphy. I am not trying to give anyone a hard time - I just need to have the 21 thousand dollars car fixed properly. If this Honda dealership valued their customers as much as what they have advertised, then they should provide a descend service and treat their customers with respect during and after the sale. Customers loyalty will guaranty healthy business in the long run - cheap shot like this will definitely hurt their future. I hope this message will help other people to be very alert coming in to this dealership. Best regards, Le More

I went to purchase a new Honda Accord 2013 EX-L / CRV. Sales person, Martin, was very helpful and wasn't pushy. I test rode both Accord and CRV. Martin neatly explained all the features. When we sat down Sales person, Martin, was very helpful and wasn't pushy. I test rode both Accord and CRV. Martin neatly explained all the features. When we sat down to negotiate and got down to the basics - invoice price, holdback etc., Martin's manager made an entry. This guy literally barked at me saying he wants to make a profit. When I reiterated the fact about hold back, his voice and body language seemed to go a tad threatening and disrespectful. I felt very uncomfortable and decided to leave the dealership. The next day I bought the same vehicle from Klein Honda where people are friendly and respectful. Two days later, I got a call from Honda of Kirkland that they have a great deal for me and I asked them to keep it for themselves. Thing is its ok for one to be firm about what one thinks is fair but NOT OK to speak scornfully to customers. Run far and fast from this dealership. More

I was called by Jin Sato at the Honda of Kirkland to see if I wanted to sell my Honda Civic. I was interested in trading up, so I made an appointment. While the Jin was very friendly and seemed knowledgeabl if I wanted to sell my Honda Civic. I was interested in trading up, so I made an appointment. While the Jin was very friendly and seemed knowledgeable, when it came to my trade-they tried to tell me my transmission was slipping, that I had a received a bad paint job, and that there was damage from an imaginary accident to the front of my car, therefore my trade-in value was a couple thousand less than Blue Book value. Since I have not had any problems and just had it serviced in the last couple of weeks I told them I wanted to explore other options. They also had a very slim selection of any older cars that I was actually looking for. They then brought in the sales manager who seemed to just want to sell me a new 2012 Honda Civic even though I told them I wasn't ready to buy. At this point I didn't believe anything they said and felt very uncomfortable working with them any further. I then promptly made an appointment with Honda of Seattle and got a great deal and service on a 2012 Honda Civic. I will not be returning to Honda of Kirkland. More

I went to Honda Kirkland because they gave me the best deal. Lew, my salesman, was fantastic as he was 100% transparent with the pricing of the CRV. The finance department was a different story. I deal. Lew, my salesman, was fantastic as he was 100% transparent with the pricing of the CRV. The finance department was a different story. I had one request with the financing – to get financing through my credit union I’ve been with for years. As usual when signing all the papers my finance guy was more concerned with up-selling me on all the warranties and add-ons then listening and getting the financing I asked for through my credit union. A week later I get a call from Wells Fargo who now holds the title to my car. I was a bit confused and gave Honda Kirkland a call. I expressed my disappointment to Eric, the finance director, as now I would have to go and refinance through my credit union. He said there was nothing he could do as now the loan is with Wells Fargo. Once again, I expressed my disappointment in the lack of communication between departments. At that point I conceded, as I knew there was nothing he could do with the loan. I knew I would have to refinance through my credit union. I asked if there was anything he could do to rectify the poor customer service I received from his finance department. He told me yes and that I would be hearing from him shortly as well as another manager on the sales floor. It’s been a month and I haven’t received a phone call from them. Overall, I suppose this dealership is the same as most others – they treat you like royalty until the deal is signed, then they forget all about you. The only great thing that came out of this was when refinancing, my credit union beat Wells Fargo APR by 0.57% with better loan terms. My only advice is if you decide to go with this dealership is to take charge of your own financing. If I had to do it over again I would have taken my pre-approval loan with me and taken care of the financing myself. Their CUDL system didn’t work at all, at least not in my case. More