Honda Of Bay County

Awesome experience! They really bend over backwards to get you that great deal on a new car. A+ for a great car company. Honda's are a great car and it shows by the peop They really bend over backwards to get you that great deal on a new car. A+ for a great car company. Honda's are a great car and it shows by the people that make that happen. More

Deal of the Century! I came in looking for a used car to fit my budget. I had been pre-approved through my bank, check in hand. Steve greeted us and showed my interests on I came in looking for a used car to fit my budget. I had been pre-approved through my bank, check in hand. Steve greeted us and showed my interests on the used lot. I test drove a used SUV with no warranty. I liked it and he ran the #'s. At my banks finance rates the payments were still high. Steve asked if he could run our credit, we agreed. He came back and told us he could get us into a brand Honda for less monthly Payment than the used car. We smiled. He said lets pick out you new car. I chose a CRV... Never thought i'd be driving a new car. Well with all the discounts given by Honda Corp. I'll never have any worries for years to come. Thank you toy salesman Steve and our finance Guru Louis we had a amazing experience. Kudu's! More

Extremely overpriced service Before buying a Honda be aware that the Service Maintenance costs can be significant. My sisters 2001 Honda CR-V developed a slow leak around the o Before buying a Honda be aware that the Service Maintenance costs can be significant. My sisters 2001 Honda CR-V developed a slow leak around the oil pan gasket. We took it to Honda of Bay County (Panama City, Florida) and were quoted close to $500 to replace the oil pan Gasket. $500 – I was shocked. I expected it would be high due to being a dealership but $500 for an oil pan gasket, a job a back yard mechanic could do in an hour? This was beyond high… it was outrageous. Honda may be a good car to buy but stay away from their service departments More

Mr Davis was very rude! Thought he was a real smart mouth. Every time I had a question he had a one liner and he thought he was funny. If this is the type of people I have to deal with I will have to p mouth. Every time I had a question he had a one liner and he thought he was funny. If this is the type of people I have to deal with I will have to purchase somewhere else. More

Bay County of Honda made our buying experience very pleasant. Our salesman, Jessie, was helpful, courteous, and professional, We are very happy with our new vehicle! pleasant. Our salesman, Jessie, was helpful, courteous, and professional, We are very happy with our new vehicle! More

Honda Service Department in Panama City, Florida First Honda Service Department in Panama City, Florida First of all, I called in to request an appointment to have my brakes checked, They were making a Honda Service Department in Panama City, Florida First of all, I called in to request an appointment to have my brakes checked, They were making a squeaking noise. The advisor on the phone said he could get me an appointment for the next day (Saturday, April 14, 2012)at 9:45am. When I arrived about 5 minutes before my scheduled time, the Advisor at the service department told me they would get to me as soon as they could. I advised I had an appointment. The Advisor said the appointment was for me to talk to an Advisor, not an appointment for service. I complained what good is an appointment if you are taking people on a First-Come First-Serve basis. I could have not made the appointment, and gotten faster service by just driving up. I live approx. 1-1/4 hours away from the dealership, and had to wait in the waiting room fro my brakes to be repaired. About an hour after waiting, the Advisor came in and told me it was my rear brakes, and they could get started on them right away. I told them fine, but I thought they had already started on them. About an hour later, the Advisor said they were almost done, and would take about another 15 minutes. About 30 minutes later, I asked how it was going, and the Advisor said the mechanic was taking the car for a test drive, and the mechanic had cut his hand working on my car. I was sorry for the mechanic, but I complained I had been there over three hours, and was the last one to leave from the waiting room. Others had been gone for a good while. I complained I had never had this kind of trouble at an other Honda dealer, and I would not be back. The Advisor and some other lady who worked there told me it was Saturday, and they only had a skeleton crew. I explained that they should not have given me an appointment in that case. They told me, in about two more weeks, they would be moving to a new dealership, and more people in the service department. I told them, don't count on seeing me there. The same people at this service department would be there, and I will not be there. They were very apologetic, but all in all, it was the worst experience I have ever had from a service department. I would not recommend this dealership's service department to anyone. I felt like I would be willing to buy another type of car,rather than a Honda to go through this again, and I am on my 4th, maybe 5th Honda. More

After buying approx 10 new cars in my lifetime, this was with out a doubt the very worst buying experience ever. Double xx all figures before you sign on the dotted line, trust me. with out a doubt the very worst buying experience ever. Double xx all figures before you sign on the dotted line, trust me. More

One of the best places to purchase a new or used vehicle that you know you will have the security of honesty and reliability!!! They have a very dignified staff working there!!1 I will definitely be returni that you know you will have the security of honesty and reliability!!! They have a very dignified staff working there!!1 I will definitely be returning!!!! More

Lies, lies, and more lies. The story of my horrific experience with this dealership is so long and detailed you wouldn't want to hang around to read. So, I am going to sum up my "haggle free, hassle fr experience with this dealership is so long and detailed you wouldn't want to hang around to read. So, I am going to sum up my "haggle free, hassle free" experience. I received a price quote through USAA Car Buying program for $0 over invoice. The dealership did not have what I wanted in stock and said they would look around. They dragged their feet, I looked around and found what I wanted at another dealer. Jason told me he would try and find a swap. After several days of no answers, I went to the dealership and asked what progress we had made. Jason said he found the car I wanted in Carolina and I'd have to pay a locating service fee and pay the time it took for someone to go get the vehicle. Told me that the additional parts on the car were being giving to me at invoice, but would never show me the invoice or proof that it was being given to me at cost. The following are listed lies and deceptions I was told 1) Lie: "We had to get the car from a dealer I occasionally trade with in Carolina," Truth: It was the car I had located and told him about- in Georgia. 2) deception: When I went back to the finance guy to pay for the car etc. there was an unexplainable additional $500 tacked on to the price I had agreed upon. When I pointed it out, Lorenzo (finance guy) told me it was the price of the items i added on plus some tax for installation charges. Then he told me he had accidentally keyed in an additional charge for key replacement. I told him my addl warranty charges were listed out further down on the price sheet. Then he said it was the delivery fee, and I told him that that was included in my original quote. Truth: They had tried to slip in an additional $500 to the price and see if I caught it. 3) Lie: When explaining warranty options Lorenzo stated the warranty was limited "3 years 36000 miles". I asked, "isn't the powertrain also under warranty for 5 years?", and he said "no it is not." Truth: Reading the warranty paperwork in the Pilot-- the powertrain is covered for 5 years. There were several other issues, but these are the big ones I wanted to point out- which are enough for me to never recommend this dealership to anyone- even my worst enemy. More

I can truly say that, since this was my first experience buying a Honda, I wish I had bought a Honda before! From the dealership's management to the salesman who totally SOLD me on my car, I have never fel buying a Honda, I wish I had bought a Honda before! From the dealership's management to the salesman who totally SOLD me on my car, I have never felt more at ease making a car purchase. THAT says a lot. Matt, my salesman, was professional, pleasant and knowledgeable. He was a breath of fresh air when it comes to your typical "car salesman". I understand the dealership, HONDA OF PANAMA CITY, is building a new and better location. I can't wait to see the new site. More