Honda of Gainesville

I am writing to formally lodge a serious complaint against Honda Gainesville dealership (3801 N. MAIN ST. GAINESVILLE FL 32609) regarding my recent vehicle purchase. On October 11, 2024, I purchase against Honda Gainesville dealership (3801 N. MAIN ST. GAINESVILLE FL 32609) regarding my recent vehicle purchase. On October 11, 2024, I purchased a 2022 Honda Passport from your dealership. The agreed-upon purchase price, as confirmed by the sales consultant, Mark Anthony Couey, was $23,769. However, upon reviewing the provided documentation, I discovered that the vehicle purchase price was listed as $25,775. This discrepancy of $2,006 remains unexplained and unjustified. Despite multiple inquiries, the dealership has failed to provide a clear and transparent explanation for this additional charge. The initial explanation of a "cash fee" was misleading and contradicted by the fact that I paid a 3% credit card fee for each transaction. Furthermore, no prior information about this "cash fee" was disclosed during the sales process. Subsequent discussions with dealership representatives, including Luis Espana, have been equally unsatisfactory. While they initially denied the existence of a "cash fee," they later attributed the discrepancy to a sudden price increase for the Honda Gainesville Advantage package. This explanation is not only unsubstantiated but also contradicts previous statements made by the dealership's staff. I am deeply disappointed by the lack of transparency, honesty, and professionalism exhibited by Honda Gainesville. This experience has severely eroded my trust in the dealership and the Honda brand. I demand a full investigation into this matter and a full refund of the $2,006 overcharge. I will file a formal complaint with the Better Business Bureau and intend to pursue legal action if necessary. I urge you to take immediate steps to rectify this situation and prevent similar incidents from occurring in the future. I expect a prompt and comprehensive response to this complaint, including a full refund of the overcharged amount. Dr. Guelden Olgun Lecturer of German at University of Florida More

10/10 Mark Anthony was a pleasant, honest, and upfront dealer. While test driving the vehicle Mark was extremely helpful in making sure we fully tested the capabilities of the car to ensure no issues were dealer. While test driving the vehicle Mark was extremely helpful in making sure we fully tested the capabilities of the car to ensure no issues were present. Despite our best efforts, upon pulling out of the dealership after purchase I drove about a mile before the tire pressure monitoring system notification and tire pressure light came on. I immediately took the car back and the Honda Service center proceeded to fix my issue free of charge. This is exactly why I went to Honda and not a used car dealer. More

We had car stall while driving 2 yrs ago. Almost in a wreck. Dealer out of state and here couldn't figure out problem. Fast forward recall on fuel pump that cause you to stall while driving. Almost in a wreck. Dealer out of state and here couldn't figure out problem. Fast forward recall on fuel pump that cause you to stall while driving. Discussions on forums last year recall notice in jan. Honda corporate says fuel pump not available until fall unless problem. Started asking local for replacement based upon prior near accident. They say I'm on a priority list. Corporate says nothing ordered for me. And the kicker is that unless I have another near accident I have to wait until fall. I will never buy another honda again. More

Great salesperson Philip B. - honest, knowledgeable, answered questions before we asked. Very personable. We didn't plan on a purchase during our 1st visit but we did - he made - honest, knowledgeable, answered questions before we asked. Very personable. We didn't plan on a purchase during our 1st visit but we did - he made it easy & pain-free. Would highly recommend. A lot of "extras" dealing with the dealership; car washes, free oil changes, great service department. More

My sales person, DJ, listened to my requests on my text before I went into the dealership and communicated them with his managers. My time was respected. My finances were respected. My requirement to commu before I went into the dealership and communicated them with his managers. My time was respected. My finances were respected. My requirement to communicate with a family member before agreeing to a deal was never questioned. Excessive extras were not added to the first proposal as they had been at another dealership the day before. DJ is a very polite, professional, and genuine man. Everyone I met at the dealership was very nice and not high pressure. More

I purchased a new 2023 Honda Pilot in September and fell in love at 1st sight! I bought the car from sales consultant James Quesenberry at Honda of Gainesville. I heard about him from family and had never in love at 1st sight! I bought the car from sales consultant James Quesenberry at Honda of Gainesville. I heard about him from family and had never dealt with such a helpful and caring sales associate for a car purchase ever. Moreover, communication with James has also been excellent as he has been there when I have had questions and inquiries. My new Pilot is so comfortable and great to go on long trips with. This is my third Honda as I have always been very pleased with Honda vehicles. I plan on having this vehicle for a long time but will see James at Honda of Gainesville about my next purchase indeed! More

My salesman, James Quesenberry was extremely helpful and patient with me. It took me months to decide exactly what I wanted. He never pressured me. Once I had made my decision he had to search other deal patient with me. It took me months to decide exactly what I wanted. He never pressured me. Once I had made my decision he had to search other dealerships to find my new car. I’d refer anyone to James for buying your next vehicle. More

