Honda of Clear Lake

Honda of Clear Lake Sales Department I drove 1.5 hours in the rain with flood warnings to be told by a sales rep that she would not go out in the rain and risk her life to show me a vehic I drove 1.5 hours in the rain with flood warnings to be told by a sales rep that she would not go out in the rain and risk her life to show me a vehicle. After filling out a loan application online I was informed I was pre approved for a 25,000.00 loan. Before I left I ask to speak with the manger, Geovanni did not offer to show me the vehicle I was interested in either. I left immediately, while on our way home I filled a complaint with The Better Business Bureau, don't waist your time at this dealer I would not tell my worst enemy to go there. I will be contacting the Honda Corporation, I am sure they would like know how Honda of Clear Lake is representing them. More

A little rough I will say Gustavo was an amazing salesman. He would NOT take no for an answer, which is why he is in the business he's in. Once I "bought" the ca I will say Gustavo was an amazing salesman. He would NOT take no for an answer, which is why he is in the business he's in. Once I "bought" the car the whole thing went DOWNHILL! Note! I traded them s Honda. Their service department sucks! James R. Has a memory of s rock and would not honor my warranty because QUOTE "I forgot to put it in the notes... But I know we spoke about this issue". He has no use to be where he is. Angel sold me the car for a steal, but I got ripped off with gap insurance for $600! Where as my credit union was $295. They let me leave, after I signed the contracts without a copy, when I requested it. I had to call to get it! TWICE! STILL haven't gotten my plates and they are expired. Just... *sigh* I wish everyone would or could be as good as Gustavo. He's so quick. Was there for me every step of the way, but after he sold the car the others were just ... Rough! More

Time waisters I would not recommend this place to anybody. All they do is look out for themselves and have pretty bad customer service. I was discussing a Honda O I would not recommend this place to anybody. All they do is look out for themselves and have pretty bad customer service. I was discussing a Honda Odyssey with them and hashed out a deal over the internet with their internet salesman. He started the paperwork and got the car ready. I then called to make sure we were good to go and tell him I was on my way. I put my pregnant wife and 3 kids in the car (yeah, there is a reason I am buying an Odyssey), and drove through traffic for 45 minutes to get there. When I got there, what do you know, the car was sold to some other people who just happened to swoop in and get it. I called right before I left dude! I don't think it would have happened that quickly. They could have called me or something. The salesman tried to start showing me the car, I don't know thinking I would buy another car from them or something, yeah right. The most disappointing thing was there was no apology or sympathy. The salesman acted like I was the one being understanding because this other couple came in and offered more. I thought we had a deal, but whatever. Will never come here again and recommend others to not waist their time. More

review of honda of clear lake Eddie and Ted in the service dept. makes sure that they tell me what is going on with my car and lets me know what I am looking at in the lifetime of Eddie and Ted in the service dept. makes sure that they tell me what is going on with my car and lets me know what I am looking at in the lifetime of the car and it's parts. I trust them and rely on their knowledge since my husband can no longer look or tell me what is going on. Thank you Clear Lake Honda. More

Do Not Trust These Individuals at This Dealership I was sold a used vehicle by salesman John Aldridge whom said that it had no problems, yet as I drove the vehicle home that day the engine ser I was sold a used vehicle by salesman John Aldridge whom said that it had no problems, yet as I drove the vehicle home that day the engine service light appeared on the Dashboard. When contacting Aldridge, he told me to call the guy responsible for maintenance of the vehicle Johnny Longoria. I go see him and he said the light was not on when I drove it off the lot suggesting that I did something to the vehicle on the way home from the dealership. He said he checked the car out himself before it was sent to sales. Another person that bought a vehicle from the dealership had the same thing happen to him his engine light appeared on when he bought the vehicle home. I told Johnny that he is a liar because the person who recommended me who bought his new vehicle had the same problem. Johnny Longoria said that he will keep the vehicle and after a week he finally come to me and tell me that the vehicle have some problems and will cost 2700.00 and they will only help to pay 700 dollars of it. So he lied about checking the vehicle the first time-it was never checked. One of the workers bought the vehicle to me and said they manually cut off the Engine Light. HE ADMITTED THAT HONDA IS CUTTING OFF THE SERVICE ENGINE LIGHTS TO MAKE A SALE AND ONCE YOU DRIVE OFF THE LOT YOU ARE STUCK WITH A VEHICLE WITH MULTIPLES OF PROBLEMS. The next person not to trust nor do business with is finance manager Geovanni Suarez. When filling out the paper work, he issued the wrong paper work and information of the vehicle as if he put wrong information on contract. When I saw the paperwork, I gave it back and said this is not me or my information that I gave to him. When filling-out the correct paperwork, they gave me a two year warranty which Johnny Longoria said was not effective until after 30 days. Geovanni disappeared without giving me my copy of paperwork to the vehicle. When I tried calling him he hung the phone-up in my face. When I went to the dealership he had a bad attitude and said that he had a meeting to go to and he had no time to talk to me. I am writing this review to inform people that are looking for used vehicle or even new vehicle to not to trust these people. When buying a new or used car have the vehicle thoroughly checked to make sure what you are buying because they will not be honest with you and you maybe buying a piece of crap that may have you with more car problems than you had before you went their. Do not believe a word that come out of their mouth make sure professionalism is at its best. All paper signed and copies made with your witness next to you. Trust me, all three of these guys new what they were doing. ( I am referring to the Honda Dealership of Clear Lake in Webster,TX who GM name is Harvey of Highway 45 South/North bound.) More

