Honda of Kirkland

Oh the Epic Fail.... I have reviewed this dealership Oh the Epic Fail.... I have reviewed this dealership in the past but since we were in the market for a new vehicle, my wife wanted to give them one Oh the Epic Fail.... I have reviewed this dealership in the past but since we were in the market for a new vehicle, my wife wanted to give them one more shot and but what a mistake it was. We are approached by the typical sales guy promising the world. He stated he will give us any price we want. The best price for our trade, blah, blah, blah. So of course my wife and I had our guard up. We were trading in our vehicle that Blue Booked at $28k and purchasing a new car that had an MSRP of $41k. So we sit down and the sales rep did not know how to operate his own data entry system to enter our credit application. So now I am walking him thru his own system. Next he goes to appraise our vehicle we are trading in and cannot figure out how to access how many miles on it. Once again, I am training the Honda rep on what he should know. Now we sit down to negotiate. I tell him, I only have 90 minutes so give me your best price now so we can get this done. He says no problem and we are on their way. He comes back with his offer. He offers me $22k for my trade and MSRP for the new vehicle. A total win for the dealership. My wife demands at least $26k for her trade and Costco pricing for the new car. Of course he guarantees it and comes back 20 minutes later and says we are all good, we will be happy and he got us what we wanted. He shows us Costco pricing for the new car and $24k for our trade. I was ready to leave. The sales guy looks at me and tells me to 'Play the Game'. I about blew up. I told him that I was not here to play games, but to buy a new car. So my wife and I leave. After thinking about it for a while, my wife decides to compromise a bit and take $25k for her trade and calls the dealership back to get the deal done. We agree on the numbers and we are on our way. The sales rep says he will get us the color combo from his sister dealership, Honda of Bellevue and we can pick it up today in Kirkland. He calls is back and says they are losing to much money on the deal so they cannot get the car today, that it will be on on SEPTEMBER 15TH!! What the xxxx? That is almost a month away. He then tells us he has a different color combo that my wife prefers and we agree on that car. So now we are getting our kids ready and are heading over to pick up our new car. Louie calls us and says the car he offered us has $2100 in accessories on it and the price we agreed on just went up and it was non-negotiable. What the xxxx is this? Deal in done and agreed on and now because of his error, we have to pay more out of pocket. TOTAL CRAP. My wife calls the sales manager directly and never hears back. After 4 phone calls with Louie he calls us back and says, My Manager says we should just part as friends. Are you kidding? What a waste of time. These guys are a total joke and should not be in business. The broke the deal they agreed on and tried to pull a bait and switch. If you are buying a new Honda avoid these circus clowns! More

I took the car to the dealership to remove a nail in the tire. After long waiting (during my work hours) in their lobby, they told me the tire is patched. Later I found the same nail was still stuck in the tire. After long waiting (during my work hours) in their lobby, they told me the tire is patched. Later I found the same nail was still stuck in the same tire. They did not do work at all! More

I purchased a 2011 CRV EX-L 4WD with NAV on 30 Sept 2011. I was more than thrilled with my experience purchasing my new vehicle from Honda of Kirkland. The exact color and model of CRV I wanted was not ava I was more than thrilled with my experience purchasing my new vehicle from Honda of Kirkland. The exact color and model of CRV I wanted was not available, however, Larry Mallory went out of his way to find me the EXACT one I wanted, even though it was hundreds of miles away! (Note: Another local Honda dealer, just miles away, had the exact CRV I wanted but wouldn't give it up unless I paid thousands of dollars more!) Since I temporarily live out of the country, my loan transaction was completed by conversing over the phone and through email with Larry Mallory and Eric Rizer. When I arrived at the dealership all I had to do was go over the paperwork (Alex Gharai and Deborrah Kessinich made this an easy feat), sign and become familiarized with my new car. Alex Gharai was very knowledgeable about the specifics of my new CRV and patiently showed me what I needed to know to use the navigation system as well as other important details about my new vehicle. Larry Mallory, Eric Rizer and Deborrah Kessinich worked hard at getting me the best interest rate and deal for financing as well as giving me a great trade-in allowance on my older 4WD SUV. From the moment I walked in the door I felt like a VIP. I still have that same smile on my face. I LOVE my new CRV! Thank you Honda of Kirkland!! More

