Honda Van Nuys

Ron Khayat and Carl in finance were amazing and so helpful. They both gave me such a smooth and accommodating experience. I am so happy I picked Honda. helpful. They both gave me such a smooth and accommodating experience. I am so happy I picked Honda. More

I love this Honda service in van Nuys. It's way better than the Santa Monica location. Miguel Cuenca is the best. He understands taking care of my car the best way possible- the service d It's way better than the Santa Monica location. Miguel Cuenca is the best. He understands taking care of my car the best way possible- the service details as well as budget advice. I will always bring my car here. More

Excellent customer service, Jorge was very knowledgeable and courteous. Highly recommend Honda of Van Nuys. and courteous. Highly recommend Honda of Van Nuys. More

Spoke to Natalie Chavez on getting my $ back from Gap insurance it’s been 2 mos and never got my refund and she doesn’t respond to email or Calls horrible customer service insurance it’s been 2 mos and never got my refund and she doesn’t respond to email or Calls horrible customer service More

Prices for service seem high, but the service is great. The representative who took care of me and my car was very knowledgeable and helpful. The representative who took care of me and my car was very knowledgeable and helpful. More

Great service, went above and beyond. Friendly staff. Great at communicating. Will definitely be back! Friendly staff. Great at communicating. Will definitely be back! More

They consistently offer fair and competitive prices, demonstrate honesty and transparency in all transactions, and ensure that the overall experience of working with them is both pleasant and profession demonstrate honesty and transparency in all transactions, and ensure that the overall experience of working with them is both pleasant and professional. More

Ibrahim was great showing me around and letting me see the car I ended up buying. Very friendly and helpful before and after my purchase. the car I ended up buying. Very friendly and helpful before and after my purchase. More

The sales person is very unprofessional, don’t know nothing about the car very sad nothing about the car very sad More

I had a deeply disappointing experience at Keyes Honda in Van Nuys. During a recent visit, Rudy, a parts associate, yelled at me, a customer. I immediately reached out to management for assistance, but I rec Van Nuys. During a recent visit, Rudy, a parts associate, yelled at me, a customer. I immediately reached out to management for assistance, but I received no response or update for an extended period. Today, Tuesday, August 13th, 2024, at 10:20 AM, I finally received a call from the parts manager. Unfortunately, the conversation only added to my frustration. The manager's response was dismissive and unprofessional. He essentially told me, "I'm sorry you took it that way," implying that the issue was with my perception rather than addressing the unacceptable behavior of their employee. He stated that their employee denied yelling, and since there was no "evidence," they would not take further action beyond possibly discussing tone with Rudy. The manager's repeated use of phrases like "you may have perceived," "you felt," and "miscommunication" was patronizing and insulting, as if I was not competent to recognize when someone was yelling at me. This approach not only deflected responsibility but also minimized my experience as a customer. I am disappointed by how this situation was handled. There was no accountability, no sincere apology, and no meaningful action taken. It seems clear that Keyes Honda in Van Nuys is more concerned with protecting their employees behaviors than ensuring a respectful and positive experience for their customers. I expected much better from a reputable dealership and am incredibly disappointed with this entire ordeal. More