It was clean all the technicians and we’re doing a good job. The service writers were courteous and click.

Purchased four Hondas in the last 30 years from Bay/Marshall Honda. Great routine service.

Best, most professional group of people ,and very knowledgeable - can’t wait to visit them again

Fast, professional, thorough. My service advisor, Dennis, is knowledgeable, friendly, and willing to explain in detail. Visiting any other dealership for service was always a chore; I feel good about my service visits here.

Scheduling apparently done through a call center in TEXAS! They told me it would be a 5-6 hour job AND I was not allowed to wait at the dealership. Had my husband pick me up-not his ideal plan for his day. Just as we turned onto our street, I got the call that it was done. Couldn’t have been much more than an hour’s job. Waste of time and gas for that! It probably took about two years to get this fixed. Not a good timeline there! We were always waiting for there to be a fuel pump issue. Scary since the van is ou trip car. How can we avoid this call center issue from now on?

Service advisor needs to listen to the customer more than try to figure out why a customer is bringing in a vehicle. This will avoid going back and forth and avoid any confusion or rigmarole. I brought my vehicle in for an issue with the fuel system as my injectors were replaced via recall from Honda February of 2024 after having to wait three months for the parts to arrive. The website of “my Honda.com” where I log in and have my vin and info at showed a recall on the fuel pump and being my vehicle is doing what it was doing prior to the fuel injectors being replaced I wanted them to check on this matter so I scheduled online to bring the Pilot in. I had to ask for a manager because either the advisor was not understanding English or doesn’t understand what she was reading on the screen from prior visits. I shouldn’t have to wait 45 minutes to explain why I am there and what needed to be looked at.