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826 Reviews of Honda North - Service Center
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January 26, 2014
There are Honda dealerships that are closer to our zip code, but we choose Honda North for the superior service and professionalism that is always a part of doing business there. code, but we choose Honda North for the superior service and professionalism that is always a part of doing business there. More
by SMACONE
Employees Worked With
Kyle Quinn (outstanding)
January 26, 2014
I was met immediately upon arrival. Told how long it would take. The person was extremely friendly. And the work was done quicker than anticipated. They explained the review of my vehicle so I would would take. The person was extremely friendly. And the work was done quicker than anticipated. They explained the review of my vehicle so I would know what was checked and what was needed. More
by khnatowicz
Employees Worked With
I didn't get his name, but he was fantastic.
January 25, 2014
Customer service was excellent, safety recall work and back door roller replacement was fine. Price seemed high for replacement rollers, and they did not clean the "track" that the rollers slide on (which back door roller replacement was fine. Price seemed high for replacement rollers, and they did not clean the "track" that the rollers slide on (which is why I did not rate it as great), but they fixed everything I asked them to do. Though they vacuumed the inside carpets, I was looking forward to a complimentary car wash (perhaps because I received one with my last service there), but it did not happen this time. It's probably no longer the policy to include that, but I was slightly disappointed, nonetheless. Overall everything was fine. More
by cindygrondin
Employees Worked With
Jeanette
January 24, 2014
Very thorough in helping with service. Listened to the problem I had with the vehicle and addressed the issue promptly. Helped answer additional questions I had as well. problem I had with the vehicle and addressed the issue promptly. Helped answer additional questions I had as well. More
by poofyy
Employees Worked With
Timothy O'Keefe
January 24, 2014
I was WAY overdue for an oil change and expected being admonished by the technician, but he was very friendly and understood my situation. Service was very prompt, and waiting area very comfortable. admonished by the technician, but he was very friendly and understood my situation. Service was very prompt, and waiting area very comfortable. More
by Bhabina
Employees Worked With
Denis
January 23, 2014
I came in for an oil change so I used the Express Service. It was excellent. I was in and out under 30 minutes. The gentleman welcoming me to your Service Center was friendly and polite. I also a Service. It was excellent. I was in and out under 30 minutes. The gentleman welcoming me to your Service Center was friendly and polite. I also asked for new wiper blades. My requests were completed as requested and like I said, the service was fantastic and timely. More
by lbeau218
Employees Worked With
Lucky Chan
January 21, 2014
I had called earlier in the day, was told that I needed no appointment, when a good time of day would be, was met ay door upon arrival, and the service was performed quickly. I know that today's business no appointment, when a good time of day would be, was met ay door upon arrival, and the service was performed quickly. I know that today's business trend is to be user friendly, but Honda North seems to exceed that expectation and I like it. We found this to be true when we were looking for a car, and when and after we bought the car. More
by whobbie
Employees Worked With
Susan Madden
January 20, 2014
Tim was friendly and very helpful and researched whether the vehicle was under factory warranty. So glad it was! Service was quick and efficient and car was beautifully washed when I got back in. Thanks the vehicle was under factory warranty. So glad it was! Service was quick and efficient and car was beautifully washed when I got back in. Thanks, Honda North! More
by anncook5
Employees Worked With
I think his name was Tim.....VERY helpful!
January 17, 2014
First, Jeanette, my customer care guide was great. No complaints there! She was cheerful, knowlegeable and responsive. Kudos to Jeanette. However, your detailing department is sorely lacking in the complaints there! She was cheerful, knowlegeable and responsive. Kudos to Jeanette. However, your detailing department is sorely lacking in the quality of their work and I found the service department's asstitant manager to be equally inept in following up with my dissatisfaction. The inside of my car was very clean but they did not buff the Armoural cleaner at all!!!! Every surface is still slick and sticky which brings me to my second point. During the 14K detailing service I was lead to beleive that they would "hand wash" the car. I assumed, my mistake, that they would buff it and make it look "new" as well. When we got home we noticed that there were greasy handp prints ALL OVER THE CAR!!! There were still dirt streaks on the hood! This is a $89 service and it was poorly done. Very unhappy with the work. I could have had someone come out to my house for $20 more and they would have buffed out the scratches and waxed the exterior in addition to the full interior clean. I called and was connected to you assistant service dept manager who suggested, at rush hour, that I bring it back in - which would have required me to drive an hour there and another hour back for what? A car wash? He was rude, impatient and certainly not willing to refund anything on the bill and said the best they could do is wash my car next time I come in. Don't you do that as a courtesy anytime someone comes in for a service??? So what exactly am I getting for this here? I think they should offer to redo the entire 14K service for my inconvenience or credit 1/2 of it back to me as the exterior was clearly not done! For god's sake, I need to take my car to a car wash tody! A day after having it detailed! Let's see if this gets any response whatsoever now that I have taken the time to let you know. Sincerly, Lori Lizotte More
by greyface
Employees Worked With
Lori Lizotte
January 17, 2014
Met at the service gate while in my car. Person was very courteous. I came in for a sticker. I used Honda North because they go over the whole car and let me know if any additional work was needed. Servi courteous. I came in for a sticker. I used Honda North because they go over the whole car and let me know if any additional work was needed. Service was very fast. Price was reasonable. More
by balinuska
Employees Worked With
Dont remember name
