Honda Van Nuys

Disappointed Service department did their best. Could do better on follow-up. Nothing good to say about service manager, Allison. Too busy to take my call and nev Service department did their best. Could do better on follow-up. Nothing good to say about service manager, Allison. Too busy to take my call and never called back. More

Great Everything was great service wise. Follow up from dealership was excessive though, I received about 12 calls, texts, emails but with only 1 actually p Everything was great service wise. Follow up from dealership was excessive though, I received about 12 calls, texts, emails but with only 1 actually providing me a link to take a survey. I had a great service but don’t need 10 emails saying you hope I enjoyed my service. More

Excellent Customer Service I brought my 2017 Pilot in for some warranty work. Everyone at the service center are very friendly and helpful, My service agent was Jennifer M. and I brought my 2017 Pilot in for some warranty work. Everyone at the service center are very friendly and helpful, My service agent was Jennifer M. and she was amazing and seemed to have a personal interest in making sure I left satisfied that the work was done quickly and correctly. I also love how they offer Lyft service to take you home and even send a car to pick you up when your car is ready. More

Excellent Service! Amazing service. Super professional and fast. I'm very satisfied and highly recommend. The service agent Miguel Cuenca was very helpful and caring whe Amazing service. Super professional and fast. I'm very satisfied and highly recommend. The service agent Miguel Cuenca was very helpful and caring when giving recommendations. More

Excellent service. I brought my HOnda Insight for service. i did not wait too long to be accommodated. The service agent (Tina BEll) was very helpful in giving me dis I brought my HOnda Insight for service. i did not wait too long to be accommodated. The service agent (Tina BEll) was very helpful in giving me discount. I am very satisfied with the service and will definitely be back for my next scheduled auto service. More

KEYES SERVICE REVIEW As always, KEYES SERVICE did an excellent job. Thanks to Omar & his team. Would highly recommended to others. And will happily return in the future As always, KEYES SERVICE did an excellent job. Thanks to Omar & his team. Would highly recommended to others. And will happily return in the future. More

I love coming here to get my Civic serviced. I have not had any problem coming to Keyes Honda. They're always accommodating and I have not waited over 5 minutes to be seen. And, as always, everyo I have not had any problem coming to Keyes Honda. They're always accommodating and I have not waited over 5 minutes to be seen. And, as always, everyone is willing to help. Jonelle is the same and was very friendly. Jonelle did not hassle me to get 2 recommended services that I declined but was understanding and politely told me that they can be done next time. I had no appointment and left in less than an hour. I can't forget to mention their awesome, clean and huge lobby, with good treats and beverages. More

Multipoint inspection I brought my 2009 CRV in for servicing and was given a multipoint inspection . My service agent Jonelle explained everything about the inspection, as I brought my 2009 CRV in for servicing and was given a multipoint inspection . My service agent Jonelle explained everything about the inspection, as a result I am able to fix the items that have failed and know ahead of time the cost so I can plan my repairs to fit my budget. With Jonelle’s help we pinpoint the most critical so my CRV runs safe and well till my next appt. The waiting room is clean and pleasant, with free coffee , water , fruits and best of all freshly baked cookies. The seats are comfortable and there is always interesting programs on the tv. More

Poor Service I brought my 2015 Honda Fit for an oil change and tires checked. I made an appointment and still had to wait another twenty minutes. No apology from I brought my 2015 Honda Fit for an oil change and tires checked. I made an appointment and still had to wait another twenty minutes. No apology from Chris the Service Rep was provided for the delay. Also no one came to me in the waiting room to let me know when the car was ready. I went and looked for my car. I would never use Chris again. It’s sad when you see five Service Reps with nothing to do and they can’t help their colleague when there is a line waiting for him. I think the system needs to be re- Vamped. More

15 Year Old Car still running like it's new I drive a 2003 Pilot that still runs like it's new and I believe that is because I have always taken it to the Honda Service Center where I bought the I drive a 2003 Pilot that still runs like it's new and I believe that is because I have always taken it to the Honda Service Center where I bought the car. I feel that no one knows a Honda better than the service center that specializes in that car. It was originally Miller and now it is Keyes and the services has remained top of the line. This is a great service center and I will continue to take my car there as long as I own the car! More