Honda North - Service Center

Kyle went above and beyond to help resolve our service issue. This is why we keep going back to Honda North for sales and service. issue. This is why we keep going back to Honda North for sales and service. More

Even though I had not intended to get my car serviced at Honda North due to the dealership's distance from my home and workplace, I am considering making my future service appointments there since my walk-i Honda North due to the dealership's distance from my home and workplace, I am considering making my future service appointments there since my walk-in experience was so well handled! Background: I leased a new 2014 CR-V on Saturday 10/5 and received my registration via overnight mail on Tuesday 10/8. I happened to be in the North Shore area during rush hour on Wednesday 10/9 and I called Service to ask if they took walk-in car inspections. The operator was friendly, answered my question, told me the service hours and also gave me directions, which I appreciated. As I drove into the service area, I was professionally greeted by a service person who directed me into a bay and verified that I needed a new car inspection. He also showed me the location of the Service check-in area. I was happy that I didn't feel lost at all, which has happened at other service establishments. In Service, Vic was with a customer but she looked up to greet me and told me that she'd be with me in a minute -- it was nice to be acknowledged. Vic introduced herself and was friendly and professional. When I mentioned that I had just leased my car from the dealership four days prior, she was able to quickly locate a copy of my registration in her files so I didn't need to weed through all the lease paperwork that I had brought. I also told Vic that my low tire pressure warning light was on and she conveyed that to the service tech. She quickly took care of the paperwork and told me that my car would be ready in about 25 minutes. She gave me a complimentary beverage coupon which I used at dealership's cafe. The service was completed a short while later and Vic found me in the cafe to tell me that my car was ready and that my paperwork was in the front passenger seat. When I walked out to the bay, I was very nicely surprised that my car had also been washed. I was very impressed overall with how quickly and easily my walk-in service appointment was handled at Honda North. More

Vic was incredibly helpful, efficient and honest. She made sure I knew everything that was happening with the service visit and was proactive in recommending elements that needed attention. And, She got made sure I knew everything that was happening with the service visit and was proactive in recommending elements that needed attention. And, She got my car in and out of the visit early! She was a delight to work with. I'd definitely recommend Honda North and will certainly be back in the future. More

The reason I gave a high rating for our visit is due to Mr. Chann's friendly greeting, the fact that he told us our car would be ready in 15 minutes (and it was), and there was no charge for our 5,000 mile Mr. Chann's friendly greeting, the fact that he told us our car would be ready in 15 minutes (and it was), and there was no charge for our 5,000 mile service. The vacuuming and car wash is a nice touch and also very much appreciated. More

My service writer (Tim) took great pains to explain my options on the repair and made sure it was covered under warranty, which was a surprise to me. Every effort was made to make me feel well taken care options on the repair and made sure it was covered under warranty, which was a surprise to me. Every effort was made to make me feel well taken care of, including setting me up with a ride to my place of work and a fresh cup of coffee to go. This is my third time at Honda North for service, and each experience has left me feeling that it was a place that I would return again. More

I called Honda Service at 4 pm after getting a flat tire. They scheduled me for a 4:40 pm appointment, put on a new tire, washed my car inside and out and had me on my way by 6:00 pm. They have never disap They scheduled me for a 4:40 pm appointment, put on a new tire, washed my car inside and out and had me on my way by 6:00 pm. They have never disappointed me in the 12 years I've been their customer;) More

Overall the experience went as planned /expected. My service manager “Tim” made the necessary service recommendations (in this case brake fluid change and alignment), kept me up to date on the progress service manager “Tim” made the necessary service recommendations (in this case brake fluid change and alignment), kept me up to date on the progress of my vehicle, and provided me with a final overview when I picked up the vehicle. Tim was spot on. However, when I went to pay for my vehicle, the cashier was less than impressive. When I showed up to the counter she was slow to acknowledge my presence. Not that I expect some grand gesture, but a simple acknowledgement is customary. Instead she seemed perfectly content to continue chatting it up with the sales representative that where there. Then the cashier asked me to confirm the price of the service (before charging my credit card). I acknowledged the amount and then she gave me a flip response to the effect of “that I would hope so or we would have a problem”. For that experience, I lowered my overall experience rating. More

This was my first visit to the service center (purchased car new in June). The service rep met me at the door. He explained what service was due (5000 mile) and I asked him if I could get the door locking car new in June). The service rep met me at the door. He explained what service was due (5000 mile) and I asked him if I could get the door locking sequence changed. He immediately took care of this himself. He told me the service would be approx. 30 - 45 minures. I went and had a cup of coffee and the car was done before I could finish the coffee (20 minutes) Another surprise.,.....there was no charge for the first service. The car was delivered back to me at the door, interior cleaned and outside washed. More

Normally, Vic Gillespie has done an excellent job taking care of my service needs (1 Accord and 2 Civics); however, she was on vacation this week so Megan _________ took my call and set up my Tuesday appoin care of my service needs (1 Accord and 2 Civics); however, she was on vacation this week so Megan _________ took my call and set up my Tuesday appointment (good job!). When I arrived at Honda North, Dennis Torres did an excellent job in making sure that the 10,000 mile service was completed in a manner consistent with my previous visits. I especially appreciated that he took time to go over with me what had been done and where future service needs might arise' All I can say is: Thanks, and keep up the good work at Honda North. More