Honda Van Nuys

We are highly impressed with Jonelle Craig & Vanessa Palacio Jonelle Craig is an exceptional Honda service representative. We found her to be knowledgeable, honest and fair during our first and then multiple dea Jonelle Craig is an exceptional Honda service representative. We found her to be knowledgeable, honest and fair during our first and then multiple dealings with her over the past 2-3 weeks. Jonelle truly understands what customer service is all about. She promptly followed up and gave us direct and honest feedback at all times. The car was in and out on time and then washed!! We have been Honda customers for over 25 years and enjoyed outstanding service overall from the Miller Honda Van Nuys service center, plus solid, candid sales insights from the Miller Honda dealership through the years when looking to purchase cars. Unfortunately, we've had average to poor experiences with Keyes auto sales side in Woodland Hills with two different new Honda purchases then a few questionable service visits with the newly acquired "Keyes" service center in Van Nuys. After our last particularly distasteful Keyes service situation this summer, we were seriously about to try another Honda service center MUCH further from our home simply to avoid the "new" Keyes center. HOWEVER.....we gave the Van Nuys service center one last chance and we were THRILLED to discover Jonelle Craig and the Van Nuys service manager Vanessa Palacio!! They both went ABOVE and BEYOND without any idea that we were on the verge of leaving. The sincere care and concern that we were shown won us back! Thank you Jonelle and Vanessa! YOU are what Honda customer service is all about. That type of "old fashioned" attention is why we continue to purchase Honda and service our cars through the Van Nuys Honda service center! Jonelle is a shining star! We are deeply grateful for your help! Thank you to the "new" Keyes Honda service center! More

Fast, convenient and excellent customer service! I'd like to thank Tina from Keyes Honda for her exceptional customer service. Took my car for a service, and everything was done properly. I'd like to thank Tina from Keyes Honda for her exceptional customer service. Took my car for a service, and everything was done properly. More

Excellent Service Got oil change done. Excellent service and great communication from Omar Cabrera. Mr. Cabrera was friendly, courteous and gave comprehensive feedbac Got oil change done. Excellent service and great communication from Omar Cabrera. Mr. Cabrera was friendly, courteous and gave comprehensive feedback on the condition of my car after the oil change. More

Great Service Great service and very friendly staff, I called to make an appointment and they were able to squeeze me in within half an hour, always very helpful. Great service and very friendly staff, I called to make an appointment and they were able to squeeze me in within half an hour, always very helpful. More

Great Service Service on my automobil was great and people are very friendly, Key Honda always answers any questions you have and workers are very knowledgeable in Service on my automobil was great and people are very friendly, Key Honda always answers any questions you have and workers are very knowledgeable in their work More

Great service center I've taken my 2008 Honda Fit to Keyes Honda Service Center since I bought it new from them. The communication is great and the service is top notch. I've taken my 2008 Honda Fit to Keyes Honda Service Center since I bought it new from them. The communication is great and the service is top notch. I've dealt with several service advisors over the years and they have all been fantastic. The latest one I go to is Omar and he's great with letting me know what to expect in terms of how long the service will take and what it will cost. More

I have the best service adviser ever !!! I have the best service adviser in Allen Rostamo who is extremely knowledgeable and friendly and I've been working with him many years. Actually he is I have the best service adviser in Allen Rostamo who is extremely knowledgeable and friendly and I've been working with him many years. Actually he is the reason I'm working with KEYS Honda !!! More

Quick and easy! Made an appointment on the same day to have my oil changed and my adviser Oscar was very helpful and accomodating to my needs. I've only waited for a Made an appointment on the same day to have my oil changed and my adviser Oscar was very helpful and accomodating to my needs. I've only waited for a couple of minutes and my car is done and they also provide a free car wash for every oil change or any service. How neat is that? Will definitely come back. More

Honda Pilot (Jose Magana) Oscar my service advisor was very helpful and knowledgeable. Took cared of all of my concerns regarding my car. Would recommend my family and friends. Oscar my service advisor was very helpful and knowledgeable. Took cared of all of my concerns regarding my car. Would recommend my family and friends. More

Regular car service Ms Jonelle made me feel very welcome. She came to me when the service was done. Unlike the last 2 times, it was very frustrating. Ms Jonelle made me feel very welcome. She came to me when the service was done. Unlike the last 2 times, it was very frustrating. More