Honda Van Nuys

Excellent Service!!!! My Honda Accord has been serviced By Keyes exclusively. They were close to my Work which made Service very convenient for me. I always am offered a Ub My Honda Accord has been serviced By Keyes exclusively. They were close to my Work which made Service very convenient for me. I always am offered a Uber to take me to work, and it was EASY to drop off with my scheduled appointments. The Best PART, my Service Advisor Omar.....always does an amazing job. Keeps me updated about my Vehicle, and has the right combination of professionalism with a personal touch. All of the people who work in Service make me feel like I am important and a valued Client.....My Vehicle is always clean, and a fresh bottle of water waiting for me when I pick up. Nice work Omar and all of the staff in Service! Thank You More

Sloppy service Went for a scheduled oil change, thinking I would be done in 45mins to an hour (had an appointment even). Surprise! I had to wait more than 3 hours an Went for a scheduled oil change, thinking I would be done in 45mins to an hour (had an appointment even). Surprise! I had to wait more than 3 hours and after pressing them a couple of times, it was done. Their explanation? Oh, we were backed up. Heard that many times before. More

Miguel in service is just plain awesome! Miguel has been taking care of my 2003 Honda Pilot almost from the beginning and is always helpful, courteous and never stressed - even when everythin Miguel has been taking care of my 2003 Honda Pilot almost from the beginning and is always helpful, courteous and never stressed - even when everything around him is. Highly recommend Miguel !!! More

Almost perfect Keyes Hondad in Sepulveda! Great service adviser Christian. He updated me promptly, arranged my transportation & courteous. However, when I picked up my car, someone (Not Chris Great service adviser Christian. He updated me promptly, arranged my transportation & courteous. However, when I picked up my car, someone (Not Christian) pointed my car and just handed my key and left the protective plastic seat cover & dirty paper. I removed and cleaned it myself. Overall, still a great Honda Service place. More

Professional and Efficient Just had my Clarity serviced for the first time. The entire process was smooth, from scheduling the service to check in, and finally pick up. Thank yo Just had my Clarity serviced for the first time. The entire process was smooth, from scheduling the service to check in, and finally pick up. Thank you for professional and efficient service. More

Best overall customer service! I had a great experience at Keyes Honda and was given a great a deal for my car trade in and came out with a great deal on my new Honda Civic Si. The I had a great experience at Keyes Honda and was given a great a deal for my car trade in and came out with a great deal on my new Honda Civic Si. The customer service was great and the process was quick. I’m a fan of Honda vehicle’s and the 2019 model is amazing! More

Outstanding Service! I'm always impressed with Mr. Miguel Cuenca's outstanding customer service. His willingness to always provide excellent service is beyond my expec I'm always impressed with Mr. Miguel Cuenca's outstanding customer service. His willingness to always provide excellent service is beyond my expectations! Thank you Miguel for always doing your very Best! I really appreciate your professionalism. Looking forward to working with you again. I feel valued and cared for every single time. Sincerely, Norma Isabel Hernandez More

Christian at Keyes Honda is a Horrible Service Adviser I came in on a Saturday at 11:45am WITH AN APPOINTMENT and was assigned to Christian. First, he told me a price that was $20 more than what I was quo I came in on a Saturday at 11:45am WITH AN APPOINTMENT and was assigned to Christian. First, he told me a price that was $20 more than what I was quoted when I scheduled my service online. He gave me a hard time about honoring the price online and then said he could do it for the same price but they would need to use lesser quality oil for my oil change. He checks me in, or so I thought, and then tells me it will take about 4 hours. I ask For a Lyft ride home and he says he will call me in a few hours to let me know the status of my car. The service center closed at 5pm on this particular day and it's already 4:30 and I haven't received a call from Christian. I decided to call in and when I get transferred to him, he seems confused for a moment and looks me up in the system with my phone number. He puts me on hold and then comes back online to say that he will have my car ready by the end of the day! At this point it's already 15 minutes before closing, my car hasn't yet been serviced, and I'm' still at home!! I ask him does that mean my car hasn't been serviced yet and he says yes. He fails to admit that he completely NEGLECTED MY PAPERWORK, he offers NO APOLOGY, and doesn't even offer to complementary service my car another day. When I ask for complimentary service for the inconvenience, he has the audacity to say he can't get the car serviced if I'm not going to pay!! I have a family member take me to pick up my car and he again has no remorse or any offer of apology for what he has done. Unfortunately, the manager wasn't there, but Ivan and Jonelle end up helping me out and Jonelle offers to take care of the car the next day completely complimentary!! DO NOT SEE CHRISTIAN. He is completely neglectful, incompetent at his job and only in it for the commission. More

Service The Keyes Honda team treated me so well especially Jennifer Martinez my service consultant who assisted, helped and explain to me what service to be d The Keyes Honda team treated me so well especially Jennifer Martinez my service consultant who assisted, helped and explain to me what service to be done. More

Miguel and Keyes Hionda Van Nuys service is awesome! Took my car in for the recommended Oil Change service and had a very quick, easy and friendly experience. I even was able to get an appointment last Took my car in for the recommended Oil Change service and had a very quick, easy and friendly experience. I even was able to get an appointment last minute on the same day! The service advisor was Miguel and he's helped me several times before. He is absolutely the best - super nice and knowledgable!!!! Overall very happy with excellent service at Keyes Honda Van Nuys - recommend highly! More