Honda of Clear Lake

Dishonest and Deceitful Do not go to this dealership! They lie and cheat you out of every cent they can! They tried to rip me off and sell my loan with no warranty on a bra Do not go to this dealership! They lie and cheat you out of every cent they can! They tried to rip me off and sell my loan with no warranty on a brand new car! BEWARE!!! If I could give them a negative rating I would! More

deception and lies by design. Buyers beware. The sales people me and my wife encountered and the extent that they will go to in an attempt to decieve by omission is sickening the s Buyers beware. The sales people me and my wife encountered and the extent that they will go to in an attempt to decieve by omission is sickening the sales manager bennet johnson is a lier he uses calling card tactics to lure folks in to clearlake honda then once there flips on you and of course its more money in the dealers favor we left i told my wife he would call before we got home and he did. My wife is deaf / hearing impaired and also an amazing lady that only tried to deal in good faith and not only did that dealership get caught trying to wrap up their dirty scam they interupted my wife at her place of employeement and tried to co cover up their serious scam .they sent their finance guy to finish off and cover up their scam gone wrong. They thought they were gonna get away with charging us 18,780.37 for a 39 month extended warranty that covers little of nothing . has anyone ever heard of such nonsence and to boot thats for a brand new hrv that has a bumper to bumper warranty for the entirety of the 36 month lease. So 36 mo.lease on a brand new hrv. And a 39 mo. Extended warranty that is 100% unnecessary for 18,780.37 .and then they financed 26880.14 total. They were supposed to give us 12,000 credit on our 2016 honda fit which they are still advertising on their web site for 15 grand .days after we picked it up .they took our first payment on the hrv the day we picked it up almost 2 weeks ago and we still dont have our money back .the sales mgr. Bennet johnson burned up my phone for days with his pleading text .folks beware of this dealership and their 18,780.37 / 39 months extended warranty on their already covered bumper to bumper floor planed Honda's as well i could go on but this certainly paints a true story of deception by omission and rediculas lies and hassle beyond the norm .i can only warn people of the schemes and scams taking place their as they relate to us me and my wife .BUYER BEWARE. AMEN. More

Disappointed to service DO NOT GO to Honda of Clear Lake any more !!! Terrible experience today. I sent in my new pilot for service yesterday and checked out this morning, DO NOT GO to Honda of Clear Lake any more !!! Terrible experience today. I sent in my new pilot for service yesterday and checked out this morning, when i got the car, found tire was flat (later found a big screw into), and muddy on tire and doors, etc. i asked for tire replacement, they not admitted it is their responsibility. only agreed to patch tire. More

Excellent service This deslership’s service department is friendly, accommodating a last minute oils change at rush hour, and providing fast service. I will definitely This deslership’s service department is friendly, accommodating a last minute oils change at rush hour, and providing fast service. I will definitely go here for all service needs in the future. More

Dishonest I came in as a repeat buyer. I previously owned and bought a brand new accord from clear lake Honda. I’ve had two brand new cars since then and wanted I came in as a repeat buyer. I previously owned and bought a brand new accord from clear lake Honda. I’ve had two brand new cars since then and wanted to trade my one yr old ford SUV in for an accord. I came in, test drive and found the car i wanted. They plugged my trade in into their system and offered me below KBB and would not budge. I owed about what they should give me for it. Upset i left. I paid 6k towards my ford and dropped the loan down 6k. Went back exactly three months later and tried again. Because i didn’t want to go upside on my loan. Guess what. They offered me $7,500.00 less than the first trade in offer!!!! Said it was due to mileage. I drive a normal amount to and from work which is close to my home. No possible way they charge that much for mileage. The GM was very rude, snide and cocky. He could see how upset i was. My husband said for us to go eat and talk about it. The GM commented on how expensive he restaurant we were going to!!! I will never ever buy from here. They do not care about repeat business just try to rip you off any way they can. More

A Good Feeling Anytime I call for appointment to Tony Sandoval, he takes care of everything. This time,I needed a fast State Inspection and Jennifer Ellis made it h Anytime I call for appointment to Tony Sandoval, he takes care of everything. This time,I needed a fast State Inspection and Jennifer Ellis made it happen. I'm treated so well in the service center and so is my Honda. Thanks! More

Service The staff is really friendly. So many people wanting to help get you in. Love the new location, but traffic can be really awful. Can't help it. The staff is really friendly. So many people wanting to help get you in. Love the new location, but traffic can be really awful. Can't help it. More

