Honda Van Nuys

Good Service Department I have taken my car to this dealership for repair since I bought the car in 2003. My Honda Pilot has been a real workhorse and Keyes Honda keeps it ru I have taken my car to this dealership for repair since I bought the car in 2003. My Honda Pilot has been a real workhorse and Keyes Honda keeps it running like the first day I drove it brand new off the lot. It isn't always inexpensive to have it repaired at a dealership, but I always know I get genuine Honda Parts and the mechanics working on my car are the most knowledgeable about my car. More

honset & excellent service I have been taking my Civic here for 5 yrs now, they are honest, and giving me excellent service. Every time I check in to Miguel, he always giving m I have been taking my Civic here for 5 yrs now, they are honest, and giving me excellent service. Every time I check in to Miguel, he always giving me the best service! I really highly recommend this place and him to anyone. More

Car Maintenance Mark was wonderful to work with very professional. My car got serviced and he recommended additional items my car needed. Great customer service! Wi Mark was wonderful to work with very professional. My car got serviced and he recommended additional items my car needed. Great customer service! Will continue to take my car to Keyes :) More

Service on my car due to Recall Keyes Honda Service Center personnel very polite, competent, efficient. Waiting room clean with nice amenities such as coffee, cookies, fruit making a Keyes Honda Service Center personnel very polite, competent, efficient. Waiting room clean with nice amenities such as coffee, cookies, fruit making any wait time pleasant. More

Trustworthy I have been taking my CRV here for service for the past four years. They are always courteous and The service for my car is always timely. I have been taking my CRV here for service for the past four years. They are always courteous and The service for my car is always timely. More

Disconcerting First I called for appointment and asked that I be told if van could be fixed within the one week I could leave it at the dealer. The person on the ph First I called for appointment and asked that I be told if van could be fixed within the one week I could leave it at the dealer. The person on the phone kept telling me I had to bring it in first. I explained I did not want to make an unnecessary trip if the CD player could not be replaced in one week. She ultimately simply hung up on me. So I made the appointment on line. When I went to dealer I was assured it would be ready in one week. When I then checked the day before picking it up, I was told they did NOT have the new CD player and it would NOT be ready. When I said I would pick it up anyway and forget the CD player, I got a message within 5 minutes that they had suddenly found the CD player and it would be ready. I was told their Fed X had just arrived although earlier I was told they had received their Fed X for the day and there was no CD player. Why they used 5 day Fed X rather than 2 day, was never explained. Jonelle was efficient and seems good at the details of her job but her customer relations skills are not very good. She is cold and officious, but as I said, seem competent at the other essentials of her job. In general, the service facility seems well run and my previous experiences have been good, but this one was quite problematical and the initial telephone service was dreadful. More

Painless experience First Honda and first service. It was a good experience and time flew. Waiting area was clean and I was in/out in no time. First Honda and first service. It was a good experience and time flew. Waiting area was clean and I was in/out in no time. More

Excellent service overall! Miguel Cuenca is a pro and the lyft ride was very convenient. Got an explanation about importance of tire rotation to extend their l service overall! Miguel Cuenca is a pro and the lyft ride was very convenient. Got an explanation about importance of tire rotation to extend their life and drive quality More

Awesome! We had a great experience! Professional staff, kind, and courteous. The staff was responsive and welcoming. Victor was wonderful with us. He was profe We had a great experience! Professional staff, kind, and courteous. The staff was responsive and welcoming. Victor was wonderful with us. He was professional and worked to get us the best offer he could. Thank you! More

Sliding door and brake repair Mark was very attentive and kept me informed. A key part was not in stock, and unfortunately took a day to arrive which delayed the completion of the Mark was very attentive and kept me informed. A key part was not in stock, and unfortunately took a day to arrive which delayed the completion of the service. Once the part arrived, the work was completed promptly. The locking lug nut key was stuck in my glove compartment, but they were able to remove the wheels after some effort. Final price was kept within the quote. Great job. More