William Baker Jr.

Gene Hall is a 10 out of 10 in all aspects, but the wait periods for service are still way too long in many cases. Sometimes three hours for an oil change and tire rotation. While waiting four hours for a periods for service are still way too long in many cases. Sometimes three hours for an oil change and tire rotation. While waiting four hours for a we-owe tow-package install, another customer was waiting three hours for an oil change and recall software-update. These waits are way too common. Not all of us have a spouse/partner that can give us a ride home and back to Honda, and Uber means an hour or more (total) in somebody else's car. More

by CARYADER Verified Customer Verified Customer

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It was a very quick service for my truck. It was my pleasure doing business with the service department. It was my pleasure doing business with the service department. More

by jwsteed65 Verified Customer Verified Customer

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The agent that I had was very polite and he worked hard with me to get an auto with me to get an auto More

by patriciawhitfield Verified Customer Verified Customer

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I recently had the absolute pleasure of purchasing three vehicles at once from Gainesville Honda: a 2026 Honda Pilot Black Edition, a 2026 Honda Ridgeline Black Edition, and a 2027 Honda HR-V Sport. Managin vehicles at once from Gainesville Honda: a 2026 Honda Pilot Black Edition, a 2026 Honda Ridgeline Black Edition, and a 2027 Honda HR-V Sport. Managing a triple-vehicle purchase could easily be overwhelming, but the team here made it completely seamless, transparent, and incredibly rewarding.From the moment we walked in, the communication was top-tier. They were exceptionally fair on our trade-in allowance and worked diligently to get us fantastic, competitive out-the-door pricing on all three vehicles. Given the tight inventory and production pauses on the Ridgeline right now, I was blown away by their ability to secure exactly what we needed without any dealership games or hidden fees.The vehicles themselves are stunning. The Pilot and Ridgeline Black Editions look incredible and drive beautifully, and the new 2027 HR-V is the perfect, reliable daily driver for our daughter.If you want a dealership that values your time, honors its word, and delivers five-star customer service from sales to finance, look no further than Gainesville Honda. We are officially a loyal Honda family! Huge thanks to the whole team. More

by william.jones.w Verified Customer Verified Customer

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BEWARE: Dishonest and Exploitative – Honda of Gainesville Will Scam You My wife and I recently visited Honda of Gainesville to buy a car for our daughter—a moment that was supposed to be exciting and memo Will Scam You My wife and I recently visited Honda of Gainesville to buy a car for our daughter—a moment that was supposed to be exciting and memorable for our family. Instead, this dealership turned it into an infuriating nightmare by scamming us out of nearly $6,000. While I was present, the salesperson quoted us a specific trade-in value and car price. Everything seemed fair, and we calculated the deal to fit comfortably within our budget. Confident in what we were told, I left to take our youngest son home, leaving my wife to finalize the paperwork with our daughter. That’s when Honda of Gainesville took advantage of the situation. They deliberately changed the numbers, raising the vehicle price by $2,000 and slashing the trade-in value by $4,000. They completely disregarded the deal we had agreed upon. My wife trusted them to honor their word, but instead, they manipulated her and my daughter during this special moment. To make matters worse, they didn’t provide printed paperwork for review—instead, they handed over a USB with the documents, likely hoping we wouldn’t realize the deception until it was too late. When we got home and reviewed the paperwork, we discovered their blatant fraud. It’s clear that Honda of Gainesville preys on women and exploits trust. What should have been a happy milestone for my wife and daughter became an infuriating experience due to the dishonesty and manipulation of this dealership. I strongly urge anyone—especially women and families—to avoid Honda of Gainesville at all costs. They are untrustworthy and will take advantage of you the first chance they get. Do not let them ruin your car-buying experience like they did ours. More

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Ed Baker is a 10 star salesman. This Honda dealership has an excellent team of employees. Ed is a major part of this team and Honda of Gainesville would be at a loss without Ed Baker !! Thank You, Mike. an excellent team of employees. Ed is a major part of this team and Honda of Gainesville would be at a loss without Ed Baker !! Thank You, Mike. More

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This dealership has a great team of associates in all depts. We found a very nice 2015 Ford Escape on-line and contacted them about doing a test drive. Their internet salesperson Brittany responded in just a few We found a very nice 2015 Ford Escape on-line and contacted them about doing a test drive. Their internet salesperson Brittany responded in just a few minutes. In the two days that we went to this dealership to look the Escape over, drive it, and then purchase it we were treated like family. I recommend Honda of Gainesville to anyone interested in a new Honda or a used vehicle they might have in inventory. You will be very satisfied with your purchasing experience. There's also a great service department team in place too. More

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Great Service! Ed Baker and Johnny got me into the car I really wanted ! I am so happy! I highly recommend this place to buy a car! Ed Baker and Johnny got me into the car I really wanted ! I am so happy! I highly recommend this place to buy a car! More

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Very solid experience I scheduled an appointment for a Saturday at 9:30am. There sales rep was 5 minutes late so we told management and they hooked us up with their best s I scheduled an appointment for a Saturday at 9:30am. There sales rep was 5 minutes late so we told management and they hooked us up with their best sales rep, Ed Baker the Car Sale Maker. They were willing to listen to reason and I walked out of the dealership happy with a 2003 Honda Civic with only 70,000 miles. More

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Best buying experience ever! I have always hated the process of the typical car purchase. Waiting for a salesman to talk to his manager, low balling my trade, and so on. I have n I have always hated the process of the typical car purchase. Waiting for a salesman to talk to his manager, low balling my trade, and so on. I have never had a better experience in buying a car in my life than I had today. I worked with Don Like and Ed Baker during the course of the sale process as we made an incredible deal on a new 2015 Honda Odyessy. Unfortunately after searching inventory in 3 states our preferred color was not available. These guys went above and beyond and made me almost the same deal on the new 2016 as we had agreed upon for the Clearance sale. The process was great, my time was respected, and I am confident I could not have been treated better anywhere. I will recommend these folks to all of my friends without hesitation! More

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