Honda West

Oil Service I believe they did everything for service correctly but with NO car wash , I didn't specifically didn't say NOT too. I just noticed that they cleaned I believe they did everything for service correctly but with NO car wash , I didn't specifically didn't say NOT too. I just noticed that they cleaned my windows More

The way I'd expect to be treated at Lexus except no car wash Very professional. I came in to Honda West by appointment on an airbag recall. My vehicle was ready when they told me it would be. Very professional. I came in to Honda West by appointment on an airbag recall. My vehicle was ready when they told me it would be. More

Great Customer Service Was just in a few days ago for oil change service. I asked for my favorite service advisor Karla. Karla was and is a wonderful representation of Hon Was just in a few days ago for oil change service. I asked for my favorite service advisor Karla. Karla was and is a wonderful representation of Honda West great customer service. Everything went well, as usual! Car wash, too! Great! PS, if Karla is not there, I want Carol! She's great too and my other favorite! I feel a bond with them and a nice comfort level so I don't have to stress over the car! Thank you. PS, Since my car is a 2004 model I would like to see a DATE along with mileage for next recommended service timeframe like you used to provide on my windshield. I rely on the dates, not the mileage. Thank you, More

fantastic service! My husband and I bought a Honda Civic last night and we had a very positive experience. Carlos, who sold us the car was very kind and patient. Not onl My husband and I bought a Honda Civic last night and we had a very positive experience. Carlos, who sold us the car was very kind and patient. Not only did he stay way past closing but helped explain several features of the car and how they worked. He was an excellent salesman, not pressuring us at all and just very helpful. We then finished off the sale with Armen. He too was extremely patient and helpful! Thanks Carlos and Armen for the great experience buying a car!!! Kathy and Scott Mitchell More

Had a bad experience, good employees worked hard to fix it We put down a $4,500 down payment on a used car, and were instructed to bring our trade-in back in 2 days, when the salesman (Shubau Wong) would be wo We put down a $4,500 down payment on a used car, and were instructed to bring our trade-in back in 2 days, when the salesman (Shubau Wong) would be working next, so we could finalize the deal and Mr. Wong could earn his commission. In the interim, the finance manager (Armen) added a $2,000 warranty to the price without asking us, so I called and sorted that, feeling extremely frustrated already. On our way in to the dealership on the day we were supposed to close, Shubau Wong called and informed us that they had SOLD OUR CAR to another customer, and that we only had a casual contract. I was shocked, but he didn't seem bothered at all, saying we should come test drive other cars (would you?). Updated: The dealership made amends and had an equivalent car shipped in for us for the same price. The Sales manager (Chris Baum) and our salesman (Shubau Wang) were very apologetic and did the best they could to remedy the situation. Everyone makes mistakes, and it means a lot when people admit and correct them. More

Great customer service First time at Honda West Service department and I did not know what to expect, I was welcome and told my car will be ready in an hour, I received call First time at Honda West Service department and I did not know what to expect, I was welcome and told my car will be ready in an hour, I received call in 45 minutes, it was great experience. More

Satisfied customer Appreciate knowledge, efficiency and care exhibited by service representative Karla Gunther when I take my 2006 Ridgeline in for service and maintenan Appreciate knowledge, efficiency and care exhibited by service representative Karla Gunther when I take my 2006 Ridgeline in for service and maintenance. She is an asset to your organization, Ridgeline is my third Honda, all purchased and maintained by Honda West and predecessor Falconi Honda. Do not like the styling of new Ridgeline. More

Checkup was great... My experience was great All of my concerns were addressed... My car is now functioning better than ever...! The service man was so helpful and polite... thank you...E. Gardn All of my concerns were addressed... My car is now functioning better than ever...! The service man was so helpful and polite... thank you...E. Gardner More

Service attendants break your ask you pay fix! Service attendants personal reason break your car down, and call you pay to fix bill, by Gm manager. No customer service, not friendly and push out th Service attendants personal reason break your car down, and call you pay to fix bill, by Gm manager. No customer service, not friendly and push out the reason. They won't respond your car insider services department without pay. Be careful be sure your check the car before go in the service is good conditions. If not your will got extra speed at there. More

Disgusted doesn't even begin to cover it.... The service advisors are worthless - they lie to the customers. The service manager has no interest in providing good service either. I was lied to ab The service advisors are worthless - they lie to the customers. The service manager has no interest in providing good service either. I was lied to about my warranty coverage, went over an hour out of my way, only to have them not do what was promised. I would never buy another vehicle here, and will take my business elsewhere. I will tell everyone I can about this - what a miserable experience. More