I've been using this dealer to service two Honda's for a number of years. I've always found them to be professional and reasonable. Recently I was in for service and because of their human error in check number of years. I've always found them to be professional and reasonable. Recently I was in for service and because of their human error in checking my service history they performed some service on my vehicle that was unnecessary and expensive. It was truly an oversight in their records and it lead the mechanic down the wrong path in troubleshooting. When I got the bill for $400.00 I was a little surprised because what they were saying, if true, would have been something they would have caused since only they service my vehicle. We paid the bill and I dug through my service records, found the documents showing I was right and presented them to the dealer. To their credit Scott Trail not only stepped up and admitted their was a mistake he even dug back further in my records and volunteered even more information proving I was right. Not many service shops have ethics like that. They asked me what I wanted them to do and I said under the circumstances I think a full refund is in order. I have the money back in my bank. These are stand up people to do business with. More

Fantastic customer service! Overall great experience!! Very educated staff, with super vehicle knowledge. Comfortable, no hassling. The sales floor work well as a team, with ease! Very educated staff, with super vehicle knowledge. Comfortable, no hassling. The sales floor work well as a team, with ease! More

I took a good friend to this dealership because I had a good purchase previously . Mr. Molina was told at the outset that my friend wanted a new Honda CR-V and could spend $25,000. We are both 70, dress good purchase previously . Mr. Molina was told at the outset that my friend wanted a new Honda CR-V and could spend $25,000. We are both 70, dressed well and were very forthright. Mr Molia started asking questions and the tried to sell her a USED 08 CR-v with 7000 miles on it. He said there was absolutely no difference between the 2010 model and the USED '08 model. He told us that the '08 cost more than the NEW 2010 model. The Mr Molina disappeared and Ron came in. Ron immediately started berating my friend's trade-in. She knew it wasn't worth much. He continuing arguing and refused to tell us a final price unless we agreed to buy the car. These two onanists forced us to walk out without a new car!!!!!! It is a mystery why a dealership with a brand like Honda would resort to these old 1950 tactics. It was rude and insulting. One can only assume that the dealer/owner approves and trains the salesmen this way. I have since found an honest dealership and have referred 5 people to them. they all bought cars. I have an active life and know many affluent, retired people. I have and will continue to tell everyone of the rotten treatment we recieved at Kirkland Honda More

I was looking for a new Civic and this dealership was the closest one to my house. The salesman was your typical salesman, who tried to be over-friendly but turned out he didn't know much about the car actu closest one to my house. The salesman was your typical salesman, who tried to be over-friendly but turned out he didn't know much about the car actually. When I tried to get a sense for what the price would be, we entered your typical theatrical performance with sales manager, etc., etc. They never actually called out the price. I left feeling very disappointed and slightly disgusted. Went to another dealership where I got an Internet quote at a very, very good price, with no strings attached. Upon visiting and test driving, I learned useful information about the car because the salesman there actually knew a thing or two. Later I decided to buy a Fit rather than Civic and went straight to that other dealership. I didn't even want to find out what these guys can offer - I just didn't feel that communication with them would be informative, useful or pleasant. I can't say this is a *bad* dealership, it's just your typical old-style dealership where you need to keep your guard up, that's why I wouldn't recommend it to my friends - I would recommend that *other* dealership instead. More

We bought our new 2010 Honda Fit from Honda of Kirkland and had a wonderful experience. We test drove a bunch of different models and our salesman was patient and let us drive all of the cars on our own. and had a wonderful experience. We test drove a bunch of different models and our salesman was patient and let us drive all of the cars on our own. We even stopped for lunch to talk about which we liked best. I would highly recommend the dealership as it was professional and everyone was very nice. Our salesman, Darrin Giefer, was great. We had a great experience and love our new fit! More

Three years ago when we moved to USA, we bought our first car Accord from Honda kirkland with great price and experience. Now we just bought another one Odyssey from this dealer again. The dealer worked very car Accord from Honda kirkland with great price and experience. Now we just bought another one Odyssey from this dealer again. The dealer worked very hard to help us to get the right color, trying to find ways to reduce the gap between our offer. We visited server times and they made us always feel very comfortable. BTW, we did our Accord service in this deal every time and felt very happy. More

During the test drive, the car salesman assumed a tone of unwarranted friendliness, asking about my life instead of giving information about the car. He didn't actually know very much about the car (e.g. th unwarranted friendliness, asking about my life instead of giving information about the car. He didn't actually know very much about the car (e.g. the back seat did fold down even though he thought it didn't), didn't provide useful information (there's quite a bit of a difference between 30 and 35 MPG), and was too negative (he: "Don't buy Hyundai!" me: "Why?" he: "No reason, they're just bad"). Now, I don't even want to buy a Honda... More