Honda West

Bought my 2008 CR-V from Findlay Honda in Henderson (THANK GOD) I recently moved to the west side so I started to take my vehicle here for service, oil changes etc. A few weeks after the third one my w (THANK GOD) I recently moved to the west side so I started to take my vehicle here for service, oil changes etc. A few weeks after the third one my wife and I noticed the tray under the passenger seat was missing so I decided to stop by there and see the service director about it. In so many words he told me there was nothing they could do about it and that his crew were on security cameras and that they could not get away with that. My wife and I are the only ones who are ever in the car, besides them when they change the oil and wash it. My wife also had some important papers stored in that very drawer that is now missing. I told them that I would do my own oil changes from now on, and did. When I went to do the oil change myself I happened to notice that my emblem (i-VTEC) on the top of the motor was now missing also...I'm sure it was there as I have pictures of it a few months earlier. DO NOT TAKE YOUR CAR HERE FOR ANY SERVICE!!! ...and if you do take video of evrything first...don't be a victim of a malicious, careless dealership... "I WAS." More

On March 28, 2011 I went to this dealership to purchase a new Honda. I immediately met with Cyrus. He kept trying to get me to purchase a used Honda, I kept saying, 'no, why would I spend the same amount f new Honda. I immediately met with Cyrus. He kept trying to get me to purchase a used Honda, I kept saying, 'no, why would I spend the same amount for less warranty and more miles. I want NEW!" I finally got him to give me the figure of $304 a month with 0.9% financing with $500 down, based on if my credit check would be good. I left and said I would return, as I didn't have time to wait. On March 29, 2011, I returned and filled out a credit application. After waiting over an hour, it was approved and Cyrus said that I would be paying $364.00 a month with 0.9% financing. I asked the reason for paying $3,600 more? He said, 'fees'. I said I wanted to see the 'fees'. He came back with the vehicle was now $3,600 more! I asked why. He said, he didn't know, the finance man would know. He came back and said, 'extended warranty'. No one even asked me if I wanted this service. I went to the manager with Cyrus and said I had to leave, as I was there 90 minutes and had another appointment. I said, can I get the original deal with 500 down and payments of $304. The manager said 'yes'. I then said I would be back the next day to purchase the car and sign papers. A friend of mine recommended I use American Express car buying help. I spoke with Anthony and told him my issues. He contacted Greg Smith at Desert Honda on East Sahara. I told him that I already gave Honda West my word, which I don't back out on, but if I had ONE problem, I would be at Desert Honda IMMEDIATELY. On March 30, 2011, I returned to Honda West and spoke with Cyrus and said, "Okay, I'm ready to sign papers". He said, 'we have a problem, we don't have THAT car, it was sold yesterday, but I have another car for you with a little more money." I said, 'good bye, I'm going to the east side, where they do have the car.' He said, 'wait, I will get you the nicer car for the same money.' I waited (while waiting, I contacted Greg Smith and he said, come on over) about 20 minutes. I walked back into the dealership and said, "I'm done waiting, I'm tired of waiting and I'm going to Desert East, Greg Smith, who has the car and won't rip me off!" I left with no apologizes from them whatsoever. I found out later that they didn't even have the car the second day I was there. I went to Desert East, worked with Greg Smith, who was fast, accurate, no scams, no xx, just fair! I rate Greg a 5 star service! I also was overcharged $500 by the west side too. After purchasing my car, I called Cyrus to let him know that I loved the car and was not happy with his lies, overcharging, etc. He said it was no big deal, it was only a $100 commission for him, NO BIG DEAL! I will NEVER recommend Honda West to anyone! More

I was interested in an 08 Honda Accord EX coupe auto. I came in at least 2 different times to the store and both times wasn't given the greatest service. The first time I came in I talked with a Sergio wh came in at least 2 different times to the store and both times wasn't given the greatest service. The first time I came in I talked with a Sergio who was helpful at first but when we talked prices he was unwilling to budge below MSRP. He told me it was 'special' and there was no way it was selling under MSRP let alone invoice. What kind of line is that? Was he willing to help me? I didn't think so, so we left. He never offered to let us test drive an Accord coupe let alone get in one. He didn't thank us on the way out either for coming in, considering I live on the other side of town it wasn't exactly a close drive. I also was quoted with a price of $21,896 for an 08 Accord EX coupe from the Internet sales guy, Tom. He tried to keep in touch and asked me to come in. The next day he emailed again and said that he was out of the coupe but had a EX-L coupe for $1800 more. Not what I needed. Trying to lure me in with a car you don't even have? I went in on a night we scheduled, he said he would be there that day until 8 so maybe we can work something out with the EX-L. I got there at 6:30 PM and guess what? No Tom in sight! The manager Ray Cordero said that he left at 4 PM that day, but he and Tom would call me back the next day to go over the car. I wait until the next afternoon and no call at all. Not even an apology from Tom not being there. Waste of my time. Not only that, but Tom never returned my emails I sent the next week after I asked if we were still working on getting me a car. My guess is greed took over and he sold the car for more of a profit on his end. Not in my interests at all and not appreciated after all the time I put in. I ended up going to another dealership and getting the car I wanted for $198 under invoice, on my first visit and with no unfriendly people or hassles. I was serious about buying, but wasn't going to be bullied around or laughed at or have my time wasted. My business went somewhere where it was appreciated. Honda West is one last place I would ever get my Honda. More

I was lied to several times, threatened to be beaten up by all off Pat Hickeys employees, was treated like I was a terrorist because I was trying to pay cash for a car. Pat Hickey threatened to tell my bo by all off Pat Hickeys employees, was treated like I was a terrorist because I was trying to pay cash for a car. Pat Hickey threatened to tell my boss about my attitude . They told me how to avoid IRS detection by making three separate payments of $9,000 to them. Then at the last minute after they already took my first $9,000 cash down payment they told me that my down payment was going to be reported to the IRS whether I buy the car or not. I demanded my down payment back at that point or I was going to call the police to get my money. They wrote me a check which I immediately took to their bank. They would not cash it. The next day it was cashable. <br><br>Sounds unbelievable, but it is true. I have former employees of his witness this. <br><br>Honda is a good car but this dealership is the worst in integrity. Hope I can persuade at least one person not to go there.<br> More