Honda North - Service Center

When I left work yesterday in Wakefield, my low oil light came on. As I was driving from Wakefield to Maine, I knew I needed to have this addressed asap. I was fairly sure I just needed an oil change. came on. As I was driving from Wakefield to Maine, I knew I needed to have this addressed asap. I was fairly sure I just needed an oil change. We were used to waiting for the little wrench to come on, but now that our 2008 Accord has 110K miles on it, we need to address oil changes much sooner than waiting for the wrench. I pulled into Honda North 10 minutes before Service was closing, expecting to be turned away. The Service Tech finished with the customer on the phone, greeted me with a smile and said “no problem – we can take care of you”! Most places (anywhere, not just car repair) would have rolled their eyes at that last minute customer running in before closing. Not only was I helped, everyone was friendly and I even got to relax with a free Diet Coke. ? Honda North saved me from a potential issue since I was going to be driving 2 hours home on low oil. A huge THANK YOU to the Honda North Service Dept!! Much appreciated, -Mary Murphy More

Giving a free cup of coffee is not sevice!! Fixing your car properly is!!there is no comuinication there they never called customer to update with good or bad info. often had to wait hours longer than quot car properly is!!there is no comuinication there they never called customer to update with good or bad info. often had to wait hours longer than quoted for car, they really wasted about 36 hours of my time. when i recieved my fixed car I had to bring it back three times untill it was right, workmanship was very poor, they are clearly to busy to deal there buisness properly anymore.To bad they've outgrown there costumers!!! They just want to move car's and are willing to except a large percentage of poor workmanship and unhappy costumers to do volume. As the word gets out and the cash stops comming in they will get back to there roots and do what there add proclaims! take care of the costumer. I will be driving back to Boston Honda even thought this dealer is right down the street from my new home. the extra drive is well worth it not to deal with The Danvers Honda again!!!! i will never go back, not even for an oil change, they have lost a costumer for life! I've bought 5 hondas in totall from the Boston dealership and have never had any real problems. I guess i know were I will be buy my next Honda!! More

Their service department destroyed my brand new cars interior. The kid that works there had a keychain dangling from his waist. There were about 50 keys on in, no eggageration. He is climbing in and interior. The kid that works there had a keychain dangling from his waist. There were about 50 keys on in, no eggageration. He is climbing in and out of the car with his feet on my leather seats and dragging his keys across my console and everything else. He dripped ink on my red leather from a black pen. He scuffed the leather with the soles of his sneakers. He scratched the heck out of my console and passenger door panel with his keys. I watched all this happen in front of my eyes and pointed it out to a service manager immediately. He tells me to calm down it's a Honda not a Ferrari. Nice thing to say about your own brand. They lost my key so I had to make an extra trip to bring them my spare. They never found it so now I only have one remote for the factory alarm/door locks. When I went back for the third time to finally pick the vahicle up there was a rust ring from where they had set down some type of spray can or other metal can and it was there so long it left a rust ring on my silver paint of my trunk. After dozens of phone calls to different managers and getting nowhere I talked to the owner and he wouldn't do anything for me either. Beware of this dealership. They are bad news from the top to the bottom. More

I brought my 2006 Honda Pilot in for service due to I brought my 2006 Honda Pilot in for service due to engine noise, after I spoke with Honda Cars of America who assured me that the engine was s I brought my 2006 Honda Pilot in for service due to engine noise, after I spoke with Honda Cars of America who assured me that the engine was still under warranty. However, the service department, along with their Service Manager claimed otherwise and gave me a quote of $5065.00 plus tax to replace short block. I told them I had a case # through Honda Cars of America and that they said it was under warranty. They would not accept that. I then called back Honda Cars of America and told them what Honda North claimed and they offered to call up Honda North and have them make repairs for free. I declined their offer and took my vehicle to Honda Cars of Boston instead. I received AWESOME service from Eugene of Honda Cars of Boston!! I would never step foot in Honda North again. Since telling people about my experience, I have heard a number of terrible things that have happened there. Although, it is nice to know I am not alone in my feelings, I feel that something should be done to correct this terrible service department. I would not recommend Honda North to anyone!! Maybe Honda North should take some Customer Service training classes from Eugene Anderson of Honda Cars of Boston!! More

Me & my wife DREAD buying cars. The pricing games, bait & switch advertisements & the wasted weekends spent shopping around have all been huge negative factors over the years. We bought our other car @ Lexus switch advertisements & the wasted weekends spent shopping around have all been huge negative factors over the years. We bought our other car @ Lexus of Watertown to break this trend & it worked. Looking back to yesterdays Honda North experience, I'm realizing that it was pretty much the same. Honda North gives you their best price right from the start & the negotiation turns into a conversation. Shopping around proves this price to be slightly lower than the price after lengthy negotiations @ other dealers. They throw in free inspection stickers & oil changes which is all nice but I appreciated them trying to build a relationship rather than them pushing a one time deal very DESIRABLE. Respect & understanding are qualities easily found here which cannot be said about a place like Boch. I ended up talking to 4 or 5 sales guys who were all good guys & then the finance guy Paul was great. He laid out several payment options & then found me a lower rate than I was hoping for from a credit union. I will tell friend & family to use Honda North in the future without question. More

Let the buyer beware!!!!!! I have to say my last service at Honda North was not the worst dealer experience but a very close second. I will tell you that I have been a Honda North customer for many years a at Honda North was not the worst dealer experience but a very close second. I will tell you that I have been a Honda North customer for many years and purchased 7 different cars since 1985. Something has changed at Honda North and not for the better. My car was damaged by a service tech trying to load tires in my trunk. They completely blow me off saying" we don't damage cars." Now, I tried to talk with them and basically was called a lier. I have had a number of very good experiences at Honda North in the past, the last one three years ago when I made my last purchase. I can tell you that the service department has taken a dramatic down turn. The staff is unfriendly, unprofessional and full of attitude. I have been in business for many years and things like this always come from the top down. By that I will bet a months salary it is systemic. I am going to buy a car in the next six months. I will need to find another dealership. I never write these things so believe me when I say (STAY AWAY FROM HONDA NORTH.) You will save yourself a lot of trouble. PS. I brought my complaint to American Honda yet another first for me and was treated like a criminal. They said it was between me and the dealer. I am currently looking at Toyota. I hear they are still treating people with respect. What happened to Honda customer service? More