Honda of Clear Lake

Purchase my car and 3 mths later no plates still. My dalrs person never answers or return my calls or messages. Called and found out my plates are just sitting there. UNPROFESSIONAL ESTABLISHMENT!!! dalrs person never answers or return my calls or messages. Called and found out my plates are just sitting there. UNPROFESSIONAL ESTABLISHMENT!!! More

I called for a quote on brake rotors replacement 238, when I went to pay it was $438. Others who heard 238 on phone have confirmed when I went to pay it was $438. Others who heard 238 on phone have confirmed More

My only real complaint would be timing. I made my appt on line; brought my car in on Friday, and it wasn't avail. for p/u until Monday pm on line; brought my car in on Friday, and it wasn't avail. for p/u until Monday pm More

I brought the vehicle to determine the reason for the illumination of the check engine and integrated motor assist lights. Eddie was very friendly and explained the cost of a diagnostic and explained tha illumination of the check engine and integrated motor assist lights. Eddie was very friendly and explained the cost of a diagnostic and explained that it would take approximately 45 minutes. He showed me to a nice waiting area and within the time indicated came to explain what they had learned from the diagnostic. Both the engine battery and the electric assist batteries needed to be replaced. Eddie explained that the electric assist batteries were still under warranty but that Honda required application of a software update prior to replacement to ensure the need for replacement. He also explained the cost of the new engine battery. I ask him to proceed with the engine battery replacement. When the work was completed, he explained the engine battery warranty and answered my questions about the electric assist batteries. Overall, it was a good experience. My only complaint is the relatively high cost of using a dealership. I could have gotten an engine battery cheaper at an automotive repair shop but chose to have it installed there for convenience. More

Joe provided me great service and has been very accomodating while getting needed maintenance on my Accord. He does an outstanding job! Much thanks to him and your dealship! Mark Yost accomodating while getting needed maintenance on my Accord. He does an outstanding job! Much thanks to him and your dealship! Mark Yost More

When purchasing a used car for my 81 yr old Mother in Law we were required to purchase a lifetime oil change for $250 and some type of stamped dot system for $250. this was just put on the paperwork and trie we were required to purchase a lifetime oil change for $250 and some type of stamped dot system for $250. this was just put on the paperwork and tried to be slipped in, till I questioned. He said it is required and and would not do anything until we walked out and he knocked off the stamp system. THESE THINGS SHOULD BE OPTIONAL. I have purchased many cars over the years both new and used and this is the worst buying experience I have ever had. More

My car was ready when it was promised. I had a free loaner car while service being performed, even though it was 5 days later. I was having issues with the IMA - the battery was not properly holding a loaner car while service being performed, even though it was 5 days later. I was having issues with the IMA - the battery was not properly holding a charge and had to be replaced. The service staff was very helpful. My IMA works better than ever. More

While I do love my 2012 CRV, I am terribly disappointed with the customer service at Honda Clear Lake. BE WARNED – customer service is over the moment you drive your car off the lot. I purchased the life with the customer service at Honda Clear Lake. BE WARNED – customer service is over the moment you drive your car off the lot. I purchased the lifetime oil package in July and called in November to schedule service for a recall item, a tire rotation, and oil change. I live over an hour from the dealership and wanted to schedule everything on a day when all items could be done at once AND was convenient for me since I would be out my car for the recall service. I spoke to Glen, the “customer service” manager. He asked how many miles where on my car and I replied about 8300. He said I could not get an oil change until ~10,000 miles. I said I would be close to that by the time of the appointment and that day was convenient for me, and he said they would charge me anyway. He then tried to pawn off the recall item on another dealership. When I told him if I would never speak to anyone at my job the way he was speaking to me (in such a rude and condescending manner), he asked what I did for a living. When I told him I am a children’s librarian, he told me, “Then I should know better than anyone to read my contract.” I called Honda of America and filed a formal complaint, but I am sure nothing will be done. AVOID THIS DEALERSHIP and buy from any other Houston/Galveston area Honda Dealership. As for me, I will pay for oil changes elsewhere and go to the Honda Dealer in Galveston, where I should have purchased my car. More

I am a 71 year old woman that had never purchased a car in my name before on credit and Clear Lake Honda helped me to get credit for a car for the first time. Chris helped me and was so kind and helpful. I in my name before on credit and Clear Lake Honda helped me to get credit for a car for the first time. Chris helped me and was so kind and helpful. I can t say enough about how well the process went. In a few hours I was driving away with the perfect car for me. Can you imagine how wonderful it felt to me, for the first time at 71 to be able to purchase a car in my name on credit. I am from the old school where a woman didn t do things like this. What a great experience. I would recomend Clear Lake Honda to everyone and Chris was so helpful and really knows what he is doing. He was very kind and considerate. More