Honda of Clear Lake

Not reliable I got a bank to finiance my car and was told that everything was taken care of went up there and was told I needed a down payment or a co-signer if I I got a bank to finiance my car and was told that everything was taken care of went up there and was told I needed a down payment or a co-signer if I got a co-signer I would be able to get the car with $0 down so I did and drove back up there just for them to tell me I need to put $1500 down they gave me the run around and could never keep to their word I would not trust them More

Above and Beyond My salesman Tyrone P. Went above and beyond to help me get a car. I have had some set backs and needed a 2nd chance. He and his team sold me a car tha My salesman Tyrone P. Went above and beyond to help me get a car. I have had some set backs and needed a 2nd chance. He and his team sold me a car that I always wanted and found financing for me. I recommend anyone to give them a try. You are more than a customer to them. You are family. More

Finance department dishonest We bought a new CRV on June 1, 2015 and asked our salesman if the 5 yr warranty we had bought the previous year on our 2009 Honda would transfer. He We bought a new CRV on June 1, 2015 and asked our salesman if the 5 yr warranty we had bought the previous year on our 2009 Honda would transfer. He told us not but they would refund us the unused portion. The man in finance said both of our warranties had expired on mileage. Which was not possible since our 2009 Honda only had 50000 miles when we traded it in on June 2015, a year after the first warranty would have expired in August 2014. He said my next warranty had expired on mileage, that was impossible because it was less than a year old. That gentleman also kept trying to sell us a 72,000 mile warranty on our new car, I told him repeatedly I wanted 60,000 miles.When I got home, he had changed some of the contract to 60,000 but some of it was 72,000 miles. I complained on a comment letter that was sent and apparently it went to Honda. My salesman, who we like and both of our last two cars from, called me and said Honda wanted me to come in and talk to the finance manager. I ask for the manager but was sent a sales person from finance to tell me he was not available, could he help me. So I explained the problem and looked at the computer and told me that the first warranty had expired on miles (not true) and the second one was only for a year and 36000 miles and had expired on miles. First, it was for 5 years and 60,000 miles. Even if it had been as he said, it had not been a full year and we had not put 15,000 miles in a year on the car. As far as he was concerned that was the end of it. Maybe because we are older, they thought we wouldn't know any better. By the way on the 2015 Honda that I have been driving since June 1, 2015, I only have just over 8,000 miles on the car. As much as we liked our sales person, I will not buy another car from this dealership. More

Added warranties without telling me I was supposed to pay cash for a used car last December, but was convinced by finance officer to get a loan to build my credit. Then I was told I can I was supposed to pay cash for a used car last December, but was convinced by finance officer to get a loan to build my credit. Then I was told I can only make 2k down payment for loan to be approved. Then he added 3 warranties totaling a little over $2000 WITHOUT INFORMING ME. I already complained (was told finance officer was no longer connected with them) and talked with Coxi. 2 of 3 warranties were canceled. Talked with GM and he did a good job reiterating it was my fault for signing loan agreement without double checking the fine print. Then I was given a hard time regarding the 3rd warranty. Still, he gave his word that amount for 3rd warranty will be reimbursed. This was early January and it is now April. Where is it??? It is indeed my fault for not checking the loan agreement. I live 90+ miles away, been there whole day and just wanted to go home and get the transaction over with and I trusted them. However, for the Honda of Clear Lake management to push the blame entirely on me must mean it's acceptable if I didn't notice it? Is this the moral standard you hold your employees to? A finance officer's job is clear-cut - it's to facilitate payment/loans and explain it to customers, including additional services and expenses isn't it? Having missed mentioning $2000+ worth of warranties added because there were too many things happening during that transaction is not an excuse when it is clearly part of his job. More

Honda of Clearlake knows customer service Bennett Johnson made it easy to buy and did not waste my time. I highly recommend Honda of clearlake for the best deal and customer service 5 stars al Bennett Johnson made it easy to buy and did not waste my time. I highly recommend Honda of clearlake for the best deal and customer service 5 stars all day long. More

