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848 Reviews of Honda North - Service Center
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September 25, 2013
This was my first visit to the service center (purchased car new in June). The service rep met me at the door. He explained what service was due (5000 mile) and I asked him if I could get the door locking car new in June). The service rep met me at the door. He explained what service was due (5000 mile) and I asked him if I could get the door locking sequence changed. He immediately took care of this himself. He told me the service would be approx. 30 - 45 minures. I went and had a cup of coffee and the car was done before I could finish the coffee (20 minutes) Another surprise.,.....there was no charge for the first service. The car was delivered back to me at the door, interior cleaned and outside washed. More
by noeline
Employees Worked With
Service rep
September 25, 2013
Normally, Vic Gillespie has done an excellent job taking care of my service needs (1 Accord and 2 Civics); however, she was on vacation this week so Megan _________ took my call and set up my Tuesday appoin care of my service needs (1 Accord and 2 Civics); however, she was on vacation this week so Megan _________ took my call and set up my Tuesday appointment (good job!). When I arrived at Honda North, Dennis Torres did an excellent job in making sure that the 10,000 mile service was completed in a manner consistent with my previous visits. I especially appreciated that he took time to go over with me what had been done and where future service needs might arise' All I can say is: Thanks, and keep up the good work at Honda North. More
by bfdcivic
Employees Worked With
Dennis Torres on site; Megan ______ set up the appointment over the phone
September 23, 2013
I experienced prompt, supportive, professional, informative, service. I felt safe and cared for as a loyal Honda customer. I have been coming to Honda North for over 17 years now and have never bee informative, service. I felt safe and cared for as a loyal Honda customer. I have been coming to Honda North for over 17 years now and have never been diappointed, overwhelmed by the 'news' or illtreated. Thank you Vic! More
by elainabarisano
Employees Worked With
Vic Gillespie
September 22, 2013
Exceptional service, value and very quick Denis was very Exceptional service, value and very quick Denis was very nice, got me in and out quickly Applied an e coupon I had post service Great experience B Exceptional service, value and very quick Denis was very nice, got me in and out quickly Applied an e coupon I had post service Great experience Best on the north shore More
by 3palomino
Employees Worked With
Denis Howell
September 17, 2013
You need to rethink your prices for service. They are now too high. $51.39 is outrageous for an oil change. $466.00 for a C service. Toyota gives free service and oil change for the first 2 years afte now too high. $51.39 is outrageous for an oil change. $466.00 for a C service. Toyota gives free service and oil change for the first 2 years after purchase. You are going to price yourself out of market. Rick McDonnell More
by wc4rick
Employees Worked With
I can't remember
September 12, 2013
Everytime I come in for service, the entire staff is friendly and helpful. Service is quick and the complimentary refreshments and lounge are grrat. I will always use Honda North for my car services. friendly and helpful. Service is quick and the complimentary refreshments and lounge are grrat. I will always use Honda North for my car services. More
by kegustafson
Employees Worked With
service department and Joe in sales
September 10, 2013
I have given all 5's because Honda North deserves them every, single time! From the moment I drove onto the lot, there was a person wanting to assist me. I brought my new CR-V in to have its first, c them every, single time! From the moment I drove onto the lot, there was a person wanting to assist me. I brought my new CR-V in to have its first, complementary oil change. And not only did they change the oil but they washed and vacuumed the car......and the price was "0' dollars. Wonderful service, am so happy I purchased my car from them, and I am delighted with their service. More
by vmc1
Employees Worked With
Lucky Chan
September 09, 2013
They were able to estimate the length of time it would take right on the nose. They also took advantage of others leaving before they had their inspection sticker and moved my car right in--the mechanic take right on the nose. They also took advantage of others leaving before they had their inspection sticker and moved my car right in--the mechanic worked into lunch to get me on my way sooner. Great service. More
by robinff
Employees Worked With
don't remember
August 31, 2013
Honda north service department communicated in a very professional manner and answered all questions patiently . . They called promptly when the car was ready and did a great job professional manner and answered all questions patiently . . They called promptly when the car was ready and did a great job More
by Kko0
Employees Worked With
Michael segien
January 16, 2012
This dealership is close to my home AND THIS IS THE ONLY REASON I USE IT for the last 4-5 years for my 3 currently owned Honda vehicles. I never used Honda North before because I had Herb Chambers Honda de REASON I USE IT for the last 4-5 years for my 3 currently owned Honda vehicles. I never used Honda North before because I had Herb Chambers Honda dealership near my workplace that I used ever since I bought me first Accord. I never had bad experience with them and when time came to by a new vehicle Herb Chambers gave me a deal $3K less than at Honda North. They said that they value my business and want to keep me as a customer. Many times when I tried to schedule service appointment at Honda North which was near my home, it was like pulling teeth. So I stayed with Herb Chambers. Things have since changed. I do not work near at my old place any more and North is the closest dealership to get to. Also North became somewhat better. I had a friend working there so I was willing to put up with some shortcomings. As my friend, a manager at North, admitted, the service department at Honda North...could be better. Much better. I agree with him how. Here is why: During the regular service that includes among other things suspension inspection they missed worn out ball joint (and a strut also). As dangerous as failing ball joint is, I was willing to ignore it. I sent e-mail and left a voice message about this for the person who worked with me, BUT RECEIVED NO RESPONSE WHATSOEVER. A week later I sent e-mail to service manger explaining the matter. He called me back (thanks Steve) and promised to look into this and three weeks later I assume still looking since I have not heard from him. I am willing to overlook the missed worn out ball joint (for inspection of which they nevertheless charged me as part of the service), nobody is perfect. But the attitude of the Honda North service department is totally unacceptable despite the fact that I I bought 2 new Accords from them in the past and left many $$ thousands over the years servicing 3 of my current vehicles. Not sure if I go back. There are two other dealerships nearby and I am willing now to try them. More
by kazbek
Employees Worked With
Suzi, Steve
