Honda North - Service Center

This dealership is close to my home AND THIS IS THE ONLY REASON I USE IT for the last 4-5 years for my 3 currently owned Honda vehicles. I never used Honda North before because I had Herb Chambers Honda de REASON I USE IT for the last 4-5 years for my 3 currently owned Honda vehicles. I never used Honda North before because I had Herb Chambers Honda dealership near my workplace that I used ever since I bought me first Accord. I never had bad experience with them and when time came to by a new vehicle Herb Chambers gave me a deal $3K less than at Honda North. They said that they value my business and want to keep me as a customer. Many times when I tried to schedule service appointment at Honda North which was near my home, it was like pulling teeth. So I stayed with Herb Chambers. Things have since changed. I do not work near at my old place any more and North is the closest dealership to get to. Also North became somewhat better. I had a friend working there so I was willing to put up with some shortcomings. As my friend, a manager at North, admitted, the service department at Honda North...could be better. Much better. I agree with him how. Here is why: During the regular service that includes among other things suspension inspection they missed worn out ball joint (and a strut also). As dangerous as failing ball joint is, I was willing to ignore it. I sent e-mail and left a voice message about this for the person who worked with me, BUT RECEIVED NO RESPONSE WHATSOEVER. A week later I sent e-mail to service manger explaining the matter. He called me back (thanks Steve) and promised to look into this and three weeks later I assume still looking since I have not heard from him. I am willing to overlook the missed worn out ball joint (for inspection of which they nevertheless charged me as part of the service), nobody is perfect. But the attitude of the Honda North service department is totally unacceptable despite the fact that I I bought 2 new Accords from them in the past and left many $$ thousands over the years servicing 3 of my current vehicles. Not sure if I go back. There are two other dealerships nearby and I am willing now to try them. More

I was contacted by Honda North in regards to my Auto-Trader.com request to sell/trade-in my car. I was originally contacted by Kathleen Corcoran but was unable to answer so she left a message. By Auto-Trader.com request to sell/trade-in my car. I was originally contacted by Kathleen Corcoran but was unable to answer so she left a message. By the time I called back (the next day), she had forgotten she called, so she forwarded me to another customer service rep. I finally set an appointment to have my car appraised, and was supposed to be met by Wahid Hamdy at 3:30 PM on a Monday. I arrived maybe 5 minutes late for my appointment, and asked for him as I was instructed to do so in the email traffic. The concierge handed me over to a sales representative who did not know much about the appraisal process at all, understandable considering it is not his job. I should have been working directly with the appraisal representative. Instead, this sales rep had to run back and forth between Mr. Hamdy and I for over 45 minutes asking me questions about my car and its condition. I requested to be outside with the team when they were looking over my car just before the sales rep went back to Mr. Hamdy the last time. After waiting for almost 45 minutes more, the sales rep came back to me with a quote for the purchase of my car. They had done the appraisal and driven my car without my knowledge. I kindly rejected their offer and walked out. I never had the chance to even meet whomever this "Wahid Hamdy" was and he drove my car and appraised it without ever getting to know his customer. I never gave him permission to drive or touch my car. Handing over the keys does not give the dealership full rights to do whatever they want with the car. I sat in my chair for over 2 hours total without ever really knowing what was going on, and that is not acceptable. I would not recommend any person to either sell or trade-in their car at Honda North because it is obvious that their purchasing office does not understand the meaning of customer relations. More

My wife and I have purchased two brand new Hondas from Honda North. We both put 30 thousand miles a year on our cars. My wife has a 2008 Pilot (loaded) it's awesome! The Pilot purchase was the first car w Honda North. We both put 30 thousand miles a year on our cars. My wife has a 2008 Pilot (loaded) it's awesome! The Pilot purchase was the first car we bought from " No fuss Gus Noci" what a great guy! If your going to spend over 30k for a car why buy a peice of junk. HONDA makes some of the most reliable cars in the world and HONDA NORTH will take care of you!!!! I brought my 2009 CR-V EX ( which I purchased from Cool Gus Noci) in for service due to a very strange circumstance. A dead bird was jammed in my engines cooling fan and did some costly damage due to over heating some engine parts. WHAT THE xxxx.. only my luck! A one in a million shot! Mike Seigin in service took care of me. I dropped my car off at 7am when they opened, was given a rental and was on my way to work into Boston in all under 10 min. My CR-V was fixed and my out of pocket expense was minimal. THEY TOOK CARE OF ME.... END OF STORY. My wife is planning on trading in her Pilot next year for a new one and my father will be looking to trade in his car as well. They both will purchase for Gus Noci I would not have it any other way. I work to hard to throw money away. VALUE, QUALITY and SERVICE is all I'm looking for and have found just that at HONDA NORTH. I should mention that EVERYONE I have dealed with at HONDA NORTH has been top notch. More