I recently purchased a new 2013 Civic Si and was extremely happy with the service and the friendly atmosphere at Clear Lake Honda. My salesman (Pete) was above and beyond in every aspect of buying extremely happy with the service and the friendly atmosphere at Clear Lake Honda. My salesman (Pete) was above and beyond in every aspect of buying from Clear Lake. In my buying experience which is large (12 new vehicles) this by far was the fastest, I had no intention of buying a car but needed one. I was on the way to downtown Houston to pick up the kids and both the salesman and Sales Manager assured me this wasn't going to take long. 2 Hours! In and Out with a new car! Amazing... Went from 15 MPG in my truck to 35 Plus MPG. They worked my my payment plan, when I want to make my payments with no haggling. Also everytime we talked about monthly payments the salesman always attempted to $5.00 under what I was requesting. I can go on and on about how great of an experience I had but you need to go and see them. More

Pathetic service. Went for a complete service for my car Pathetic service. Went for a complete service for my car which was purchased from them. I had a problem with my AC vent which i specifically showed Pathetic service. Went for a complete service for my car which was purchased from them. I had a problem with my AC vent which i specifically showed to them but in the end it was as it is. they didnt even look at it. When i asked about repairing it, i was told that i'll be getting a follow up call, but never got one until i got an email for giving the survey & i submitted poor ratings. Again few days later, i wanted to check with Finance team for some insurance details i bought from them, after calling for 2 days repeatedly, i havent got any response till now & when i asked the Receptionist to give the message to Finance team, they hung up the phone... Wont recommend ever... More

My experience with this dealership was more than RIDICULOUS! This totally surprised me simply because I've heard such wonderful reviews (including opinions on this site). SO, to say the least, GET R RIDICULOUS! This totally surprised me simply because I've heard such wonderful reviews (including opinions on this site). SO, to say the least, GET READY! :) The salesman that assisted me was more than wonderful. Truly, I can't give him enough credit. Together, we handled the paperwork, HE COPIED MY DRIVER'S LICENSE, finished it all, and signed it, drove away hoping to live happily ever...well 2-3 years. However, about a week or more later (on a Tuesday) a manager of something (completely illiterate, btw) called and informed me that my DL was expired and I'm not legally allowed to finance a vehicle. I was a little surprised because I had never had to renew my license before and was unaware it had expired. I apologized ALOT and said I will have it taken care of by the end of the week. My company was hosting a CEU course Monday the following week and, us education nurses were SUPER busy. He said by Friday will be fine. I took off Thursday afternoon to renew it. Thursday morning I go out to my vehicle, and well, it no longer existed. Honda of Clear Lake had it towed back to them a day before they said it was an issue. I received no rhyme or reason. I understand I was wrong too, but your word is all you have right? I was also told not to try and buy a vehicle from them again. As if I would try! More

The complaint is mainly about the quality and transparency they work with. I had bought a 2006 Chevrolet and it was not very expensive. I was ready to accept the fact that it may have some proble transparency they work with. I had bought a 2006 Chevrolet and it was not very expensive. I was ready to accept the fact that it may have some problems for the price it was sold in. Now, I had the right to know if there was any major failure with any critical component of the car and hence I repeatedly asked her if the car has any major issue. I was told throughout that most of the things have been looked into and it's a great deal for the price. And hence I bought this car as nothing looked problematic and I trusted her words and thought that they must be fair since they are authentic honda dealers. But a week after I bought the car, it stopped running and upon checkup the mechanic told me that the catalytic converter was damaged and the whole exhaust was badly choked! I never knew they would resort to bad practices to sell the car anyhow. All she kept telling me later wen I called her up later with this problem was she never knew about the problem herself as she was not authorized to see the service record. Common, are you kidding me? You are selling the car and you don't even know that the car has a major problem?!! Never deal with this sales representative I had dealt with as she would just not try to dupe you but also would behave rudely despite u talking politely to her (I talked to her politely even though I was mad with deception she had thrown at me, but she was very rude with me despite her mistake). More