BAIT AND SWITCH BEWARE! Waste of time! Thank you Coxy and Alberto for wasting my family's time! We started our day here 5 hrs ago after seeing an ad on multiple website. I called and confir Thank you Coxy and Alberto for wasting my family's time! We started our day here 5 hrs ago after seeing an ad on multiple website. I called and confirmed a quote for the car and validated all detailed. I had my dad and brother meet me here so we could check out the vehicle . When we got there, the advertised mileage became 10K higher and the price increased by a grand for the exact same vehicle that I was quoted for earlier in the day. We were told a bunch of work had been done of the car and that is why the value went up. Funny they forgot to mention all of that on the phone. Also, funny that they didn't correct me when I mentioned the advertised mileage on the phone. Regardless of the xx, we came to an agreement on the price and the sales guys said they couldn't give us the price until the manager left and told us to come back a few hours later. We should have left at this point but didn't want all of the time and effort to go to waste so we waited. We came back a couple of hours later and the sales guys told us they would not honor the deal because the manager would see the deal sheet in the morning and be upset. Seriously, what the xxxx was the point of making us wait. I honestly don't think they folks wanted to make a real sale. They had no empathy for wasting over 5 hrs of our time only to give us a run-around. This is by no means how a professional dealership conducts business. During our 5 hrs here, we came across several sales people and managers and all of them should be re-trained to provide professional service. I am so furious right now that I want to personally contact someone at Honda Corporate and take this to the highest level possible. Being a long time Honda customer, this is the most disappointing experience I have ever had. I will NEVER do business with this dealership ever again and recommend that ANYONE looking for a Honda, visit any of the other major Honda dealers in the greater Houston area. Trust me you will leave this place disappointed! More

Terrible service from the service department. Call the service department to see about a side airbag that went off for no reason while driving down the highway. Honda of Clear Lake was called spec Call the service department to see about a side airbag that went off for no reason while driving down the highway. Honda of Clear Lake was called specifically as they had done the factory recall work on the airbag issues a year ago (1/2016). Service clerk would not honor or look into issue without a diagnostic fee. The service department seemed to be putting up a wall and distancing themselves from this work they had done in the past. I have had several cars in the past with airbags and not once has any of them have gone off without reason to. Bottom line is why did it go off for no reason? To find out why for my safety and the safety of my passengers. It appears that Honda of Clear Lake may have done faulty recall work and they do not want to own up to it because it would be a monetary loss for them. I had just wanted Honda of Clear Lake to look into the problem as they are responsible for it as they did the past recall work on it, but the service clerk did not want to touch this without a diagnostic fee knowing it could be there fault for sure. Honda of Clear Lake why don't you honor your work and have a look at the issue to see what happened before grabbing at my wallet especially with a problem involving safety and the work was done by their mechanics. Poor poor customer service. No resolution. Had to hang up and call Honda corporate. Hopefully I will get a resolution from corporate. They got a 1 star from me because I could not give them a 0 or negative star rating. 2006 Honda Accord. More

Great internet buying experience! Thank you so much to Steve & Joshua. I had the best car-buying experience thanks to your talented teamwork. I have never had such an easy, painless, Thank you so much to Steve & Joshua. I had the best car-buying experience thanks to your talented teamwork. I have never had such an easy, painless, and honest car-buying or test driving experience. Even after viewing the Honda Pilot Touring model at several Houston dealerships, and test-driving the vehicle at least twice before, Joshua was the first to provide such a thorough demonstration of its capabilities -- making me much more comfortable in my decision to purchase this SUV. Even though I was reluctant to trade in my much-loved Buick, I left feeling more than satisfied with my purchase and above all, like a member of their Honda family. Thanks also to TJ in the Finance Department for working to get me the best interest rate possible, and to the GM for coming out and thanking me for my time and purchase. I have already told friends and family that they should strongly consider Honda Clear Lake for their future vehicle needs! More

Honest and reliable The salesman was very honest and nice. They are very helpful and patient. They explain everything to you and answer all your questions and concerns. The salesman was very honest and nice. They are very helpful and patient. They explain everything to you and answer all your questions and concerns. More

Stellar Customer Service My time means a lot to me, so the past few cars that I've purchased has been done via the dealership's internet team, as it tends to cut down negotiat My time means a lot to me, so the past few cars that I've purchased has been done via the dealership's internet team, as it tends to cut down negotiating time, drastically. Joshua and Steve were thorough, professional, and honest. Joshua took ample time after the sale to go over many of the car's features - his knowledge of Honda products is vast (especially for his tenure - which is closing in on a year). I have purchase many cars (since I was 16) and in those three decades this is hands down the best experience I've had purchasing a car. I also want to note that I've tried to purchase twice before with this dealership (in 2000 and 2009) and ended up walking out in disgust. I couldn't believe the improvement - third time was a charm. Anyway, if you've had problems in the past - you may want to reconsider and give this team a try, because it's evident to me how vast an improvement this dealership with superior training to its sales team. More