Honda Of Bay County

My experience with Alex as my Service Advisor was steller! He’s very knowledgeable and did a great job keeping me in the loop throughout my appointment. steller! He’s very knowledgeable and did a great job keeping me in the loop throughout my appointment. More

My experience with Service Advisor, Alex, was stellar! He was very knowledgeable and great at keeping me in the loop throughout my appointment. He was very knowledgeable and great at keeping me in the loop throughout my appointment. More

This dealership’s service department is a rip off! A couple of months ago I was new in the area and had some engine problems so I went to this dealership. The service manager told me it would cost a A couple of months ago I was new in the area and had some engine problems so I went to this dealership. The service manager told me it would cost about $8000 to fix my car the “ right” way or about $7000 to do the “ basic” fix. I decided to wait as the car probably wasn’t worth that much. An independent mechanic was recommended to me by someone and 6 spark plugs and 1 coil pack later, my car was running great for less than $300. That is my one (and will be my only) experience with Bay Honda! More

Great customer service and all repairs completed with no issues. Service advisor kept me updated throughout the entire process. issues. Service advisor kept me updated throughout the entire process. More

Alex in service was on on service request from start to finish. Vastly better than other experiences with this same dealership. Vastly better! Vehicle was returned with all service requests completed ext finish. Vastly better than other experiences with this same dealership. Vastly better! Vehicle was returned with all service requests completed extremely quickly. Very happy. More

Jeanine provided timely updates on my vehicle being serviced. She is always informative and kind. Courtney booked my appointment and took the time to provide me feedback on past services. serviced. She is always informative and kind. Courtney booked my appointment and took the time to provide me feedback on past services. More

It's nice, clean, Environment. Bathrooms are nice and clean. My service advisor was Jeanine Maurer she is very polite, courteous, and professional. She kept me well informed on what was going on with my clean. My service advisor was Jeanine Maurer she is very polite, courteous, and professional. She kept me well informed on what was going on with my vehicle. It was a pleasure dealing with her. If I have any more service work to be performed definitely going back to see her. More

Prompt, good price, and good communication. Will go again. Service person was very detailed in explaining the work done and status of the vehicle. again. Service person was very detailed in explaining the work done and status of the vehicle. More

The worst experience!!! On New Year's Day I went to the dealership looking at the Chevrolet Traverse they had for sale. My 1st sales person, Matt Tomasello was HORRIBLE. He was Rude, very unprofessional, a dealership looking at the Chevrolet Traverse they had for sale. My 1st sales person, Matt Tomasello was HORRIBLE. He was Rude, very unprofessional, and not willing to try and help in anyway possible. The vehicle was listed for $13,999, after only quoting me 1/2 of what my trade in was worth, and refusing to come down on the sale price my finance amount would have been over $20,000. We walked out. On 1/8/22, I called the dealership and asked them for buyer's order without a trade or money down. I was emailed the wrong order. I called again, and finally got the correct order form Kyle (Used car sales manager) On 1/10/22, after the bank let me know I was approved and I could go pick up the check, I called Honda and spoke with a sales person (I don't remember his name.) He said just come in and they'd have it ready for me. I then emailed Kyle to advised him I was approved and would be coming by when I got off work to complete the paperwork and pick up the vehicle. When I arrived at Honda about 5:30pm, Kyle acted like he didn't know anything about me buying that vehicle or even trying to purchase it. I told him that I had emailed him, and asked him how long everything would take. He said I would be there for at least an hour for paperwork and then it still had to be detailed. I inquired about putting gas in it, and he said they only do full tanks of gas with NEW cars, but if it's in E, they'd out a little bit in it. I was then asked about my sales person, after advising him I did not want to deal with Matt, I worked with Mark. He is 1 of 2 people at that place that I have anything positive to say about. He was amazing, and done everything he could to try and turn a horrible situation into a more positive one. And it worked for a second. UNTIL....Mark the sales manager decided he was going to go tell Matt what I said, while I was sitting there and loud enough I could hear them talking about me, after Matt made it a point to turn around and walk towards where I was, so he could refresh his memory I guess on who I was. IT WAS VERY UNPROFESSIONAL. When Mark came back I asked him about the hard plastic on the bottom of one of the middle bucket seats being put back on because they were in the back. Kyle said no, he wasn't putting any more money in the vehicle. UMM.....It doesn't cost money, they clip on. I just don't know how to do it. He didn't care, he wasn't doing anything. 30-45 minutes later I went to the finance department for the final paperwork and to pay for the vehicle. He was nice and quick, nothing negative about him. When I was finished with him, I had to go sit and wait for my vehicle to finish being detailed. I sat at the dealership for 2 hours waiting for everything. When in reality, all I should've had to do was sign paperwork, give the check, get the keys and leave. Then when I get in the vehicle the tire light was on, when I asked about it I was told to come back the next day when service is open and they would handle it. I don't even know what part is worse. They are the most unprofessional and rudest people ever. I did EVERYTHING they should have done, aside from printing paperwork. I pretty much sold my self the car, and then I was treated horribly. Technically, I should get the commission off that sale, but since that won't happen because they refuse to accept their mistakes & fix anything, at least it'll go to Mark, who is not rude and unprofessional. More

I always go their for my service needs. They are taking good care of me. good care of me. More