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Honda Van Nuys
Van Nuys, CA
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Very disappointed. Brought my car in to be serviced even though the oil had been changed just a month prior. They told me over the phone it would be around $50, when I g Brought my car in to be serviced even though the oil had been changed just a month prior. They told me over the phone it would be around $50, when I got there they said they could just do a routine check for free but a few hours later called to say I have some servicing they highly recommend that would cost around $300. I went ahead with it, honouring my car's dealer. After 10-20 mins within leaving the service center, the tire pressure warning light lit up and when I called the service center they went back and forth between saying it should be fine or to bring it in. Eventually they told me to just check it myself, Omar was very helpful over the phone but the girl I initially spoke to laughed at me and didn't care at all that I was so distressed not knowing if my car had been properly serviced after paying more than I could afford for a fairly simple procedure. On top of all of that they said they would clean my car after they serviced it but the inside of my car was in the same state I had left it in. Very disappointed. More
Room for improvement Staff is friendly but service center is not equipped to service tires. After car was serviced I had to take my car to a tire shop to troubleshoot my Staff is friendly but service center is not equipped to service tires. After car was serviced I had to take my car to a tire shop to troubleshoot my tires because the tire pressure service light wont go away. So i took my car to a tire center and they pulled a nail from one of the tires that did not even puntured through and adjusted tire pressure. Problem solved. More
Positive Experince I had a pleasure experience at your dealership. Hagop Tutunjian is very friendly and knowledgeable. I truly appreciate his hard work and dedication to I had a pleasure experience at your dealership. Hagop Tutunjian is very friendly and knowledgeable. I truly appreciate his hard work and dedication to excellent customer service. I would definitely recommend your dealership and Hagop to my friends, family members and co-workers. More
Oil Change Excellent customer service! I was helped by Omar and I couldn’t be more happier in knowing that my car was well taken care of while getting serviced f Excellent customer service! I was helped by Omar and I couldn’t be more happier in knowing that my car was well taken care of while getting serviced for an oil change. The explanation and breakdown on the service requirements is exactly what a girl like me needs. I loved the complimentary car wash and the bottle of water left inside my car to enjoy as I drove off. My car has a little over 160k miles and it feels great!! I hope my car service is this great when I get a new car. More
Excellent Service Department - very professional and honest! I purchased my 2017 Honda Civic Hatchback at Keyes Honda in Van Nuys and I also get it serviced there too. Both their sales and service department are I purchased my 2017 Honda Civic Hatchback at Keyes Honda in Van Nuys and I also get it serviced there too. Both their sales and service department are very professional, honest and friendly. The service department is very knowledgeable and accommodating. Great customer service and I feel appreciated. I love the fact that they are open on Sundays, they wash your car after every service (even just for an oil change) and they use Lyft so that I can get a ride from and to the dealership. I had an issue with my car's remote entry and after reading different posts on forums, many dealerships couldn't diagnose the problem. Keyes Honda quickly diagnosed the problem and fixed my car so quickly. Jonelle is my service adviser and she's really smart, friendly and helpful. Their technicians are highly skilled professionals. They really value me as a customer. More
Great and honest staff . Highly recommend working with them. Their pricing was the best...which is the most important part. But they were kind and honest and quick in making . Highly recommend working with them. Their pricing was the best...which is the most important part. But they were kind and honest and quick in making the deal happen More
Great job as always Miguel, is always pleasant to work with, and takes good care of our Civic. I love that they always wash the car before giving it back Gracias! Miguel, is always pleasant to work with, and takes good care of our Civic. I love that they always wash the car before giving it back Gracias! More
Great customer service! I gave 4 out of 5 stars because of the long wait time however I like the customer service and how you can track in your email if Your car is done I gave 4 out of 5 stars because of the long wait time however I like the customer service and how you can track in your email if Your car is done More
Fantastic experience! I have never had such an easy and positive car service experience. Each staff member was helpful, efficient and really demonstrated that they care ab I have never had such an easy and positive car service experience. Each staff member was helpful, efficient and really demonstrated that they care about my business. Brava Jennifer Martinez — she knows what customer service is really about. Thank you Keyes Honda! More
Excellent Customer Service I have been taking my vehicle to this service center since I got my Civic. Jennifer Martinez my service advisor is always helpful and very knowledgeab I have been taking my vehicle to this service center since I got my Civic. Jennifer Martinez my service advisor is always helpful and very knowledgeable. This service center is very organized. Highly recommended!!! -Paolo M.- More