My Experience with Honda of Gainsville: The short version SANGUINE. Please read this to the end. I fell in love with a vehicle they had in stock. Exactly what I wanted. The salesmen was easygoi version SANGUINE. Please read this to the end. I fell in love with a vehicle they had in stock. Exactly what I wanted. The salesmen was easygoing. Reaching a compromise on price was not difficult. That said - my experience in F&I was the very traumatic. My fault as I was not paying attention. In retrospect I should have taken the time to quietly review all the details on PAPER before taking final detail. The next day ..when I realized what had happened in F&I I went back … went ballistic! >> Then manager Jordan Hamel tasked assistant manager Steve Hoggle to sort it out. Over the period of a month EVERY SINGLE ISSUE WAS RESOLVED + AND MORE …Steve was was a gentleman about it. Sanguine- optimistic or positive, especially in an apparently bad or difficult situation. I will give Steve a shot at my next car purchase and when I am in Gainsville I will have my car serviced as their service department is very good. Lastly, their telephone routing system is horrible. Don’t give up on them if you have a problem. Mistakes are made. We are human. More

Went in to have my car serviced and washed. I was treated very disrespectful. Honda of Gainesville doesn't care about their customers. Went next door to Nissan and was treated very respectful b I was treated very disrespectful. Honda of Gainesville doesn't care about their customers. Went next door to Nissan and was treated very respectful but their service was closed. This is the second time Honda of Gainesville has done this to me I will never own another Honda. If anyone knows of a good place to have a Accord serviced and cleaned on the east side of Gainesville please let me know. More

I went to Honda of Gainesville. I told them I needed a reliable car. I didn't care if it was pretty or fast, just safe and reliable. I explained that I'm a nurse and single mom of a I told them I needed a reliable car. I didn't care if it was pretty or fast, just safe and reliable. I explained that I'm a nurse and single mom of a 10-year-old with autism. I work an hour from home and needed to make sure I could get to and from work and get to my son if needed. I was a sold my first car. Within 3 days the check engine light came on. By the time I got to the dealership, it had gone off. They wouldn't look at the car, saying it was fine now. I had no choice but to leave without having my car looked at. The next time I drove it, the auto stop feature caused the entire car to shut down. When it kicked on, I had to put the car in park and restart the ignition. This caused me to be unable to get out of the way and a minor collision occurred. I had the car towed back to the dealership. The first call I got said there was nothing wrong with it. The next call I got said they couldn't figure out what was wrong with it. After about a couple weeks they called and said the car was fixed. I went to pick it up. While sitting in their parking lot, the car stalled out then kept trying to restart itself without me touching anything. I was told they'd look at it again. At this point I went to the general manager. He asked me to give him until Tuesday to figure out what was wrong with the car. On Thursday I messaged him. He asked me if I hadn't heard from the service department. I was a little shocked he hadn't followed up with them but told him no. He told me to come back in. I went back to the dealership the next day, so sick I could barely sit up straight. I was given another car to test drive that was a year older. When I asked if we could just cancel the whole deal, I was told no. I basically had two choices. I could take the car that had three issues in a month or take this other car. I told him I was scared of their cars after the last one and all the issues. He assured me this new one was great. I test drive it with the sales guy. While not thrilled, I didn't see what choice I had. I asked the sales guy about the tires and he told me it had brand new tires on it. I expressed my concern about my credit getting dinged again and was told it wasn't a problem, they still had my credit report on file, so that wouldn't happen. As we got inside, the story changed. My credit got dinged again, as they pulled a whole new application for this car. I went home and said the xxxx with it. A few weeks later, I get a call that the financing department messed up and I needed to switch my lender to a different lender. I went back in and asked again if we could just cancel the whole thing, because I had zero faith in this dealership at this point. I was told l, again, that it couldn't be cancelled, that I would own either this current car or the last car. I signed the papers to switch my lender. I then took this car to MY mechanic. He informed me that my "brand new" tires were 8 years old and rotting and that there were issues with the passenger airbag. He said both were safety issues. I messaged the dealership. The first response was that there was 4 inches of tread on them, which, apparently, is all their safety requirements are. It doesn't matter if they're rotting, splitting, and out of date. Really high standards for your "Tru car certification". After me complaining further, their solution was to have me bring the car back to them and they'd "check the cost" of some tires. First, the cost shouldn't be an issue. You sold me an unsafe car. If you checked the treads, you saw the date, the rot, and the splitting, so you knew you were selling me car that the tire could blow on. Second, I wouldn't trust your service department to put gas in my car, after all the times I've been told a car is fixed or safe. I left a message for Morgan group asking for someone above the GM to contact me. I've never heard anything back from them. More