Honda Van Nuys

routine services my experience at keyes on vannuys for excellent and I was well taking of by Jennifer at the customer services desk and everything when smoothly and ve my experience at keyes on vannuys for excellent and I was well taking of by Jennifer at the customer services desk and everything when smoothly and very fast services again thank you and yes I recommend there services at any time . More

Longtime customer Miguel always courteous and upfront regarding service needs and pricing. Been bringing family Hondas to him for over 10 years for servicing accords an Miguel always courteous and upfront regarding service needs and pricing. Been bringing family Hondas to him for over 10 years for servicing accords and civic. More

Best Customer Service I had the best customer experience at the Keyes Honda Service Center Jennifer Martinez, my service rep, was so professional and personable ... I need I had the best customer experience at the Keyes Honda Service Center Jennifer Martinez, my service rep, was so professional and personable ... I needed to wait for my car and the customer lounge was so comfortable that I actually fell asleep while waiting for my car ... very happy with the services they provided and the extra customer service I received, complete with a car wash and mints left for me in the console... thanks again Jennifer! More

Air Conditioner Miguel was very helpful. He was took time to explain the details of the problem. I was satisfied with the service and with the results Miguel was very helpful. He was took time to explain the details of the problem. I was satisfied with the service and with the results More

Good dealership and service center I have bought and leased two civics here. Great experiences both times. The service center is good also. Very accommodating and they have a nice big a I have bought and leased two civics here. Great experiences both times. The service center is good also. Very accommodating and they have a nice big and comfortable waiting room. The only thing I can say I don’t like is the high turn over rate with the service reps. I’m on my third one in a little over a year. More

Great service My service was great. Miguel is always really helpful and everyone at the service department always asks if you are waiting for anything and ask to se My service was great. Miguel is always really helpful and everyone at the service department always asks if you are waiting for anything and ask to see if you want anything. More

Service my car Every thing was great. They were very fast and friendly and fantastic. I recommend this service center to our friends and family. Thay are so nice. Every thing was great. They were very fast and friendly and fantastic. I recommend this service center to our friends and family. Thay are so nice. More

Bad customer setvice First when I called for an appointment , I Asked if Miguel Cuenca will be working that day and They told yes . When I got there Miguel wasn’t workin First when I called for an appointment , I Asked if Miguel Cuenca will be working that day and They told yes . When I got there Miguel wasn’t working that day . Service Manager was my advisor for that day . It took almost 2 hours for oils change and air filter ..I had to asked her twice about my car , When I went back and asked her about my car . She not even no my car was alrady done .She couldn’ Find my paper work because it was misplaced. She wasn’t helpful. More

Work - Excellent, "Inspection Report" - Not so much The maintenance performed at Keyes is on the highest level, professional and timely. Their complimentary "Inspection Report" however leaves much to be The maintenance performed at Keyes is on the highest level, professional and timely. Their complimentary "Inspection Report" however leaves much to be desired. The "inspection" performed during our latest visit included FAILs for repairs and maintenance already done, including some performed at this dealership. Items were obviously copied and pasted from a previous report. The inaccuracies of the current report lead one to question the veracity of the entire report. By including invalid FAIL items from report to report, a customer might end up ordering duplicated repairs or maintenance. At best Keyes' inspection reports are confusing, at worst they could certainly be considered deceptive. Keyes' inspection reports are a big FAIL. More

Perfect. Great service from the time I booked online until I got my keys. Got me all the info I needed. Just wish car wash was working, but it happens. Great service from the time I booked online until I got my keys. Got me all the info I needed. Just wish car wash was working, but it happens. More