Bought A New Civic, Very Pleasant Experience! A++ I've read a bunch of reviews here and on other sites and I gotta tell you....don't go to any dealership unprepared. They are in business to make a pro I've read a bunch of reviews here and on other sites and I gotta tell you....don't go to any dealership unprepared. They are in business to make a profit, as they should. Almost every comment I've read about how somebody got "ripped off" could have been prevented if the person had done some homework. To that end, I did my research and knew exactly what I wanted. Steve Bramlett and Brandon Burke were my initial email and phone contacts. I also called and emailed several dealers in the Houston area and no one would do what Clear Lake Honda did. Brandon in particular busted his butt to get my wife and I exactly what we wanted, and at a more than fair price. And since we paid cash, Angel in Finance spent a total of 10 minutes with us filling out title paperwork and taking our cashier's check. That's it. No hard sell, no pressure. We also met briefly with Bennet, I believe a GM. I have never been treated with more respect and transparency than at this dealership, I highly recommend them. More

Dishonest behavior Today, My father, my sister and I went to buy an Accord Sport at this location and the way that they are doing business is not very honest. The fron Today, My father, my sister and I went to buy an Accord Sport at this location and the way that they are doing business is not very honest. The front line personal needs to be more ethic and think in the value of the customer. The first salesman " Jesus" that we met in the parking lot was very welcoming and tried to help us as much as he could, however, he was already with another customer and he had to send us another person who could help us. The other salesman who approached us made us feel that we were there only to see and not to buy. When we asked him about a car that its was shown in the website for $24636, he responded that those cars did not include accessories or extra features and maybe we would need to request the car directly from the manufacturer. We understood and we requested him to see if he could search in the dealer inventory the car that we were looking for, and he replied: ‘well if you are going to buy we can see if we can negotiate and see what we have”. (We know that there is people who only goes to the dealerships to see , but you need to treat all your customers as they are your only buyers and if they are requesting you to check your inventory just do it , don’t condition). After re affirmed that we were buyers, the salesman’s attitude changed and showed us what we were looking for. After that, my sister loved the car and the salesman gave us a price for $24636 written in a white paper and “pre-approved” by finance. Obviously not including, taxes, title, and the additional costs. When we went to sign the final documents, I requested to read the final disclosure as my father and sister only signed without checking, and I noticed that the Car Cash price cost that it was documented was $27600 approx. not $24636 as we were told. I asked this advisor why and he made several excuses in different opportunities, as interest included, additional warranty included, gap, taxes, etc, However, they were disclosed and added in the same document in the bottom part. I reviewed this document for about an hour, repeating him that the price negotiated was not in the actual document. That if the interest was included why it was twice,etc. At the end, I told him “ I know how to read the costs in the disclosures because I have an MBA” could you please explain me why the price is not shown? So, he changed the Car cash price cost and he replied, “we as dealerships we paid taxes and additional costs. I will deal with it”. If you as a car dealership can’t give the prices that you are offering , don’t tell your customer that you will giving them a price when at the end you will be charging whatever you want to unsuspected customers. *We bought the car because we like it not because of the service received. -Deshonestidad- My hermana le encanto el Acord sport y despues de ir con el vendedor firmo un papel en donde el de finanzas aprovaba el costo final del carro en $24632, obviamente sin incluir taxes, garantias,etc. Cuando fuimos a firmar los ultimos documentos requeri revisarlos ya que mi papa y mi hermana solo habian firmado por firmar y no habian checado si el precio que habian dicho habia sido respetado. Cuando lei los documentos me di cuenta que el precio del carro lo habian puesto en mas de $27000 dolares y no $24632 como habian dicho. Le pregunte al de finanzas el porque y el ponia diferentes excusas como taxes, garantias, gap, intereses,etc. Lo que el no sabia es que podia entender el documento financier y la informacion que daba no concordaba con lo que estaba en el papel. Despues de una hora de estarle diciendo de que el precio del carro no concordaba con el precio que habian dicho, le dije se como leer el document de costos porque tengo una maestria en finanzas, me puedes decir porque no esta el precio acordado? Y el respondio; “ nosotros como agencias tenemos muchos costos, ya yo me encargare” Si van a comprar un auto y les dan un precio por favor vean que este precio este en el documento. NO SE DEJEN ENGANAR. En ese documento final va a venir el precio del auto mas las taxas, garantias, gap, etc. More

Just WOW First off I sell new vehicles and used vehicles, I put an online credit application in for a used 15 civic here, I was told I had to put down 1500$ be First off I sell new vehicles and used vehicles, I put an online credit application in for a used 15 civic here, I was told I had to put down 1500$ before they would submit my loan to a bank which is false because how would you know what I have to put down if the bank didn't tell you. They wouldn't tell me an interest rate or how much the total amount financed is, I do this everyday people and if you know how much money down I need you know my interest rate. The cost of the vehicle was 12,500 but the payments were 308 for 72 months with 1500 down. That is absurd. When the numbers don't add up it means you're getting ripped off. Thanks Tyrone & Rahil for not selling me a car. More